I am not the type of person to write reviews online but I am doing it because I had a really bad experience with this place. Hoping whoever reads this will consider service somewhere else. So my car broke down on route 17, right before the 100A exit. I called state trooper and they sent tow truck from SAMS service station. This happened the night before Thanksgiving. I asked them to check my car(a Toyota) out for me but they said they wouldn’t be able to do it till Friday. On Friday, I got a call from Ryan from SAMS and he told me that the timing belt broke and the valves are bent. He told me that I would have to replace the entire engine. The cheapest used engine they got is $ 1500 plus $ 1000 in labor. In disbelief, I called up a toyota dealership and other mechanics near my town and they told me that my car has a non-interference engine and a broken belt will not damage the engine. I decided to have my car tow back to my town and have a local mechanic work on it. But SAMS were going to charge me $ 225 for storage(3 days total including Thanksgiving), +$ 89 diagnose +$ 100 initial towing and $ 600+ for towing it for another 100 miles to the Toyota dealership. Total was $ 1000+ but I was able to talk it down to $ 750. I had to pay in cash and no receipt. Turns out all my car needed was a new timing belt and water pump, which only costed me $ 600. SAMS were going to replace my engine with 87K miles for an used engine with 104K miles and charge me $ 2500. To sum it up, this place is a scam. Stay away.
Donald D.
Tu valoración: 1 Paramus, NJ
This unscrupulous and predatory tow truck operator/service station will grossly overcharge you and then demand cash(They will not accept credit cards) for towing services. My car broke down on Route 17 earlier this week and the State Trooper who responded to my call for assistance called Sam’s to tow me to their garage. The distance of the tow was a little more than a mile, but these thieves charged me $ 378! They would not take credit cards and demanded cash. They wouldn’t even drive me the 1 mile round trip to the Bank of America ATM to get cash… I had to walk. Needless to say, I wouldn’t let them work on my car(As it turns out, the problem was a bad fuel pump). Instead, I had it towed to Rea Ford’s Service Department in Monticello, who sent a tow truck from Monticello to Liberty to pick the car up. How much did the 10 mile tow truck trip from Liberty to Monticello cost me? $ 150! Avoid Sam’s Towing and Recovery/Sam’s Service Station at all costs!