Voce

Literally the only reason I frequent voce is because of Barry. He is amazing at blow outs and is friendly and professional unlike everyone else at this salon. The girls working the counter are rude, ditzy and can’t handle simple tasks without having an attitude. If it weren’t for Barry I would never go to Voce.

I have never had a worse customer service experience at a store/​boutique. Do I expect or want to be coddled, no. Do I expect to be acknowledged, yes. I came in to use a gift certificate before it expired; a gift from my significant other by way of referral from a friend. If it hadn’t already been paid for I would I left within 5 minutes. I was never greeted with so much as a ‘hello, hi, thanks for coming in’. The associate behind the counter just ‘couldn’t even’ be bothered to put down her iPhone to assist a customer. When I asked if a particular item was for sale, she was clearly annoyed to be interrupted from whatever social media she was trolling. When I asked for a price, I was simply told «uh yeah, I don’t know, I’d have to look that up». You’d think in a store that sold less than spectacular clothing/​wares at absurd prices that at a minimum you would have a seasoned, motivated sales staff. Sadly, not so. As a business owner, I would be appalled and irate. I would imagine the salon has better reviews, but seems to me the other side of the business has been neglected. I won’t be spending any money there in the future.

I moved to Lexington in 2011 and was recommended Megan Kirby at Voce Salon. When I met Megan, my color was very brassy and my cut left my hair looking flat. My hair was also very unhealthy from all the product I’d had at previous salons. Megan took me in, with all of her personality and charm, and completely redefined my hair within a year. If you’re looking for an expert stylist and colorist, then she’s your girl. I’ll never go anywhere else. Everyone at Voce is always so kind and helpful!

It’s rare that I leave a salon looking worse than when I arrived; it’s even rarer that it happens twice. I scheduled an appointment with Megan K., arrived on time (to a freezing salon – I was shivering but was told that the owner, Mickey, likes to keep it cold), and was told that Megan was double booked and that they’d put me with Stacy instead. I told Stacy I wanted simply a refresh of my existing highlights and just a shape up to my hair – no length, or at the most ¼″ (as I’d recently had it cut and was growing it out). She cut off a LOT (2″?) and it was very disconnected/​jagged (not at all what I’d asked). The highlights were a pretty color, but very skinny and stripy and quite far away from my scalp. Just odd. After washing my hair and blowing it out myself I requested that it be fixed (both the cut and highlights), and I was booked for a complimentary correction with Megan K.
Megan evened up the cut, but took off yet another inch or two in length + added more layers than I wanted in front (there’s a pronounced“shelf”), but the worst is yet to come: the highlights went from «meh» to «quelle horror»! It’s Sun-​In brassy and very chunky/​stripy (orange, brass, green-​blonde & brown), and still far away from my scalp. I’d been very specific about what I wanted in the way of a fix for the highlights and even described processing and offered to show her pictures (she declined!), but to no avail. When she was finished, the sun was coming through the window so brightly that I literally couldn’t even see my hair in the mirror. I mentioned this to her and she shrugged, and then motioned her next client over.
Point taken. I made my way downstairs to the counter where I again saw Mickey (he’d checked me in upon my arrival for the correction). He did not ask me how it went, nor if I was now happy with my hair. The attitude of the staff the entire time was condescending and abrupt. Feeling like «cattle class,» I made my way out the back.
Funny thing is, I normally go to a very high end salon in Laguna Beach where I receive excellent treatments and services – without an ounce of condescension (nor brassy chunky highlights).

What a stuck up, pretentious salon! I have never walked into a salon before and received dirty looks from patrons.
I came here to get my hair blown out and makeup professionally done because I had a photo shoot across the street at Mark Kidd studios. Therefore, I had no make up and sweats on.
It is too bad because Brenda did a fantastic job with my make up and hair. She did my friend’s make up too and she looked fabulous.
They try and cater to high-​end clientele in the area which is reflective in their snooty clients and overpriced jewelry and clothing for sale. The salon is very pretty and has a lot of potential.
The other downside is that there is only metered street parking which makes getting to your appointment on time difficult. So if you choose to come here, get here early and make sure you wear your fancy pearls and Louis Vuitton handbag!

I recently moved to Lexington and was looking for a new hair salon. I tried Voce and have been incredibly pleasantly surprised. I got Aaron, a very sweet and talented stylist who did a spectacular job — he took his time and did not hurry to ensure that every hair was well dyed and cut perfectly. He gave me exactly what I asked for. I will definitely be back!

Voce is what you call Art in action ! I have been a devoted & loyal client for more than 20 years ! Mickey is an Artist with magical eyes, hands & vision ! He is the best mentor for his new colleagues. Going to Mickey for me is feel great day, because I know I will look like a million dollars when I walk out ! All his associates are well trained and fantastic. Mickey and his colleagues are what you call TRES BIEN, MOLTO BENE, FANTASTIC, KHEILI KHOOB !!! You will never have a bad hair day with them, trust me.

i have to be honest, i dont write alot of negative reviews, but the experience i had at this salon over the past month has been the worst experience iv had at a salon in my entire life. my hair was a project, i went in and expected to at least be able to have a consultation with a stylist, so i tell them my name what im interested in getting and they get a stylist. she doesn’t even sit me down, she just blankly stared at me while i told her what i wanted in the middle of the reception. so we awkwardly make am apt for the upcoming friday. i get there, 9 am sharp, and low and behold she doesnt show up for another hour and a half, so as im waiting patiently, i ask if another stylist can get me started so now i have to change stylists completely. i also found out my stylist «slept threw her alarm» and «has never done this before». well that was the first incident. i was happy with how my hair turned out, until my 3^rd visit. i call to make an apt with my normal stylist, for literally extension upkeep and a style. so they put me with a guy that has NO IDEA WHAT HE IS DOING (dealing with extensions) so he half ass puts my extensions back in my hair and sends me my way. as im walking to check out i have 3 pieces fall out of my head. so now they have to redo all of them, im there for another 2 hours unnecessarily and the stylist wasted a half an hour of his own time. nest time i advise you, if you dont know how to do a service, let someone that knows how to do it, DO IT! so basically 2 hours and 4 stylists later they get done with my hair. this is after the fact that they didnt even put a cape on me so i leaving the salon drenched, and they half ass curled my hair. i was quoted on the phone 3 days before 160 dollars for extension up keep and a curl. low and behold of course i owe them 300 for all of the stylists time. the owner of the salon was basically yelling at me, it was my birthday, im pretty much to tears at this point. the 3 hours it took to do my hair could of been cut to an hour if you had any kind of organization in the salon, trained your front desk staff, and sent your stylists to seminars to learn how to do the services they offer to do. basically, i rate this «upscale» salon a 2 in my book, instead of focusing on being a boutique why don’t you teach your front desk clerks etiquette and tell the owner to stop being so pretentious. never will i ever step foot into this salon again and i would not recommend it to anyone who wants to be treated fairly.

Beautiful salon, great shopping, best hair stylists in the world. I’ve been with Mickey for too long for either of us to admit. I travel back from the Caribbean to see him. Worth it!

Voce used to be the best place to get my hair cut — that is until Mickey kept canceling my cut at the last minute. I realized that if Mickey was going to cancel I wouldn’t get a confirmation the day before — if I did get a confirmation, the cut would remain scheduled.
I scheduled a cut two weeks before my sister’s wedding. When I didn’t receive a day-​before confirmation, I called the salon to confirm my cut. «Yes! We still have you for 1:30»
Sure enough, at 1:10 the next afternoon, I received a call that Mickey was «sick.» Frustrated I said, «I was expecting this because you didn’t confirm the day before — and I’ve learned if you don’t confirm then sure enough Mickey will call in sick. This kind of customer service really doesn’t work for me» to which his brother receptionist responded, «We don’t think this is going to work for us either…» and then hung up on me.
Wha?! I was so upset I burst into tears — my sister’s wedding was in two weeks!
Feeling like I had nothing to loose except a great cut I called back and asked if there was a misunderstanding — perhaps Mickey really was terribly sick and I was impatient. I explained that I loved Mickey’s cuts and really would like to stay his client. The receptionist responded, «I don’t know what to say» and then refused to schedule me with Mickey.
I’ve never been treated with such unspeakable rudeness. Its too bad — its such a nice space and Mickey does a beautiful haircut. When he bothers to show up for it.