Vistaprint

I am very disappointed with Vistaprint I wrote a slogan on one of their postcards and they stole my slogan. I tried to get in contact with the legal department and no one would return my calls. Very disappointed

I’ve been ordering my business (and personal) cards from Vistaprint for almost a decade now and am always happy with the price, quality and customer service.

I ordered cards, great price ! super fast shipping.
Had a very minor issue with color balance, so I did an online «chat» to ask about options.
They were so helpful and willing to remake them, or I could send another photo.
They offered 100% store credit If I just wanted to keep these, I told them a partial refund would be just as OK with me, but they insisted on a full refund.
Printing is by nature (at least this type low cost, quick turn, process) is going to have some hiccups with color balance, or other surprises.
But I was amazed that they were so helpful.
I’ll be back as soon as I find another photo that I like, Refreshing to see great service from a place that probably has 1000’s of orders a day. (hour?)

I recently purchased a bunch of items from vistaprint.
The first order was of 40 wedding cards. I got it in reasonable time but I was not happy with the finish. My mistake to not order it in glossy finish. I called them asking if they could do something about it. To my surpise, the agent said that she understands and would be happy to send me an order with glossy cover for no extra charge.
Just before the second order shipped, I called them to include sealed cover for my envelopes (since the first batch with which I was not impressed, I used them to send it to my friends/​relatives overseas). Since it was a very small order of a two and half bucks, they included with the order for free which was not necessary.
In the end, I ended up ordering 30 more cards so total of 110 cards.
In addition to that, I wanted to order a customizes tshirt but could not find a design that I liked. I chatted with an agent and he designed a wonderful tshirt for me — everybody was impressed with the style and the creativity of the tshirt.
The only con I could think of is their expedited shipping charges. I find them overly expensive but for the service, simplicity and prices they provide for the product, it more than makes up for it.

I was a loyal customer for 10+ years, ordering multiple times EVERY MONTH for our large company.
I used to be such a fan of Vistaprint. But wow, have they departed from any level of competent customer service whatsoever.
I can no longer recommend this company. There are too many others out there who will work hard to offer you good customer service.

I have been a customer of Vistaprint for over 10 years and now that will be ending because of some poor management decisions to try to save money at the expense of their customers. They recently bought this disgusting stock for all matte stock orders that is a regular semi-​gloss stock on one side and then a super chalky matte stock on the other. It has a very disorienting feel to it. Who wants their cards feeling different on the two sides. It does not leave a good impression. I had the same matte stock for 5 years and they change it without any announcement on the site describing this bizzarely mixed stock.
And their company customer service people are so clueless that when I described the problem the first time, they apologized and sent out a new order that «would fix the problem» and provide me with the stock I was used to, but the reorder was the exact same 2-​sided super matte and semi-​gloss stock!
Now I have to go searching for a new business card company to make a normal premium matte stock on both sides and move all my artwork over and spend at least an hour creating new cards. Very disappointing.

I liked what I recieved-​I made invitations to 2 events I was holding, but getting there was a pain and for that reason I would NEVER use them again.
1. The actual process to upload and design is not user friendly and I consider myself quite computer savvy… you can’t move things around where you would think you would be able to and they tell you that every picture is low resolution even though I was using all high res pictures.
2. The whole process to order 70 invites took almost 2 hours because the site is so Un-​user friendly and archaic. We are in the 2000’s right? Then why is the interface from the 80’s?
3. The amount of «do you want to add this.» Is obnoxious… do you want to add a mug, key chain, customized envelopes, labels, customized mouse pad, envelope seals… I mean seriously ridiculous. Then when you filly get through all the customized crap that you don’t want –they tell you with your order you have earned some kind of reduced priced magazine subscriptions and your thinking all I freaking want to do is checkout!!!
4. They do send you a lot of spam afterward make sure you are checking the boxes that state you do not want to be on their mailing list. They are super Spam-​a-​holics.
5. The amount to ship is ridiculous! For a less than one lb package almost 14.00 $ for I believe 3 day ship? I have had things shipped to me that weight more for like 5.00 $ via UPS…
6. There is nothing on your package that says do not bend or anything of that nature, so because of that my mail person jammed the package into my mail box… and I had some bent corners…(my mail person is also an idiot but I won’t get into that). .they use a semi rigid envelope but it is not like the FedEx envelopes… so it’s pretty bendy.
My order did arrive on time and it did serve the purpose but you would be better off at your local printer which I will be doing next time… Avoid… avoid… Vistaprint.

Super bummed out about these. Have been ordering from MOO for years and had a friend suggest I give them a try and I must say the quality is laughable.
Their archaic website, constant up sell (which I bought into on everything), and confusing interface should have been an early warning sign.
I went top tier option on every thing, and had a good discount code to apply which would be great for a first try out but a third grader with a copy machine and some scissors probably could have made a better card.
Figured with a black and white graphic nothing could go terribly wrong. I was mistaken. I would lament anyone giving them anything remotely complicated.
I will continue to use MOO and never recommend Vista for anything again. Although on the plus side I do now have some very expensive kindling for my fireplace.

Calling them on the phone is like going to the DMV. I hope to never have to use them again. Do yourself a favor and get an independent print broker so you don’t have to deal with their support staff who seem to never have answers for you. Yes the prices are low on smaller quantities but it’s unbelievably painful to deal with them.
Here is a tip. Call them and demand a discount. They will usually do 33% off.

Bought from Vistaprint mostly because their deal for custom Galaxy S3 cases came up online, and I had been looking for a specific case design that I couldn’t find.
Talk about a pushy cross sell.
When I started to go through the purchase process, and had to create a new account, it had the usual «do you want to receive our promotional emails?» check box (automatically checked as most places do). When I unchecked it, another line item appeared, pre-​checked that basically read «I want to receive only 1 email a week with promotional information». Again, I unchecked this, and proceeded through with my purchase.
As I’m checking out, it then offered me four pages worth of «You should get this item with your purchase!» All of which I bypassed and continued with my purchase. On the final confirmation page, I was then greeted by four more items «people who purchased your item also bought these…»
Upon checking out, I AGAIN had to opt out of promotional emails. When I FINALLY managed to check out (with my one item), I was greeted with this:
«You’ve been rewarded with Bonus Buys!
In the next 10 MINUTES only, get reduced pricing on the products below, with no additional shipping charges. But act quickly — this special offer expires in 10 minutes!»
I had to scroll down a ways to even see my order confirmation.
On top of this, despite opting out at LEAST three time, I received an email from VistaPrint titled «It’s not too late to keep getting great deals», trying to push me into opting into the deals. This email did not even have my order details, despite the email arriving AFTER I placed my order. The order confirmation arrived about 25 minutes later.
I did say that some people mentioned the high shipping rates. I will say that the shipping rate on the phone cover was about on par with what I’ve seen elsewhere, though I cannot speak for other products.

Horrible. Used them for the first time to order holiday cards. My order was guaranteed by today. It did not arrive and TODAY I get notice from them that they had issues with shipping and are sending a duplicate order rush (3 day).
Now I will not be able I send them before my holiday travel. Double the Christmas cards are worth nothing after the holidays. I have requested a full refund but heard nothing yet.
I understand having logistics issues at this busy time, but it should be their burden and not their customers. I should not have to pay for something that was not delivered as promised.

ABSOLUTE CRAP.
I ordered a phone case from them last week during their sale.$ 10. Good deal! I received a shipping notification pretty quickly which was great. I received the case in the mail and was not so satisfied.
Firstly, there was banding in the background. This is something that happens when the printers are run too fast and it creates lines. The blue color was very faint when it should have been solid with rich color.
Second, the design I put in the middle of the case of a giraffe — which was a vector file, drawn in illustrator was fuzzy. Please tell me how a high res vector file is printed fuzzy!!!
THERE IS NO EXCUSE.
I called them up the next morning and luckily was refunded without a fight but honestly, the sales they send out are a joke. The run the printers faster so they can use less ink, therefore giving you what you pay for, crap. I think their customer service team knows its crap because they seemed unfazed when I told the rep about it.
Lesson learned, just no.

OK for a one stop no creativity shop. Shipping is off the charts unreasonable. Websites are sooooo boring and you can’t do anything seriously creative… or even move a design from one part of their site to another. Very very irritating.
Their customer service people are great. That’s the only reason for 2 stars.

I received a promo code for «free» business cards. Of course, nothing is free, but I kind of knew this going in. I ordered the business cards and it was indicated that I would be charged $ 5.20 for shipping. I was not billed, but most places do not bill until they ship, so I did not think anything of it.
Fast forward to a month later and I did not receive any notification/​email, charge– nothing. My order info on vista print’s site indicated that my order was processing and the estimated arrival date was 2 weeks past. I decided to call customer service to find that they «never received payment». Hmm– I entered my CC info and they had it on file– how did they NOT receive it? The rep offered to reprocess the order and rush it, but by that time I would not receive the cards in time for the networking event I originally ordered the cards for– major bummer. I told them to just cancel the order and hopefully nothing fishy happens since they do have my card info on file.
Bottom line– they need to improve the communication they have with customers. How was I supposed to know that my payment did not go through if my order was in my order history and indicated as processing? A disappointment…

Vistaprint did okay. I ordered business cards and post cards, they were pretty much what I expected, though the color looked way better on my monitor than in real life. It was relatively painless to order them once I got the design done and I’d probably go with four stars, but:
1. I’m not a fan of the user interface. It took a long time to find what I wanted and to discover the easiest way of setting things up, and every step along the way is frustrating.
2. The incremental charges for goofy little things are really disappointing, but the thicker card stock is pretty thick.
3. If took me a few days to place my order for several reasons. The first problem was learning how to use the features, but the second really annoying problem was that the price was different every time I looked in the cart. After I started using the site, I got all kinds of ads for special discounts. Unfortunately, the discounts never actually stuck in my cart & I ultimately ignored them while I worked on the cards, then went to other sites and actively looked for an ad offering a discount.
4. They ship UPS but not exactly. You get a UPS tracking number but what it tracks is UPS delivering the package to a nearby post office, and then it shows up in the mail the next day. It’s sort of ridiculous when you first discover it, but for me it was okay because it meant I didn’t have to hang around waiting for the UPS guy. It was like everything else involving vistaprint: It was ultimately okay, but it was weird and confusing.
I think I’d use them again, but after my first experience I’m hardly a rabid fan.

I ordered their top quality business cards. All the options were included. Upgraded back. Shiny fronts. Top quality stock.
Better than some I had seen, and would probably have given them about three stars. The black wasn’t very deep. Too much of the border was cut off. There was a significant difference in quality between the two sides despite paying extra for the back side upgrade. That upgraded backside had the off-​color and faded very easily.
Another person at my place of business got their cards done locally for cheaper and got a far better card. Thicker stock. Deeper colors. Bigger cards. Clearly better quality.
Suffice it to say that will be my first and only order from Vistaprint. Their best quality stuff wasn’t as good as cheaper stuff I could get done locally. The local printer also didn’t make me spend 10 minutes clicking through other option things, like shopping bags and tshirts I don’t want, just to order some business cards. Or the incessant emails about all the Vistaprint sales.
Just a bad company that cannot do anything better than most other companies.

OMG I totally missed a typo on my order and got the business cards, car magnets fridge magnets and postcards yesterday via UPS all with the same mistake! I called Vistaprint this morning and spoke with Carie Anne in the customer care dept. I told her about my very human error… and she told me not to worry that though it is not common! this does occasionally happen and when people are reading through their design that they are not «looking» for an error but instead see what they hope to be the correct layout, text and spelling! even though me and my boyfriend read through it a million times… we both missed the typo!
I asked her if in fact they do not have a proofreader for last minute adjustments and she said unfortunately no! that from experience the customer sometimes has a way of saying things the way «they» want to say them and found that automatically correcting them proved hazardous. so they came up with the «Are you sure everything is correct before submitting button»?

I told Carrie Anne that I wanted to re-​order and get priority shipping and that I had planned on giving these cards out in the meantime! but she said that Vistaprint would not want me to «make my business look bad by giving out cards with typo’s» and in fact she was going to have me make the corrections «with her on the phone» and go over my order with me to make sure everything is correct and send me the correct products for free as a one time courtesy (basically don’t do it again) with a smile.
I told her that I wanted to at least purchase the glossy finish for the business cards! that didn’t come with the reg. price! and she said that she had already gotten the approval for free «everything» just this once. She told me that she knew I would be buying other products from them in the future and to use the money for my next purchase
I promised I would Unilocal about my experience and here you go!
Thanks again Carrie Anne @ Vistaprint

I ordered three T Shirts with identical design. One was a dud. The printing was blurry/​smeared. The other two were okay (not super clear, but acceptable). T-​shirt seemed a little on the cheap side but that was expected for the price.
Customer service was great. I got a person immediately (no holding). They are sending a new shirt at no cost to replace the blurry one.

I have ordered business cards and address labels several times. I have enjoyed using their selection of templates as their artwork and designs are quite unique and professional looking. With that said, if I were to have paid full price and for shipping costs my expectations would be a lot higher.
The quality of the card stock is merely passable, the ink colors definitely not as vibrant as shown on-​screen and unless you pay for expedited shipping for an exorbitant price, you will wait quite a long time for your order to arrive. You definitely get what you pay for.
My biggest pet peeve with Vistaprint is the voluminous amount of spam that you are sent once they have your email address. You can pretty much count on an email a day. I would never use their service to produce business cards to impress, mine are just cheap conveyors of information. 2.5 stars.

If you want your business cards to look like you printed them on discount cardstock at home with a second-​hand inkjet printer, then use VistaPrint.
Greeting cards have the VistaPrint website printed on the back, so your cool design gets overshadowed and marketed without your approval.
Product labels have some cool templates, but the colors are washed out.
It was fun designing my own t-​shirts, the colors came out great, but the fit and fabric were totally unflattering.
The shipping is ridiculous, a whopping $ 29. I had a Groupon, but the whole thing was still a giant rip.
Cheers~