Story is too long to go into here, but(very) briefly… I had tried, unsuccessfully, to use an online coupon at another Subway. The ESL employee there was neither familiar with it nor inclined to investigate its validity. I moved the transaction to this location. The lady there was also unfamiliar with the promotion, but she went to some lengths to contact the district manager to ask for help. Between them, they sorted it out quickly. He drove to the store and visited with me for several minutes. He, Nick Foster, was very professional and customer oriented, explaining how the e-coupon may cause confusion and frustration for other employees and customers. While he was there he developed a written procedure to train other employees in this store to facilitate other customers with this kind of coupon… Excellent, highly commendable service and attention to the customers’ experience.
Matt O.
Tu valoración: 3 Lexington, KY
I had my sub toasted, which I hoped would improve my sub experience. Unfortunately, the bread was totally dry and the«sub of the month» was quite bland. Additionally, my friends were charged a quarter to have a cup with a lid to put their water. I simply was not impressed.