Milward Funeral Directors

Having the unfortunate need of funeral services for my grandfather, I have nothing but positive things to say about my experience with Milward. Mr. Milward came to the service to pay his respects and speak to my grandmother.
First, Milward was the choice of my Gramps before he passed, and as was the case for his life, he was right. They handled every detail with grace and precision. Our every need was met without exception. They were available and accessible without being overbearing during this difficult time. Having two children under 10, they had a nice lounge away from the main room, where my kids could sit, relax, drink (free) hot chocolate and come back to be with us when they wanted.
Everything was arranged beautifully. My grandfather served in the U.S. Army, so they arranged for a military honor guard at the graveside service.
Finally, there was a flower arrangement that we wanted following the service, but it was mistakenly left out of the flowers to be delivered the the house. I made a phone call and they went above and beyond to locate the correct arrangement and delivered it this morning.
All in all, they made a difficult situation happen as easily and comfortably as possible.

I have recently and unexpectedly needed the assistance of a Funeral Home… and with not much notice. I called two companies to check them out, make an appt and go make some advance planning for an imminent need. Well the moment I called and talked with Jeanne Sled I knew where I was going. She was kind, caring and so willing to meet me on MY TERMS and times. The other funeral home I will review shortly — but let’s just say «Bros» is part of it’s name. Jeanne was wonderful and so very kind. She was 100% willing to come in and meet me on Sat at any time, and even went so far as giving me her personal cell phone in case things might happen and I might need to change the meeting. We were greeted as soon as we opened the door by a very sweet gentleman and taken to Jeanne’s office, being told she was expecting us. She spend nearly 3 hours with my brother and I going thru the options and helping us arrange services for our mom, who is currently in Hospice care. I left there with a HUGE weight off my shoulders. She was not pushy and salesman like, at all — and it’s very nice how they have the choices available for you to see on a large tv screen. No going into a creepy room with lots of old dusty caskets like on TV. She helped us with clergy — pallbearers and all. We’ve not needed the service yet — but I do feel like we will be taken care of well and Mom remembered in the way she would want. Jeanne shared that she had had a loss too recently and I think she really understands and sympathizes how difficult these times can be, from being there — and you really feel her caring and commitment. PS folks — do your family a favor and make your passing easier on them — at least prearrange your funeral, and write down what you want… and pay for it if you can. If not, just knowing what the person wants really helps a lot. Also get a power of attorney established — get the bank documents in order NOW, ahead of time. Loosing a parent is bad enough, but dealing with the bank and legal issues makes the situation MUCH harder then it already is.

Milward is a respected firm in Lexington, but, man, the Broadway Chapel needs updating. It really looks like a MORTUARY and it smells like one, too. Not that I want to go to a funeral home with a dining area like Kerr’s on Harrodsburg Road, but this place needs to be brightened up. Funerals are bad enough to begin with!
Anyway, I went to drop off flowers for a visitation (I usually bring my own), and at first I could not get in. It was 5:00 PM in the evening and teh front door was locked tight. Then I began to think, what if someone had not called Milward in advance and had gone into to make arrangements? I hear a lot of good things about Milward’s, but it is clear that one should not have to drop off flowers in the garage area out back after pounding on the door. It was trip when they let me in their cavernous basement and I had to walk past the hearses to drop off my flowers. Another one of me «Only in Lexington experiences.»