Green’s Toyota of Lexington

Awesome experience once again. Customer for nearly 30 years, and will remain one for life. You won’t find an easier buying experience, along with fair price and excellent customer service. Definitely great people, with great cars.

Had a great experience with Truston Wilkerson st Green’s Toyota. Mr. Wilkerson did not go for the hard sell like they did at Don Jacobs. He gave me space – which I needed. I enjoyed the professional treatment, and I was treated like the thinking person I am.
Highly recommend this salesman. I bought a new 2015 Corolla, which I love and have interest free financing.
To be honest, it was Truston’s personality that made me want to buy here.
Recommend without reservation.

Dwight really did it for me, A Mr. McFarland also put in his two cents and it was greatly appreciated. The salesman were kind, cordial, and knowledgeable. I was so convinced this was the right car for my family that I didn’t even test drive it!

I’m not usually a person to take a car to a dealership, but I’ll take my Toyota here.
I was always raised to avoid taking cars to dealerships for service, being told it was overpriced work with high-​pressure sales. However, when I bought my current car, it happened to be a used car that had only ever been serviced at Greens. They had complete records on its maintenance from the time it rolled off the lot until when I bought it.
I thought that was intriguing, so I took my car there since the car already had a history of dealer service.
While they did sometimes push me for totally unnecessary cosmetic work on the car, the pressure was not too high. They were courteous, friendly, and did good work at a price that was less than I expected for a dealership.
I keep taking my Toyota there. If I can afford a new car when it’s time to get one, I’ll look there first.

So far so good with my experience! Only spoke with someone on the phone (Daniel) about a car, but this experience was far better than the face to face interactions I’ve had while car shopping. We shall see how it goes and see if Daniel can keep it up! ;D
Pending edit for future things!

I am reviewing the service department, not the sales department.
I had previously taken my car here a number of times and was treated fairly. The work that was done was done at a reasonable price, and they did not attempt to sell me too many things I didn’t need. Recently, however this has changed. My wife noticed an issue with our car and she took it in to have it repaired. We were told that the part would have to be ordered and we would have to come back. Not unreasonable. However, the next time we went, the service tech cut off the wrong part of the car rather than the part they were supposed to repair. That’s ok, mistakes happen. They told us to bring it back the next week and that they would fix it for free. We bring it back and they cut off the wrong part again.
Kind of ridiculous, but the service manager claims that he will refund all the service charges. They did come pick up the car from us and repair it. At that point the service manager told me that he would check in on refunding the service charges.
Time passes and I never hear from him about the refund. This review really isn’t about the money (it’s something like $ 180). It’s about the systemic dysfunction in the service department. if you don’t want your time wasted, with people cutting the wrong parts off your car multiple times, take your car somewhere else. I rarely write Unilocal reviews, but I felt that people deserved to know.
I’m lucky they didn’t make a mistake that we on a vital part of the car that caused an accident. I share this only to hope that Green’s gets better. I would hate something to happen to someone because of a mistake from their service department.

My car stopped working one night and I had it towed here because it was the closest location. Unfortunately, this happened on Friday night so I had no vehicle for the weekened.
On Monday, the staff worked with me while I figured out if my issue was covered by my insurance. They were patient and friendly, and once I gave the okay I had my car back faster than I thought I would! I am in need of more service and will gladly take my business back to them!

The only reason this place is getting two stars is from the salesmen. The service however is flipping horrible.
I just stopped in for a turn signal bulb replacement. They kept me here for an hour to tell me they don’t have a bulb. Second time I’ve had horrible customer service in the service department. I’ll never come here again for anything. I thought the first service was just a bad day… Forget this place for service!

I have to say I truly am not a fan of car lots/​salesman, but after my experience here… I have changed my mind.
My partner decided he wanted a new car and had been looking for a couple of days off and on. He had switched from BMW to looking solely at the Toyota Camry SE. This journey led us to Green’s Toyota. From the moment we stepped onto the lot, to the moment we drove off in our new car… we never felt pressure or screwed. Daniel Webb our sales guy took great care of us. He showed us many options as we narrowed down to the specific one that was perfect for our needs.
Daniel and Josh McFarland, the Sales Manager, walked us through the complete purchase process with zero pressure and extreme care. At no point did we ever feel pressured or bullied into buying a car. They truly did an excellent job. Their professionalism was truly unbeatable.
If you are car shopping or even thinking about car shopping, stop in and pay these guys a visit. I promise they will take perfect care of you. You won’t regret it.

Great service. always go here for our new cars. Never disappointed

I work here! So you know its woohoo! as good as it gets! Right?

they carefully helped me find the perfect car for me… without getting pushy or aggressive. it was a very unique car buying experience haha