Gold’s Gym

I have been a member for over a year and really enjoy the facilities and equipment. I go early in the mornings so crowds are not a concern. They offer lots of classes that should meet the needs of most people… I enjoy the spin and the combat classes.

With many less than stellar reviews, I feel like I have to jump in. As far as equipment, variety, and space, there is no other gym in the area that comes close. They have cardio cinema (awesome to work out while watching a movie in a place that feels just like the movie theatre… and the movies are all really good; no repeats yet), cycle studio, yoga studio, basketball court, lap pool/​aquatic aerobics, hot tub, two weight areas and two stretch areas, tanning beds (standup and traditional), hydro massage, Zumba, body pump, sauna, beds, kids care, and then lots of cardio equipment, free weights, and machines. There are pretty much 2 of every piece of equipment, so if one is occupied, there is another one to go too. The machines are modern and they keep them updated. If they need fixed, they are all repaired within the week.
The locker rooms got a face lift over a year ago and look much more modern. They also expanded the parking lot AND extended the weekend hours (until 7pm Saturday and 6pm Sunday) which has pretty much solved the overcrowding (exception being January/​February which can’t be helped anyway).
Also, if someone causes conflict, the Gold’s staff swiftly takes care of the problem. I feel safe here and as my «home away from home,» it feels like an extended family.
Is this place sales driven? Yes… very! Just be strong and learn to say «no» if you aren’t interested.
Are trainers expensive? Yes. Again, just say «no» if you aren’t interested. Google «ACSM’» to get some advise/​routines from the experts or see below.*
Are they exercise science or dietetics/​nutrition majors? No*
Are the front desk people a little less than «aware» like the other reviews mention? I can concur with that, but really if you have a concern, go to management and they will handle the matter correctly.
Is the staff nice? Yes! I have even seen one staff member «let go» by management after rudely barking at members.
Are they pricey? Not anymore than the next gym.
Do they have contracts that are hard to get out of? Yes, but most gyms have them. They can also do shorter contracts (even month to month).
Have I checked out the other places and feel that this is the best gym in Lexington? Absolutely.
*If you have various health or heart conditions, I would recommend contacting Lexington Medical Center to work under an ACSM Certified Clinical Exercise Specialist, Registered Clinical Exercise Physiologist, or an RDN (Registered Dietitan Nutritionist) with the CSSD (Certified Specialist in Sports Dietetics) credentials.

I do recommend this gym as far as working out, but if u have a concern, or a question do not ask the front desk staff, they do not have proper training n some r very immature… my opinion would b to hire employees that will take the time to help u n explain important details concerning ur contact! n learn more about there job they were hired for

Please don’t fall prey to their contract which they say they will cancel on your move with no obligation. I placed a cancellation request in Dec 2014 via email and fax to ABC Financial Services, I sent cancellation form and proof of my cross country move but these guys kept on charging me till now. Recently I told my bank to chargeback as I am not obligated to pay these things anymore. As soon as the chargeback happened these guys only took minutes to send me a threatening email and automated phone call to screw my credit but they won’t reply to your cancellation request. Spent hours talking to their customer line and now they are trying to tell me that I am in the pending cancellation status, if that was the case why was I not informed earlier. Also just received an email telling me that they will be happy to cancel my contract if I pay $ 164 and otherwise they will screw my credit. They are blood suckers and thiefs, they are trained in scamming naïve citizens. Why would I have to pay $ 164 for something that is not my fault? This is so disappointing, they are forcefully robbing people. My money does not grow on trees, I can do so many valuable things with that amount of money. And this is not happening only to me, it has happened to lot of other people too.

My kids and I just got yelled at by a worker who seems mentally unstable to me. She accused me of lying about my child’s age to get him in the pool. She yelled at me in front of everyone. My son started crying and my daughter hid in front of the couch until the manager came. He seems nice but I’m not sure if he will take care of the problem. We are paying monthly but I don’t want to go back and put my kids through this. I would steer clear of this place if you have kids and want to go swimming.

Once you get inside, the equipment is in good shape and well maintained. Staff up front is nice enough.
However, a big no-​no: Beware if you have a Golds Gym membership from out of state, it will not transfer to the Columbia-​area gyms since they are a franchise. I had a prepaid membership from another state and now I can’t use it here. You would think a Golds Gym membership would work at any Golds Gym. Best you can do is a 14-​visit traveler pass. Not sure what happens after I use those up.
Of course beware of the usual Gold’s contract shenanigans, but that should be well known by anyone who’s shopped for gym memberships before.
Also beware the lousy weekend hours. This location closes at 5PM on Sat and Sun, which makes the gym a poor value if you have a busy schedule.

My husband had a lumbar fusion surgery and has for 2 months been trying to get a call back to cancel his membership. They keep billing us and billing us, but the mysterious «Bonnie» who is in charge of billing never returns a call. As of Friday, her voicemail box is full. Worst customer service!!!

If I could give this place MINUS stars I would. They wasted my time and energy.
I just moved to South Carolina from California. I am looking for a way to get access to an elliptical. Preferably I would like to just own one myself and I think that’s what I am going to have to do. I am not one of those high maintenance types who needs a pool, sauna, Jacuzzi ect. from my gym. I like to get my work out in and get on with my life. So all of this crap he was trying to sell me on was meaningless to me. Hey, if you like that sort of thing, go for it.
Anyway. I have been burned by multiple gym contracts in CA, so I figure I should do this «gym shopping» thing responsibly so I don’t jump into another bad decision. They boast a 7 day free trial of the gym. 7 days is good. that would give me a week to really see if this place fits with my personal needs and to make sure that it wasn’t just another meat market like the 24 hour Fitness in Huntington beach.
Ryan, my sales person, is talking up the place and whatnot. just doing his job I suppose and he tells me that yes there IS a contract and it’s for 2 years at 30 $ a month, but no I can’t try out the gym at all because I don’t have a SC license.
WHAT!!!
So lets get this straight. you want me to jump into a two year contract without even trying the gym? are you crazy? Heck no.
I stood up and walked out. That’s ridiculous.
I know most people looking at this gym as a possibility won’t encounter the exact problem I had, but seriously. I don’t want to support a business where the bottom line comes before customer satisfaction. period.
What would it have hurt to let me check the place out for a week. nothing. so their loss.
I’m back to my earlier conviction and this time I think I should stick with it… NO MORE GYM CONTRACTS. There are other gyms in the area that don’t have contracts. and if I do pick going to the gym over buying an elliptical, I will choose one of those.