Bojangles

Borounds are typically a safe bet, everything else is garbage. Service tends to be slow and I have not enjoyed my visits lately. My biscuits keep falling apart and the edges have a terrible taste. The cheese on the outsides are hard and gross. I do not recommend bojangles as a place to grab food in Lexington. Sorry. They have not been good in the past year.

Never have I ever experienced service this terrible at any Bojangles.
First things first, the line was wrapped around the building, and it’s almost never that long. I should have known something was wrong.
I sat in line for ten minutes before ordering anything, then spent another 5 waiting after placing my order. Bojangles is never this slow.
I get my food, and realize I have fries instead of Bo-​Rounds. Did anyone tell me this? No. I asked for Bo-​Rounds (and a straw, which wasn’t in my bag either), and I was told that there was a 3.5 minute wait. I said alright, I’ll just keep the fries, but I still need a straw.
I pull off and realize that I have some random dark drink instead of the Patio Red Cherry Soda that I ordered. I turn around, go inside, go up to the counter and ask for a cherry soda. The person that was running the register says ok, and proceeds to hand me a cup filled halfway with yet another dark soda, WITH NO LID. I asked if they were out of cherry soda, and he walks away. Rude much? Then the manager comes over and I tell him that I asked for a cherry soda. He gets it, and offers to get my Bo-​Rounds as well. At least that issue was rectified.
After I got back to my job, I sat down to eat my food. The fries were LOADED with salt. I shook a fry and salt flew off and made a little pile on my napkins. Ridiculous. My biscuit tasted flour-​y (I know that’s not a word, but hopefully you get the gist), and was cold on the inside after I bit into it. The sausage wasn’t cooked all the way through. Needless to say I will be calling to complain about it. Unbelievable.