10 Foot Ceiling Real Estate Investments

I would never, ever recommend renting from this property management group! There are plenty of desirable rentals in Lexington in much nicer areas, with much better landlords. Upon signing our lease we were told that we were responsible for water and electric and that there would be no walk through of the apartment. Instead we were asked to turn in any issues within the first 3 days and specifically told not to worry about the floors (hardwood that obviously hadn’t been redone in years and the clear coat was flaking off everywhere) because they were aware they needed redone before the tenant before us had moved in. Being that the floor conditions were the only issue we had in 3 days of living there, we were thrilled. Two weeks after moving in we received a past due water bill for over $ 200. After a long, heated conversation with the water company, we discovered the $ 200+ was only the past due amount (impossible when we were completely up to date when we moved in and not having been there a full month) and the building (which had 4 separate apartments in it) was only on one meter! I contacted 10ft again and informed them of the situation, no response. Apparently the previous tenants had been paying it, I refused. Finally I reached out and told them if they did not take care of it, the whole building would be shut off. I received a call and it was quickly paid and taken out of my name. At that point I figured myself lucky someone with the company was able to resolve the issue and chalked it up to the leasing agent not having correct info. Not much happened until our lease came to an end. I put in our notice (space was no longer sufficient for our needs and wanted to be in a nicer part of town) and within mins received a call from the employee who had resolved the water bill issue. He begged us to stay or rent another property from them, we had never made a late payment on rent and they wanted to keep us. Literally begged. They had nothing available in the area we needed or size required so I declined. That is when things got bad. We moved out a few days after the 1^st, all agreed upon and discussed with 10ft. Rent had been paid up and all that was owed were the extra days which would be determined after we moved. (Ended up being 2 days on our end). A few days later we received notice we were being penalized $ 100 for late payment on the prorated days. I was assured this was a mistake and there would be no fee charged but they were charging for 4 days because that’s when they did the walk through. I then asked about the deposit and was told they would contact me back once the deductions were made. That confused us, there had been no walk through when we moved or the previous tenant — 10ft hadn’t been in the apartment in 2 yrs, but knowing it looked better then when we moved in (except the floors which weren’t our responsibility) the only deduction possible would be the prorated time. That’s when I was told we were responsible for the cost to redo the floors. Their reasoning was that we didn’t put the floors as an issue upon moving in so we were responsible for them. I asked for details of the charges (it seemed expensive as well) and was told it would be emailed, I never received anything. We later discovered they did the same thing to our neighbor upstairs — I had also spoken to the new tenant and discovered 10ft just slapped sealant on the floor and rented it out. When 10ft finally contacted me with the totals (about a month after moving out) they informed me they were again charging the late fee ($ 100) as well as floors and we were to receive the remainder by check in the mail, he refused to let me pick it up. I was not at all happy about the amount and argued that I still had the emails and a voicemail from him that they were waiving the fee, he finally did but acted like it was a huge favor to me to do so. No check came so I called, they blamed it on the post office. He informed me that for them to resend it they would have to charge me the cost of the cancelled check fee and to have the accountant cut a new one OR wait 6 months for the old check to void, if it hadn’t been cashed they would reissue it no charge. Still no check came and I actually forgot about it until I happened to run into our old neighbor and discovered what had been done to them. At that point the 6 months had passed, I called and got no response. So I emailed them the info from the renters association stating that at this point, regardless of deductions, they now owed me the entire deposit due to not having refunded it back within the required time period as well as never providing work receipts. I informed them they could cut me a check for the previously agreed upon amount now or we could pursue the full amount in court, we would win. I received a call the same day stating we could pick the check up the next day at their office.

If you’re in the market for a home in Lexington, avoid these folks. The market is crowded enough that you can find better.
First, when we moved in to our rental house, it had a litany of issues. Some of them, such as the severed ground wire outside, were never repaired despite many maintenance calls. They took care of critical needs, such as the toilet that was leaky when we moved in, but things like a severed electrical groundwire. Their solution to a severe ant infestation that the house had when we moved in was to buy a cheap bottle of insecticide and tell us to spray them ourselves.
Second, when we rented the house, we were told over and over again that the house would not be sold out from under the renters. They said the house was a rental property, and would always be a rental property. We were told the only circumstances that the house would ever be sold is if the current renters decided to buy the house from them.
Sounds good? Well, after 11 months of living there, and being satisfied enough to stay (yeah, there were some problems, but we weren’t wanting to move again). One day we get a letter in the mail saying that instead of renewing our lease, we had 30 days to vacate, because they were selling the house. The letter had a form-​letter statement asking us to contact them if we wanted to rent another place through them. Well, staring at 30 days until homelessness due to no fault of our own, we called to see if they could help us find another house. Nope. They basically only had one other rental house that they weren’t selling off, and it was already rented, but if we wanted to move from a 3 bedroom, 2 bathroom house with a 2 car garage in the suburbs into a 2 bedroom, 1 bathroom apartment in a complex, they’d help us with that. No thank you.
So, we scrambled to find another house, and to move, and were out on the very last day. Their rental agent wanted to do a walkthrough to verify that the house was in good condition. We left it in better shape than we found it. So, they told us we’d get our deposit back in full in about a week, or within 30 days at the least.
After we left, a couple of weeks later we got a letter from them (forwarded by the postal service) that was a «your rent is late, pay up in 7 days or vacate» form letter. Apparently their bill collection system didn’t register that we’d moved out, and I didn’t want an eviction proceeding (no matter how wrongful) on my record. So, I had to call them and get them to disregard this letter. As it had been less than 30 days, I didn’t ask about the deposit refund.
By the time we’d been gone over 30 days, I called them and asked where was our money? The rental agent was sure they’d already mailed it out to us, and he’d verify that. About a week later, and 40 days after we left, the deposit check finally showed up.
They were an okay, but not stellar, company to actually rent from. The entire process of moving out, fighting to get my deposit returned, and having my occupancy terminated for no fault of my own however, was very unpleasant and left me not wishing to rent from them in the future.