Very very slow service. Not terribly busy or anything and Friday at 10:30 on a school day, so not busy at all. The server forgot our menus, waited an extremely long time for drink refills and waited at least 20 minutes from ordering to getting pancakes for two. Not some complicated order, just the two of us. Wouldn’t recommend.
Deisy P.
Tu valoración: 2 Lexington, KY
I come here a lot and sometimes the service is great when they are not busy. If they are busy it’s very bad you will definitely miss something either food cream ketchup or silver wear. The food is ok I always order the New York cheesecake pancakes and they are good if they have them. Today I was disappointed they didn’t have them and I ordered a strawberry and cream crêpe… Honestly I can make a better breakfast at home and for free. Also they need to pay some attention to sweeping.
Jacob W.
Tu valoración: 4 Albany, KY
Friendly service and economical pricing; you can get an omelette and three pancakes with your choice of regular, strawberry, or blueberry syrup for $ 10.
Richard N.
Tu valoración: 2 Lexington, KY
This place was decent. The bathroom needed some love. The food was decent. I had an omlet with some extras and they forgot an extra. We had to ask and wait for a drink refill and even longer for our to go box. Then when it came time to pay my girlfriend actually left early since it was taking too long. I eventually paid and left
John E.
Tu valoración: 3 Charlotte, NC
Service folks were nice but a little slow. Food just a bit cold but overall good. Had to wait for our check a little long.
Kelly S.
Tu valoración: 1 Georgetown, KY
I am hard pressed to even give this restaurant one star, but Unilocal tells me I must… I went here today for the second time in 30 days. My last visit was on July 19th, which was my nephews birthday. On that visit we had a party of 7 and had a terrible experience with wrong items being brought, and then some orders not receiving what they ordered at all, and a general lack of care from our server. This meal was ultimately comped by management because it turned into a 2 hour fiasco of terrible service. Today, my boyfriend and I decide to give it another shot and were encouraged by the lack of traffic. Upon entering the restaurant there was one patron, an older gentleman who was just finishing his meal. My date and I were seated, and assured our waiter would be with us shortly. We literally sat at our booth for a good twenty minutes. No drinks. No silverware. No one even asked if we needed a thing. In those 20 minutes we had a waiter pass by us several times and ignore us completely. We finally ended up getting up and walking out because it was just ridiculous. When we left the restaurant, three other parties had been seated and two of the three had drinks already. I guess I just don’t get how hard it must be to run a restaurant. I work in food and run a high end coffee shop myself, and have never. EVER, let me customers walk out. We took our business down the street to another eatery where we should have just gone in the first place. We even tried to contact the manager on duty via phone and the phone just rang and rang and rang. Needless to say, we will not be back. EVER.
Jack E.
Tu valoración: 5 Nicholasville, KY
Second time here in 10 days and I honestly don’t see why they are rated so poorly. The food was good and our server Cashie was prompt and courteous. I upgraded my rating to 5 stars based on service, quality, quantity, and value. Breakfast 10:45am.
Alan H.
Tu valoración: 1 Lexington, KY
My wife and I went to this IHOP around 11:15 this morning and only had a short wait to be seated. That’s the most positive part of our experience. Things went quickly downhill from there. Our server told us upfront that he was training today and we could tell he was trying but seemed somewhat awkward. While he did take our drink orders and brought them out within a few minutes, we were ready to order when they were delivered. After we had been waiting for about 20 minutes, we thought our food would be out soon. Unfortunately we were wrong. Then we started seeing other tables getting their food who were seated after we were. There were quite a few empty tables, so we didn’t think the kitchen should be too backed up. Finally, after another 10 minutes, I was able to get the attention of a manager and explained about our long wait for our order. He said he would find out what was taking so long. About 3 minutes later, he came back and said he had the kitchen manager checking on our food. After a few more minutes he came back saying our food was«being plated». When our food still hadn’t arrived after a few more minutes, we got up and left. The manager caught up with us outside and said our food had arrived, my wife replied that it was«too little, too late». We have often had poor service at this restaurant and I think this most recent experience will keep us away for a very, very long time. Cracker Barrel — here we come!
Klinton B.
Tu valoración: 2 Lexington, KY
Food came out quick but there were very few people in the place at the time. The ones that were there were very undesirable. I could not only smell their cigarette smoke stank bodies but alcohol as well. They were loud and all had meth teeth and I’m not joking. I ate my food and left as soon as possible. Bill was $ 7 something before the tip. Server was nice but had not been trained properly on good customer service skills and how to great someone ect…
Lee M.
Tu valoración: 1 Georgetown, KY
the portion sizes are shrinking but prices are not. My fam of 4 ate here 1÷3÷15. We were 1 of about 4 or 5 other groups who were comped for our meal because of the horrible service. The mgr said there was only 1 line cook. She was NOT happy to do all those comps. She even slammed down my husband’s credit card when she took it to take off the meals(slammed down on the countertop, very rude) Yet upon leaving she told us to «have a blessed night» lol. It took 1 group 45 min to get their meal. Ours took about 30 min. 1 meal was missing the meat. When we finally got refills on our pancakes(all we could eat woohoo) they came to our table cold after about 15 min! They were PLAIN cakes! We were there from sit down to exit 1hr &20 because of the wait to get our food.1 table had to ask for silverware as did we. I don’t know what is going on at this location but we will NOT be returning. Btw, the dining room was maybe 25% occupied so no excuse of crowd. When we left, the mgr was telling another family that it would be a 45 min wait. They left too. Wish we had gone elsewhere for better food & service. Heck, even Waffle House would have delivered better.
Jason H.
Tu valoración: 1 Lexington, KY
We came here on New Year’s Day and got no service for like a hour, we were lucky to get water. The staff were obviously overwhelmed and short plus they probably didn’t prepare what would be the only one or two restaurants open during overnight of New Year’s Day. We told the servers, that we were taking off after no food and they were like all right, whatever. This location need to either CLOSE for the holidays or beef up more staff to handle the masses. Elite denied– 01/01/2015
Leslie E.
Tu valoración: 5 Lexington, KY
Delicious food for a great price, had two meals for the price of $ 20. Great way to start off the day!
Kris R.
Tu valoración: 2 Nicholasville, KY
Admittedly, I went during a busy time. .. on a Sunday around 12:30pm so I was contending with the Sunday church/brunch crowd. The wait was quoted at 20 mins, but only took about 12. That was positive! Once seated we had a cleaned, but sticky table. While I am sure it is tough to contend with all of the spilled syrup at a place like IHOP, I still expected the area to be clean and NOT sticky. I stopped on of the bus people and they scrubbed it again. I ordered a pancake breakfast with a cinnamon apple compote on it. The meal was tasty and the order came out pretty quickly considering how busy the resturant was. The server did have to go back and get some items corrected for my girlfriend who was dining with me. It also took a while to get drink refills throughout the meal and to get the check at the end of our meal. In summary, I would say that the food was pretty good, but the resturant and service left room for improvement. Certaily not to the standard I have experienced at other IHOPs across the country — — and I have eaten at many other in the past.
Jordan L.
Tu valoración: 4 Milwaukee, WI
The food was delicious and the excellent customer service created a very welcoming and pleasant atmosphere. My only complaint is that there was a bit of a wait for the waiter to come take our orders but besides that, the food was delicious and my party and I had a good time. As a side note, the bathrooms were incredibly clean.
Tom H.
Tu valoración: 1 Lexington, KY
My girlfriend and i went to ihop 7⁄20 and just missed the Sunday brunch rush. We figured this was a good thing, didn’t feel like waiting for an hour for a table. We walk in and stand there waiting to be seated while a server and a hostess just stood there at the register completely ignoring us. Finally after two other servers argued over who would get to seat we for our table in the dining room. The place was a total mess. There were sugar packet and straw wrappers and food all over the floor and there were lots of tables that hadn’t been bussed yet. We thought oh well they’re just recovering from a busy morning at least our table is clean. Our waitress kept coming by and asking us for our order about every minute. She took our orders and then disappeared. She was completely gone for 20 minutes while our drinks were empty. Then when we finally saw her we asked about her food and she said she’ll check. She returns 10 minutes later saying it will be a few more minutes. We ask for our check for the drinks and she says she’ll get the manager. Manager comes and apologizes and says he’ll discount our meal. Meal comes, a little over warm. Girlfriend’s order was wrong. We said screw it let’s eat so we can leave as fast as we can. Waitress never came by to refill drinks. Finally asked for the check. She goes and runs it and brings it back in about 45 seconds. She knew how to work fast she just didn’t want to. Look at the check, the«discount» was $ 3 off! That’s basically the amount for a soda, unacceptable to consider that a deal for making us wait almost 40 minutes for a meal. Girlfriend and i have both worked at restaurants in the past so we grant leniency for some things but the service was awful and the management was a joke. Never going back
Charlie L.
Tu valoración: 1 Lexington, KY
The food is decent but the service(in the evenings — can’t speak for mornings) is atrocious. Expect to wait forever for drinks and have something wrong on your check. One visit, after complaining that no one had taken our drink order after 10 minutes, two waitresses had an argument at our table over who would take our table. Should have left then but didn’t. Poured syrup on my pancakes that same meal and the syrup had been watered down. Seriously. I made then swap it out and bring me new pancakes. Fail. Avoid. Just hit a Waffle House if you want breakfast for dinner.
Tracy G.
Tu valoración: 3 Versailles, KY
It’s the Strawberry Banana Pancakes. Pretty close to the advertised picture. The strawberries were cold(yes), the whip cream not runny(yeah). I was seated rather quickly. Noise was low. Maybe because I was the only one there(lol). My visit was pretty good. Only bad thing was that I had 2 gnats flying around that would not go away. One minor thing was that when I asked the waiter for something similar to try, she could not recommend anything. Rather bad of the employee IMO.
Qiaoling S.
Tu valoración: 4 Lexington, KY
The Sirloin Tips & Eggs is very flavoring. It took me by surprise. I usually substitute the buttermilk pancakes with Harvest Grain’ N Nut and add blueberry in it, if you like the texture of the nutty pancakes, definitely recommend it! The reason I gave four start is because food quality is not always stable, there are definitely sometimes better then the others.
Lee P.
Tu valoración: 4 Winchester, KY
I found mixed reviews about this place and I decided to try it out myself. I was well received and seated quickly, this place has a nice ambience and some good waitresses! The food was good too, it’s not much different when you compare with other IHOPs. Overall I was satisfied.
Kriss W.
Tu valoración: 1 Lexington, KY
I’ve been to this IHOP several times, but after this, I don’t think I will be back. We were looking for Sunday afternoon brunch. We were seated right away and drinks were prompt. But when we didn’t order when the drinks were delivered, we were forgotten. I finally flagged down our waitress and she took our order. The food didn’t even meet IHOP standards. We have eaten at IHOP’s all around the US and this was hands down the worst meal I’ve ever had at one. The sausage seemed under cooked the eggs had an odd flavor and while it is a «quality» of all IHOP’s the place was sticky. If you are thinking breakfast, you might just wander on to the Waffle House.