Sears Auto Center

Horrible!
Don’t go there if you’re female
Don’t go there with any problems requiring tests because they won’t charge your battery after discharging the battery.
They were so rude! Just because I’m a female they tried to rip me off! I told them my starter didn’t work and the battery is now dead after trying to turn the engine so many times, but that we tested the battery and it was fine– just not charged.
They said they couldn’t bypass my battery and that they didn’t have a tester battery. Literally every auto repair shop has a battery. My boyfriend called to see if they could just jump my car (AAA even tested the battery and said it was fine) and the jerk on the phone said «no you have to buy one from us» then hung up. When we went in face to face, he wouldn’t look my boyfriend in the eye and only looked at me and STILL tried to rip me off saying he didn’t know we had gotten the battery tested so they’ll just fix the starter. Jerk.
Obviously we got it towed to another store, who all laughed at how ridiculous these people were.
If you don’t care about customer service or getting ripped off, by all means go there. They’re connivent. But rude and untrustworthy.

I went in today for a 120,000-mile checkup, oil change, tire rotation. I was in and out (as promised) in 40 min. Note: If you go on a Saturday, get there by 8am. Not only were they fast, I couldn’t believe how reasonable it was. By far the cheapest I’ve paid for these services. This will now be my regular go-​to place from now on. Courteous, fast, inexpensive. Yes, yes, and yes!

I brought my car in to get battery and alternator repair. They did a good job on getting me in and out. What’s nice about this place is it’s at the mall. I can either catch a movie or do some shopping while they do the repair. I did however had to bring it back 2 months later because battery died again. Since it was still under warranty, they replaced the alternator for free. The tech at the front desk was helpful.

I had a pretty good experience here. Happen to take it to sears. I didn’t look at what my fellow Unilocalers had to say, because it would have scared me to death and would probably have turned back.
But since time was not on my side, I took it to my nearby sears. I did have to wait in line for quite a while just to get some questions answered. But, when my turn did come, the staff was very nice and knowledgeable and took their time with us, as they did with the other customers. So I did appreciate that.
I got a tire changed and an oil change. I will keep an eye on problems Unilocalers ran into, and will update my review if I have to. But for now, everything is running smoothly. I did have relative go here and have similar problems with tire issue as other Unilocalers said. So, it does scare me a little.
I feel like I got everything taken care of for a decent price. So was really happy with that.
I was out of there in about 45 minutes. The wait room isn’t very nice, so enjoyed some time shopping around.

We have used this Sears for many years for battery replacements, but now we are going to use them for everything. We were told by another place we needed new shocks and struts for our car — they were going to charge us a little over $ 1000; we called another place and they were going to charge about the same thing. I called Sears and they quoted us half that amount. Furthermore, when we got there, we asked them to confirm we needed new shocks since the other place had marked them up so much — they said we didn’t need new shocks. What honesty! They could have replaced them and we would have never known. We look forward to doing all of our car maintenance business with them! Character counts!

Very friendly and courteous staff — they had me in and out when replacing my diehard (which was under warranty and had a premature failure (2 years, 11 months into my 3 year total replacement warranty) anyway I lucked out and they tested everything for me — while I wouldn’t bring in a Testarossa to any old shop, the 16 year old Jeeps’ certainly well taken care of by them, thanks guys!

After replacing the tires on my wife’s car, all but three bolts came off the right rear tire, nearly causing it to fall off. They also cross threaded all the bolts on the front passenger tire, ruining the studs. So far, they have refused to take responsibility because I had to take the car to a nearby mechanic instead of them. I will never get a vehicle serviced by them again!

I have been here several times for batteries on various vehicles and have always been satisfied. Have had them put on shocks and tires on one occasion as well and all went well. You certainly don’t come here for the ambiance or above level customer service but you will get things handled at a fair price just don’t expect concierge service. An eclectic bunch of employees. Wouldn’t necessarily have major work done there but for basic service and repairs you’re good to go. Generally pretty fast and will do many things while you wati; battery, tires, shocks, etc.

This review is based off of three trips in two days for two different problems. Last Friday I called around to find a place to get my wifes brakes fixed. Sears told me they did do brakes and they opened at 8am. I got there just before 8, but they didn’t open until about 5 after, no big deal. When I was finally approached by an employee who looked hung over and not happy to be there. I told him what I needed done and he paused for about 5 seconds, turned around and went inside, and then came back out after about 30 seconds to tell me they didn’t have anyone there to do brakes. He said I could wait, but he wasn’t sure when they would be in. Needless to say I didn’t wait around.
The next day the ac in my tahoe went out. I knew what was wrong b/​c it did the same thing last summer. I was forced to go back to sears seeing as they were the only place open. I came back 5 hours later and they said the problem was fixed, which was them recharging the system.
On my way home I noticed the ac still wasn’t getting as cold as it should. They were closing as I left, so I brought it back first thing the next day. To my surprise the ac guy wasn’t there yet, so I left it with them. I called back three hours later to find out they couldn’t find out why it wasn’t working and they suggested I take it to a chevy dealership.
The next day I took it to Huffines chevy where they discovered the problem. Sears had overcharged the system.
Not only did Huffines fix the problem, they were $ 30 cheaper.