Huffines Chrysler Jeep Dodge RAM Lewisville

I ordered from their eBay store and within seconds they wrote back cancelling the order. They gave me some lame excuse that 2 orders came in at the exact same time. Then I got a message indicating they were closed. After reading some of the comments I see they are negligent and sloppy with transactions! Avoid this place

I know everyone probably hates buying a new car and I’m not any different (I’m probably one of the worst). I like doing most of the work over the phone and then go in so my time at the dealership is limited.
I worked with J. T and Nabil during my purchase. I had already looked online to ensure they had the vehicle I wanted. The sales team here was AMAZING. They worked with me over the phone to answer any of my questions I had and I received absolutely no pressure to make any decisions. I had actually been working with another dealer in the area and was getting the typical «Come on in and we can talk» runaround. These guys were really accommodating and had no problem working with me over the phone to get me comfortable they would take care of me when I got there.
Once I got there, they had the new Jeep Cherokee ready for me to test drive and showed me all of the features. I was able to drive it with no pressure to buy and when I got back, they had the paperwork I had spoken with them about over the phone sitting there waiting to review. I was even welcomed by the manager briefly who also didn’t push me to buy a vehicle.
I can’t stress enough how easy this was to purchase this vehicle with no pressure whatsoever. I felt they just wanted me to get a vehicle that I liked even if it wasn’t one of theirs. You hardly ever see that with car dealerships. They even gave me a fair value for my trade which I thought I would have to fight over since I had already done the research on that as well.
Also, financing was a breeze. Of course, Jeff showed me all of the options to add, but I didn’t feel pressured to buy any of them. He explained what they all were and told me what he does on his vehicle and why. I felt like he was actually helping me choose vs telling me I needed all of the different options regardless of my driving habits or mileage I would be putting on the vehicle. It was nice to get an explanation vs «If you don’t buy these options you will suffer a painful death …» that you usually get from that step in the purchase process.
Overall, if you are looking for a vehicle these guys sell, you can’t go wrong with them. They are friendly, courteous, helpful and I felt absolutely no pressure to buy. I have to admit, being one of those guys who hate buying vehicles, this was a pleasant experience.

Got it in and out! Great service! They are much more professional than other dealerships I have dealt with.

It took us a minute to find this car lot, the entrance is on Mill St. Lots of trucks to choose from, so many excellent deals that we had a hard time deciding between two very nicely equipped Dodge Rams. Hassle free car shopping made our truck buying experience top notch. Our sales rep Terrie was awesome and we will be back for future car purchases.

Huffines Chrysler Jeep Dodge RAM Lewisville… never again will I bring my vehicle to you for service, and never again will you see a penny from me. I bought my first vehicle from you in 1999, and have only owned Dodge vehicles for the past 16 years. I also used your Lewisville location as often as possible when in the area.
Today, I had a flat tire which, under your advertisements and per the service adviser in the past, should’ve been covered by the road hazard protection that comes with new tires or an oil change.
After an hour of waiting, which is somewhat understandable, the adviser called and told me that because I used temporary sealant, the coverage was void because aftermarket sealant was used. I then asked if it would’ve been covered had I used the Mopar/​Dodge sealant kit that COMES with the vehicle. He said «No…they can’t put a patch on if sealant is used». He also stated that he spoke with the manager, and that I should «call an 800 number» to settle the matter. Is the manager completely inept, or just scared to work things out with a loyal customer?
[[By the way, the reason I used alternative sealant was because I discovered the morning of this flat that after my last repair at Huffines, the tire service kit was not replenished. Shame on me for not checking; however, Grapevine Dodge Chrysler Jeep never questioned it. They just did it because it’s an essential piece of equipment for a car with NO SPARE. Thankfully, some dealers are on point with customer service, and follow through.]]
First of all, the tire repair kit is a Mopar part and the owner’s manual instructs the owner to use it. Secondly, why would some temporary repair material be unable to be cleaned out? I may not be a tire salesman, but I have a good understanding of automotive repair and maintenance. The inability to put on a patch on because sealant was used seems like an excuse to overcharge customers ($ 300+ for this tire and all added fees) for something they don’t need. This should’ve been a $ 20 job… if that. It actually should’ve been covered.
Also, had I followed what the adviser told me after the fact, I would’ve had to contact them, get a tow (most likely a flat bed), and gotten it fixed. I’m no finance major, but something tells me it’d cost YOU a lot more to tow a vehicle in, instead of taking 5 minutes and wiping down some sealant to prep the area for a patch.
So I demanded my vehicle back — I was actually handed the wrong keys too. What kind of control is that? Once I was given the keys to MY vehicle, I took it to a very trustworthy local shop in Coppell (CTS) that was within a safe distance, and guess what… an hour and $ 21.08 later… I was all set and fixed up. I have the receipt, if you’d like to see it.
So tell me, Huffines Chrysler Jeep Dodge RAM Lewisville, are your people lazy, ignorant, or purposely trying to screw people out of their money when it doesn’t suit your bottom line? Never again will you be allowed to service my vehicles, and I’ll be sure that Dodge, friends and family, and everyone else I can reach know just how terrible you are when it comes to treating people right.
Sincerely,
A 16 year Dodge loyalist.
**edited for spelling and grammar… I was pretty frustrated when I typed this, and eager to get it out to the public**

Looked into vehicles here very briefly. Salesman obviously doesn’t care about getting cars moved or he would have begun the corresponding process with the number in the email I sent. By the time he got into contact with me, the car I wanted was already sold. Maybe the next time I am in the market for a car I’ll try them again, but if my salesman is a representation of the dealership as a whole, then doing business with them in a few years isn’t hopeful.

The service manager contacted us and is resolving the problem mentioned in the previous review. There still seems to be some issues (within the service department) with documenting the history of the repairs done on hubby’s truck so it makes it more difficult for the service department to determine if the same problems are occurring with his truck. We’ve been told the history is «very vague» although it’s been there about 5 times.

Stay away!!! The service department at Huffines is the WORST! I dropped off a vehicle and it sat without being looked at, for a week. I called and emailed every day and never received a response. It seems that my service advisor was fired and I was never notified nor contacted by anyone, especially my new service guy. Furthermore, when I finally got to speak to someone today, they got an attitude and were extremely rude. Do NOT give them your business!

Love these guys! They are so courteous and respectful. They helped us get the exact car we wanted on custom order even though they had a similar car on the lot. They never pushed us for something we did not really want. I highly recommend this dealership! They are the best!

Retired military in transit. Had warranty issue developed in Silver City, New Mexico and tried to get issue resolved at the local Dealership. 200 miles east warranty issue resurfaced so I made my way into Huffines Dealership in Lewisville, Texas. Not only did Huffines do the corrective maintenance they also went out of their way to do a software flash for the truck PCM. Not knowing the flash exsisted I was pleasantly suprised that the service writer John and the technician Juan would go to these extremes to help me! The warranted part was not in stock so John requested the part be shipped expeditiously. Work done and back on the road in record time. Don’t know when I’ll be in the market for a new vehicle as my 2014 Ram Ecodiesel only has 10k miles on it but when the time comes I’ll return to Huffines!

I hardly ever write reviews unless i have had a bad experience — but I thought Huffines Dodge deserves this review. I have purchased 11 new vehicles in 5 years (My wife thinks I have a problem) and I have purchased Ford 4×4 Trucks, Chevy 4×4 Trucks, Nissan Maxima, Infinity and now Dodge — and the experience has far exceeded any other dealership I made purchases from. I have always been a truck guy and I walked in to look at a SCAT PACK 2015 Challenger but that vehicle sold before I could get there and they had a brand new SRT 392 on the floor (October –2015) and I ended up purchasing that car — and the experience was unbelievable. I said sold and I was in and out in one hour. After trading in my 2012 Harley Davidson 4×4 and purchased the car — my wife and I went to purchase a trash can @ Lowes and could hardly fit it in her 2013 Maxima — so I called Joshua at Huffines Dodge Lewisville (My SRT salesperson) and when I arrived with my wife he had a 2015 Jeep Grand Cherokee Limited ready for a test drive and again — 45 minutes we out the door with the new SUV.
Now with that being said about the Sales team — I MUST give some ATABOYS to the service department — especially Michael. This guy is the BEST service adviser I have ever had the pleasure of dealing with. Both of my vehicle purchases from Huffines Dodge got a complete CLAY BAR and WAX buffing, and a window tint on my SRT 392 and was handled with exceptional service. In fact — my SRT is there this morning with a speaker issue (tweeter bad) and EVERY trip to the service — Joshua (sales person) had me a loaner vehicle waiting with the service guy Mike. Again — I cannot stress enough that Mike is service takes customer service to the next level and I would consider checking this dealer out before going somewhere else.
Brian Brignac

I just went in for my first oil change there after buying my car there. The service advisors were extremely nice and helpful, and I was shocked at how quickly my oil change was finished. Included in the cost of the oil change is 120 days of roadside assistance, all for less than $ 50. I’d definitely return!

This is the first car-​buying experience that I didn’t feel stressed about. Mark Gill was awesome and made the whole process actually enjoyable! We didn’t feel pressured, the price was great, and the whole process went smoothly! We’re so happy we bought our car here. Will definitely recommend to everyone we know looking for a new or used car!

Great place to get a used car! Mike helped me out and it was a breeze to do business here. I went on a Saturday, so it took a bit to wait for a finance rep to help me get the paperwork done. However, it was worth the wait because I got a great deal. My credit is good and I already had financing arranged through my credit union, but they got me an even BETTER rate which I totally didn’t expect. Mike even called after the sale after a few days to make sure all was well. I didn’t call ahead and expected the car I saw online to be gone, but it was there and it was removed from online the following Monday… so you can trust the website listings. Price was low and no-​haggle which was convenient and fair. No pressure sales, easy test drive experience, and I’m a happy customer.

Donna Williams the Service Consultant is beyond amazing! She is beyond helpful and super hands on. I literally couldn’t ask for more! She’s the only reason that I continue to service my car at the dealership. I can’t get that kind of service everywhere!

Easy car buying experience. Saw the vehicle I wanted online and scheduled a test drive. The salesman, Joe, called me within a few hours and I came by the same day to test drive and purchase.
No pressure, price was right (well below book value), and vehicle was as described online.
Had a few maintenance things that needed to be addressed a week in but they have been addressed with no question.

Joe and Johnny Ray are the best sales/​finance team we’ve encountered in the DFW area.

Went to test drive a few jeeps. Haven’t bought a vehicle yet, but I was impressed by their service. They weren’t pushy or jamming information down our throats like the vultures we’ve met at other dealerships. When we decide on which jeep to buy we will definitely call up our sales guy Coulter because he was awesome.

I’ve bought more than a dozen cars from various dealerships since I was 18 and this experience was the most painless. There was no pressure and no one attacked me in the parking lot when I arrived.
I saw the truck I wanted, went in, found my salesman (Mark Gill) and we were on our way. There was very little haggling because their prices are fair — I knew they needed to make a profit and they knew I didn’t need to be ripped off. I was out of the dealership in 3 hours in my new truck.
The staff was courteous and polite and even filled up my tank with gas which I haven’t had done since the 90’s. This is the kind of experience that makes you a life-​long customer.