A1 Flooring and Granite

I needed a faucet hole enlarged in my existing granite. I tried to contact and schedule the original installer (Empire Countertops — Pilot Point, TX) but was treated rudely by the sales rep, clearly they weren’t interested in helping me take care of a problem that they caused in the first place. Extremely argumentative which is a big customer service no-​no. I had been without my new faucet over the weekend and it’s a serious pain rinsing dishes out in the guest bathroom sink! Anyway, after looking on Unilocal and feeling very desperate to find a competent contractor to enlarge this hole without destroying or cracking my granite, I contacted A1 at 4 pm and Sal couldn’t have been more helpful. He sent Gabriel to my house around 6 pm that same day and the hole was enlarged perfectly without any damage to the granite in under 5 minutes. Thank you for responding to my request so quickly, I highly recommend this company if you are looking for excellent customer service. I realize that my «project» was tiny in scale compared to what these folks do, so that makes it all the more pleasing to me that they didn’t mind that it was a simple inexpensive service call, they still responded quickly and couldn’t have been more courteous. Thank you Sal and Gabriel!

Great service! They installed new countertops and backsplash in our kitchen. We liked their selection and response time. Thank you!

We had hardwood floors put in by A1 Flooring & Granite and they turned out great! The price was very fair and the work was better than expected. We are really happy with our experience all the way around. In addition to that, I recently went in to chat about some other work we are looking to do in our home and even though it’s been over a year since they installed our floors, the owner still remembered my wife and I. How cool is that. These people actually care. It’s not just about the money with them. Give them a try; you can thank me afterward.

I went into A1 Flooring Granite b/​c a friend recommended them after I had a slab leak repair done. The floor was destroyed by the plumbers and the wood laminate planks damaged. Since the laminate was 8 years old there was no matching the color/​style so I walked into A1 and Mike was so helpful. He asked me if there was anywhere else in the house where excess laminate could be «borrowed» from and moved to replace the kitchen planks-​voila, problem solved! They removed the laminate floor from the laundry room and used it to replace the kitchen floor that was damaged.
Then, I chose a beautiful ceramic tile from their large showroom in Lewisville to redo the laundry room to my liking! The cost was completely reasonable and I was so happy with their work and honesty about the most cost effective way to repair the floor without having to redo the entire kitchen laminate. The problem was solved in 2 days. Their customer service is excellent, and both Ivan and Mike worked within my budget to finish the job beautifully. They also do granite countertops and carpeting-​great showroom, lots of choices/​colors. Will DEFINITELY be using them again when I do future work.