Tru-Line Fencing

In May 2011 our white vinyl fence was installed. The gates and latches were the last to be installed days after the rest of the fence was completed. For a week and a half the fence looked great and functioned as expected. After a week one of the latches fell off, in the next month our double gate sagged and was no longer opening and closing with ease (they gentlemen who installed the fence did suspect that happening and mentioned we may need a wheel to support the weight of the door). Next the latches fell off of the back (double gate). After each individual occurrence the company was contacted and granted us assurance they would come out and repair the fence. I am sad to say there has been no repairs done. After countless e-​mails and phone calls we are hearing the same empty promises; «parts are still not all here yet,» «you won’t be charged for the the new parts or service,» «we will be out this week». They have also notified us that the person working with us directly was fired due to his delay in action this was in July it is now mid september and we are still waiting for the parts to come in. I would not recommend this company.