Cellular Sales, Verizon Wireless Authorized Retailer

I went in there today to replace my phone charger. A guy with a lot go attitude approached me, asked me what I was there for, and got the charger. I had to ask to test it to make sure that it worked, which it did NOT, and he simply told me my phone was broken and didn’t offer me any solution. I went to the Five Below in the same parking lot and bought a $ 5 charger that charged worked instantly and was way cheaper than the $ 30 broken one he tried to sell me.

I came in with my Mom to upgrade our phones on ⁹⁄₁₄. Great customer service from Cori Williams. Great prices on our new iPhones and we were pretty much in and out. Pleasant experience from start to finish.

Everything that was done in this store turned out to be a disaster.
PROBLEM #1: We bought a new smartphone and wanted the More Everything plan with 1GB of shared data and unlimited talk and text. We ended up with 2GB of data on both phones, no shared plan and no unlimited talk. We were told this new plan would all take effect at the end of our billing month; which was in 3 days after the purchase. When we noticed a week later that our usage info was still not reflecting the change, we were told by the salesman in the store that the change was just not showing up yet on our phone. We believed him, until our very high bill arrived 2 weeks later. We called Verizon and they resolved everything; but it was clear that if we had not straightened this out with Verizon directly we would not have gotten anything we asked for – except for the new phone.
PROBLEM #2: Before we realized our own transaction had been a disaster, we brought a friend of ours in to buy her first smart phone and change from her prepaid phone. We bought the phone quickly, but then disaster struck again as her new phone could not be activated. After sitting there nearly 4 hours we left exasperated and came back an hour later, hoping everything would be fixed. We were then told to go home and the activation would probably happen automatically by midnight; but would definately happen by 3pm the next day. So our friend – who lives in Brooklyn – left without cellphone service, even though she has emergency nursing clients that rely on that phone number for services. When 3pm came and went we began calling Verizon directly and were eventually told, «this phone cannot be activated because the saleman in the store messed up the process right from the beginning.» When my friend called the saleman directly he complained that he «lost a lot of sales» while he was working on resolving her problem. We returned the phone the next day and were told that this whole thing was actually Verizon’s fault and was a computer glitch. At least they did not charge us the $ 35 restocking fee. But, when we said we wanted to cancel the insurance on the new phone – which by the way is not Verizon insurance but a 3^rd party insurer – the manager said, «Oh, you want to cancel the insurance too?» as if we would consider keeping insurance on a phone that we returned.
There is a lot more to this ridiculous Cellular Sales story, but bottom line, my advise is to do yourself a favor and take your business elsewhere. I don’t know if the problem was incompetence or falsehoods or both, but I do know that this was one of the worst retail experiences I have had in over 40 years. From now on I will only deal with an official Verizon store, not an authorized retailer.

I recently went to this Verizon store to upgrade my phone. The customer service was great and I received a great deal for my LG3 from Jon-​Claude Alexander. I recommend going to this store when purchasing your New phone.

Just went there to get my mom a new phone and they have great customer service. The people who work there are very friendly and are willing to help.