Carpet Depot

Phenomenal carpet installation. Carlos was the best installer I have ever had! Put Home Depot and Lowes so shame!

Rude ! When you call the middle island office they yell at you for not calling Levittown !

The salesperson was aggressive, but prices were good. Pressured to leave deposit. Should’ve taken that as a bad sign. The basement floor was not prepped correctly and you could feel unevenness and debris under the carpet. Called to ask them to resolve. They sent two workers and said it was the «floors fault.» They fixed one small area of unevenness, but not the rest of the 20 spots. They charged me $ 200 asking for cash.
A good carpet installer would not put carpet pad over uneven subfloors as they will wear unevenly and could cause accidents.
We will have to hire another company to do what they should have done in the first place — fix the uneven spots on the floors by using a leveling agent before the installation.
Additionally, they laid the vinyl flooring down over screws that were in the floor and they are now popping through the flooring. See photo.
Not happy, have had much better experiences having carpeted many rooms before with other companies like Home Depot.
Poor quality work, materials and lack of courtesy. Would not recommend no matter how low they quote.

Where do I begin… SHOULD BE A ZERO
1. Started with a bait and switch
2. Caught with error in calculating bill in their favor. (You should see the receipt)
3. Promised installers that were with them for 30 years would be on the job, never saw them
4. Did not show up on the promised date!!! Cost me money to move painters, carpenters
5. Paid for extra box, was told I would have a lot left if damaged… not one piece left
6. Excuse not to show was they thought I cancelled order despite having PAID IN FULL
7. They promise the world, they should be out of business with this service
8. They demand a huge deposit at time of purchase
9. They won’t sell you anything if they don’t install it

They baited and switched me just like the other Unilocal customer complained about. The salesman Joe. In the Lake Grove store is a phony and a liar. The owner Larry «the guy on their T. V. Commercial «is another con man and a fraud. Don’t give them a 300.00 deposit or your business, they will change the price and the installation dates on you once they have your money. Worst decision I made shopping for carpet was to use them. Trust the reviews and look for another place.

Wish I could give zero stars. STAY AWAY!!! Had just bought a house & needed carpet installed before moving in, was guaranteed they would have no issue removing old carpet the installing new carpet before moving in. Thy came right away to remove old carpet leaving nails & tacks to allow my painters finish their job. When ready to have the carpet installed a few days before I planned to move in, they informed me that the carpet they «guaranteed» was in stock when placing the order & they insisted I leave a deposit for, needed to be ordered from the factory. After over 2 weeks after moving in & not being able to use 2 bedrooms (one the master) due to nails & tacks that they were not sure when carpet would be available. I was forced to substitute for another carpet which color was not what I wanted. When they finally arrived to install they did installed in 1 room before telling me they did not bring enough. Only after calling the manager & had to argue with him and let them know if it was not fully installed that day that they could rip up all the carpet & I would call AMEX & dispute the charges did they agree to deliver the additional carpet needed to finish the job. They made no attempt to compensate for their errors or discount my purchase due to all the trouble & lies. The feeling I had was they had my money & didn’t care if they have a satisfied customer. They lied & make false promises & added to an already stressful time purchasing a house & arranging a move right around the holidays — it was one of the worst experience I have ever had! So bad that I have been tempted time & time again, when driving their stores to stop & yell out to warn people I see walking «to RUN away & buy their carpet somewhere else!!!»

Zero stars! Carpet depot is very pushy, untrustworthy, and yes they have a bait and switch scam. Run as fast as you can away from this poor quality money hungry company.
My carpet still smells, the quality is atrocious, and the «phone guy» Larry is untruthful on deals and agreements. Please don’t use this company because you will regret it!

Carpet Depot has failed thus far I wish I had read these reviews sooner. We had an appointment scheduled for a measurement. The measurement guy arrived 3 hours late & we never received a call notifying us. Needless to say after the wait we figured we might as well go with them because we didn’t want to waste more time finding another carpet installer to come take measurements. Today the day of installation we never received a call confirming our installation or the ETA. I gave it until noon and gave them a call. Come to find out the installers were arriving from 3−5pm. I called the carpet depot because it was 5pm and they still had not arrived, they told me «they were running a little late» again no call I had to contact them. They said a little late, an hour is not a little late! they just arrived at 6pm. As of right now I would say go somewhere else for your carpeting needs. Will update my review after installation.

buyer beware, i recently purchased carpeting at the levittown store and all was good untill i turned on my heat and noticed the carpet getting soaked. it turns out thier installer put a hole in a baseboard heating pipe that was in the concrete slab that my house is built on. the installer tried to cover up the problem with a spray foam around the nail and said nothing about what happened. i managed to get carpet depot to come to the house and see what there man did before the plumbers repaired the problem. carpet depot agreed to replace the carpeting and the padding but refused to reimburse me for the $ 865.00 plumbing bill even though the did offer me a $ 150 store credit that i told them to shove. i have now purchased carpet for another room from g freid in westbury and will never do business again with carpet depot.

i went to carpet depot /​lake grove store. they were willing to beat all competitors prices. they glady take your deposit (pushy) the send a person out to measure that spends about 2 minutes on job site. (that’s fine) then store will make the call to you — hi everything is good — but the excact carpet you ordered is discontinued we cant beleive it but we have a similar carpet (weave different etc. bldrs grade). but we can upgrade your choice for a couple more $ per yard. its called bait & switch. then when you say thats not the carpet we want they (joe — sales) tells customers well we keep the deposit it says it on receipt. what receipt says is if order is cancelled not if they dont have the product they were supposed to sell you. sales dept. says here use the phone & call irv. the owner thats our policy to keep the $. you must argue to just have justice & get your own $ back. this is incred. nobody needs this kind of treatment. i will be staying far far away from this company. use good judgement about tour $ spending decisions. i should of known when carpet company called us about cleaning our gutters. wow ! use good judgement — plenty of companies out there.