Tuttle Heating

***BEWARE OF TUTTLE*** I’ve been burned by HVAC companies before and this was no exception. I called Tuttle heating for my central air unit. They explained that «we have upfront pricing» so I decided to give them a shot. The owner showed up nice enough guy, we had a nice conversation, found that mice had eaten through some of he wiring. He then explained that he could get the job done for $ 150 but, no more than $ 200! I figured ok, you need to replace some wires for couple hundred dollars, let’s just get this thing done. I know how these thing go, you get paid on what you know. So, I agree… A lot of small talk, some jokes back and forth he completes the job. AC is working he noticed the pressure was a little high. I asked him what was involved. Tuttle explained, I just need to clean the coils. At this point I understand that there is now some extra work involved. He never explained «upfront» what the pricing increase would be. At this point he had his foot in the door and now up sold the customer. He then sprayed the coils with cleaning solution. No big deal right? Wrong!!! $ 150 to «no more» than $ 200 turned into $ 534!!! $ 334 more to spray a half of can of cleaning solution on some coils. I question the bill, he said «I assumed you knew there would be an increase with the bill and giving the customer the bill is always the hardest part of my job»! How many times did he use that line. I replied, «I know nothing about how you invoice your customer, and you should have disclosed that the bill would be more than double the original quote… He refused to give me his card and left the property. What a great company, said no one. They lie to get the job and hit you with a invoice that’s completely unreasonable… I would shop around for a reputable HVAC company… Do not settle for these guys. I will file complaints with the BBB and also the Attorney General. I hope to save at least one family from this Predator…

I have been a Tuttle customer for 6+ years (as an aside, they were acquired by McNulty and Bedard sometime in the recent past). Not only are they great at regular maintenance of our heating and central air system, but on numerous occasions they have also come to the rescue the same day we called. Whether it was to prime the oil burner after hours on snowy days (after we let the oil run out, unfortunately more than once) or getting the oil-​fired hot water tank up and running again due to bad valves, they are dependable, knowledgeable and budget friendly. I am very happy with Tuttle/​Bedard and recommend them highly.

Tuttle Heating was sold to Bedard McNulty recently. They represent themselves as two separate companies but are not. We used Tuttle for ten years but won’t use them again. The answering service is a huge problem. They didn’t even have a working phone number with the answering service on a Saturday night. But when I finally got a call back after repeated messages after my furnace failed one week after the annual inspection, I was told that the techs weren’t available and the owner had to go to church.
Will not ever use them again.

The first issue is the company uses an answering service and they only take messages and route them to whoever is in the back office. You have to wait for someone to call back to respond to your request. I called 3 times over a 2 day period and left messages with the answering service. After a week and a half no one called me back. I called them again and only after complaining to the answering service did I receive a call back. This company is supposed to service HVAC systems and during the winter when one has an issue (i.e. no heat) you would think that this company would respond. I was trying to throw money their way fix my heating issue and they are apparently too busy. I don’t recommend this company for your HVAC needs.