Sears

Sears is pathetic! My husband and I had an AWFUL experience buying our bed there last week. After asking the sales associate several times to back off & give us some space I finally snapped on him to leave us alone & we would get him if we had any questions! He walked about 10 ft away & continued watching us (CREEPY) for about 2 min before he was right on our heels again. I understand the whole commission thing but WTH when we ask for some space BACK OFF! After several failed attempts to get him to give us some alone time I knew it was pointless so I told my husband to hurry up & pick out a bed so we could get out of there. I spent another 40 min picking out new bedding & a kitchen table & the associate went to ring us out. Well of course there was a problem with their system & the bed was ringing up at double the price & the table apparently wasn’t in stock so another 30 min later it was agreed my husband would go back the next day to complete the order when a supervisor was there. Long story short a wk later (today) we go to pick up the table & the bedding only to find out the table was never even ordered & the bedding I spent 40 min picking out was put back on the floor! The computer was saying sale pending meaning the associate that wouldn’t give us 2 minutes alone because he wanted that commission so badly on the bed didn’t bother ordering the table because there was no commission to be made (same with the bedding I picked out)!!! It’s too late to cancel the bed order as it is being delivered tomorrow & we’ll end up losing money somehow but their customer service SUCKS & their knowledge of what’s going on in their own store sucks even more! Next time we’ll risk it & buy the bed online just so we never have to deal with these people again :/

If I could give this company ZERO STARS I would. I purchased a weight bench for my son on the 7^th of December (online) for CHRISTMAS. It is now January 22^nd and I just received a cancellation notice. I have received cookie cutter responses that they would get back to me in 3 — 5 days over and over and nothing. We have called and we have tried by even writing Sears Headquarters and their idiotic CEO Edward Lampert who couldn’t be bothered to respond. Not only did they ruin a 13 year olds Christmas but they could care less about their customers. Well Sears, Lands End, Kmart, Kenmore, etc… I am done with you. Absolutely done. Not only did you a$$hats not give a crap but you just lost a loyal customer who is posting this «REVIEW» on EVERY social media source that I belong to. I am disgusted beyond disgust and I cannot wait to watch your CEO run your company into the ground so you have to close your doors. Cancel this. CYA — Hello JCPenney’s and Macy’s!

I purchased an item online for $ 106, when I returned it to this store as instructed they would only give me a gift card refund (item was brand new in the box, unopened with receipt). I refused. When I walked away they said they could give me a credit on my credit card but I would have to wait 8 – 10 minutes because people were on their lunch break. (20 minutes total for a return, noone in the store). I left. I paid money out of my pocket to mail it back to the same store, the manager called me to say I would have to wait 7 – 10 business days for my check refund. In one business day I received a receipt for my return, no check. AWFUL service, I will never buy anything from them again.
A side note, I emailed Sears customer service FOUR TIMES and never received a response. It’s no wonder all their stores are closing left and right.