LKQ ABC Used Auto Parts

total run around by incompetent people who just ripp you off and dont back up their word
dont buy anything up front

Here’s a quick back story. My car experienced some electrical shorts causing a few things to fail, one of which being my driver and front passenger seat belt buckles, they no longer latched.
I spent 4 hours driving, took time off work twice, and wasted a lot of my time trying to get something as simple as 2008+ gray seat belt buckles… only to deal with an unprofessional, unapologetic representative who couldn’t be bothered to at least apologize for his mistake (or that of his coworkers). never mind even trying to correct the mistakes, which include wrong part and wrong color on the first trip and wrong part, missing parts and incorrect order form on trip two. This is just for seat belt buckles.
Humility and professionalism go a long way Mike Cavooto. How about walking over 40 feet to check the part for me like I suggested so I could have avoided another 2 hour drive and you could have taken some initiative to help out a customer who was left in a bad spot by LKQ?
I go to junk yards often enough where I’d dealt with companies making mistakes, but every time, those companies have gone out of their way to make it right. It’s as simple as, offering free shipping OR having the yard expedite the order for a costumer who was wronged OR getting hands on the item which was only 40 feet from you before I drove two hours OR even… just… apologizing.
I was extremely patient with you, but perhaps that was the issue. Maybe you’re more receptive to people making a scene.
I would like to give credit to Shawn (Sean?) McKenna who realized the situation and without being prompted, apologized, like a decent person.
I gave Mr. Cavooto opportunities to do ANYTHING to make this remotely right, you chose to do absolutely nothing. I’m sure this review means nothing to you as well.
I’d avoid this company. Michael Cavooto makes it seem like they’re too big to care about regular people. If you do go there, try requesting Mr. McKenna or at least, avoid Michael Cavooto or Mario. or whatever name he decides to go by.