Cvs Pharmacy

I would previously have agreed with most of the comments, up until now. I moved to Leominster 2 years ago, I selected this CVS because its pharmacy is open 24 hours which is very convenient. Unfortunately, I learned quickly it’s not that convenient if they don’t properly staff the pharmacy. I am pointing the finger at UPPER management for not people enough on in the pharmacy. I will say despite the frustrations with the long lines and prescription refill delays, the staff is always very courteous and they always try to do everything in their power to remedy the situation.
This forced me a few months ago to complain directly to UPPER management that they hire great people at this location, but not enough to support the demands from the volume customers this store receives. I will say since then, they have improved, not as convenient as I would like, but they have gotten a lot better in recent months.

Mark in pharmacy is great and helpful but unfortunately the ladies interacting with the customers acted incompetent and we’re not courteous to the patrons.

I went to get a prescription and filled. I dropped off at 6pm and the women there asked what time I would be picking up and I said 9 (which gave them 3 hrs to get it ready) she said I don’t think we can have it ready but we will try. She said it would be better if I pick it up later then that. Who picks up prescriptions after 9 pm and what pharmacy needs 5 hrs???

Avoid if possible. This location is a mad house. It’s a rare circumstance When script is ready at the quoted time. It’s rather frustrating after waiting 45 minutes in drive-​thru only to get «we are short staffed, your script isn’t ready.» Even though it’s been a three hour wait already. That is the norm. I’ve tried to switch my families script to Mill Street even though its a further distance. The staff in front are nice and extremely helpful. Sadly, the pharmacy is just so busy, they don’t have time.

This store is in a great location. Close to route 2 and all. The biggest concern is that when waiting to pickup meds at the pharmacy side of the store, there is nothing that signals to other people to wait behind. Often times, you are giving the person in the pharmacy personal info, such as meds you take, your address, etc and there might be a person right behind you who is able to listen to all of that information. Very disturbing. They also don’t do a good job of knowing who is waiting for meds when they tell you to wait a few minutes. You have to constantly be asking if your meds are ready.
They need a bit more order in the pharmacy.