Aspen Dental

Ok they did it again:) yes I can smile now and don’t look I have genetic roots linking me back to West Virginia.:) Thanks to Angela, Jessica, Kelly H and crew, they once again turned a tragic and embarrassing event into a beautiful moment. Same day? Got me in, fixed the problem, they are courteous, sweet and highly professional and made me feel completely comfortable and at home. That had me smiling again in true form immediately. I would suggest this office to anyone as I know that they will have a similar experience to share. I appreciate all they have done for me repeatedly and they truly are quality people who have a quality office:) Cheers.:))

We have been here twice for our 2 daughters. What a nightmare on both occasions.
1. First daughter needs a tooth exposed for the orthodontist to attach a chain too. First appointment lasts 2 hours because they need to do exam and x-​rays. Surgery goes ok. Then I get the bill. Nothing close to the original amount agreed upon with insurance and us. To their credit, they wrote off what they kept hounding me for after I called and went over the agreement with them.
2. 6 months later, second daughter needs same procedure. We schedule appointment and have orthodontist send what he needs done a week ahead of time. Also have x-​rays sent. Get appointment and I call to confirm. When I call, I’m told the surgeon is not there on that day and will have to reschedule. Reschedule for 2 weeks later. Get to appointment and after completing paperwork are taken into exam room. They can’t find the x-​rays or order from ortho. Then tell us that the surgeon does not do that procedure. We explain that our other daughter had same procedure done 6 months ago in their office. They explain that they have a different surgeon now and he doesn’t do it. I guess oral surgeons don’t all do the same oral surgeries!!! And from other reviews, it sounds like Aspen Dental changes staff like they do underwear.
Stay away. You have been warned…

Outstanding doctors and a great staff!
I have had extensive dental work, extractions, root canals, scaling, and fillings. I have seen many different dentists and none of them seemed to have the skill of Dr. V. The other dentists I saw in the past would not extract my teeth they would instantly say oral surgeon but Dr. V. had no problem. I’ve never had a more polite and competent dentist in my life! Even the assistants are top notch, I’ve had many teeth x-​rays over the past years but never has anyone placed cotton in the areas where I had teeth removed just for my comfort. The secretarial staff are awesome, always smiling, fun, and just about everyone in the office will say hi and ask how you are doing and use your name when asking. Small touches like those are few and far between in the world and just add to the comfortability you will get at this office.

I went to Aspen Dental due to good reviews on the internet and several of my friends reporting good experiences. Unfortunately, this has not been my experience. I informed the office and the dentist I saw originally of 2 preexisting conditions that could affect healing. The doctor did not seem concerned. After having 22 teeth pulled, I suffered multiple complications, which kept me out of work for 6 weeks and are still present. Two weeks after the extractions, the original dentist went out on maternity leave and moved to Texas. The dentist that was covering in the interim, refused to touch my mouth because she said it was too complicated. I ended up cleaning and packing holes and tunnels myself, as well as debriding necrotic sores myself. Then I developed bone spurs that have been breaking off either above or below the gum line. The new dentist took care of one but refused to do the others. The bottom partial has never fit and Aspen has refused to replace it. Finally, the new dentist spent my last appointment yelling at me, reduced me to tears, blaming the complications on me, and then claimed it was not his problem because he had not done the original work. He then refused to treat me altogether. I was not allowed to speak with the regional manager and the office manager just said she would refund the money that was prepaid in my account to the loan company. No referrals, no being allowed to speak to management and I am stuck with a mouthful of complications as well. All given to me with an attitude. I now have to have corrective surgery and a new temporary partial made. And find a good lawyer.