Sam’s Club

Disgusting and pathetic. SAMs club is my favorite store and this it the worst club I have found. I am 42 min into my wait in line to return something right now with 1 person working laughing and taking her time. Just lost my monthly grocery purchase… Going straight to Costco. I am disgusted SAMs club. Flabbergasted this is how you run a store management needs fired… all of them

I don’t have a beef with this club. It’s the car wash I’m very upset about.
A few years back, I used the «light touch» side and the arm broke the driver side rear view mirror. I took pictures of my location with respect to the rail so they could see I wasn’t over the threshold. At first the staff seemed nice and said they would get it taken care of. I got an estimate from a repair shop and sent it to them. I wait two weeks and no one calls. I speak with the guy that initially came out to take pictures and he couldn’t give me a clear answer as to what was going on and who knew anything. At the 2 month mark, I call this person again and it turns out he isn’t even a manager and that he would have to get in touch with a manager to get a status update. I get in touch with a manager (or so I hope it was) and they give me a number I have to call home office to «start» the claims process. Apparently nothing had been started. I speak with s man at corporate and he tells me he is filing a claim and I should hear back. Weeks later I’m still in the dark.
Almost 3 months pass and I’m getting real good at using «the force» when changing lanes but it was getting real old. I find the part on eBay for like $ 50 and YouTube helped me change it out. Perhaps that’s what they wanted, for me to get tired of waiting… And I was.
While I still have a Sam’s club membership, Costco surely handles customer service and follow through better. Not that costco has a car wash but I don’t recall being blown off when I reached out for help.

This is a good to shop in balk. Just watch the prices because they are sometimes not very low compared to most stores. I highly recommend for a quick dinner the roast chicken at the meat counter and the Nathan’s hot dogs from the café.

Went to the Sam’s at 95^th and I-​35 in Lenexa. Horrible customer service. Not even a «hello» or a «thank you» after the sale! She shouldn’t be at the front of the store to interact with customers. I called the manager as I was leaving the parking lot, and sat on hold for 15min and finally gave up. It’s no surprise that their competition right across the highway (Costco) is packed all of the time. I will do everything I can to avoid this Sam’s club!

Unless you have a big family or are a hoarder, there’s probably not much need for a Sam’s Club card. We got a super-​cheap deal through Groupon so we’ll still get our money’s worth, but as we expected, the packaging is so huge it’s more than we have storage for for a lot of things.

I like this Sam’s better than the location at the Legends. It has a better layout and the staff seems friendlier. They have some great deals on bathroom tissue and you can usually find what you are looking for easily.
Easy in and out and you can use cash at the self check outs!

Car wash by the fuel Center incredibly busy
Busiest Karwash ive Ever seen at Sam’s Club
inside standard member services great deals all over the store

Worst customer experience EVER at this location! From the door greeter to the food counter to the actual customer service desk… and don’t get me started on the managers! We had an item to return, brand new and never opened, and they would only do a gift card without a receipt. I’ll add that we tried to take it back to the Sam’s closer to our house and they were able to look up the purchase without the receipt and we’re going to do the refund, but because they didn’t sell the item in their store, we had to go back to this crappy location! How is it that even with a freaking membership, a company cannot lookup your purchase history and make things right?! I’m not too impressed with Costco either, but their customer service is far superior to why we experienced tonight.

I don’t know about you but I am sick of being ambushed by the satellite TV salespeople. That’s not why I pay a fee to be a member.

I love going to SAMs club for what they offer. I have two growing boys and buying bulk items is best for me. This is my favorite location because they always h w what I want and need available. Customer service is good for the most part. I not ally just walk on it, but today they checked my card. No big deal but try have never done this before and I’ve been going to this Liston for 3 years now.

Great place to go to buy by the bulk at a reasonable price! Staff is friendly and store has spacious aisles!

I want to gouge my eyes out. The store is awkward and depressing and so quiet… and let me tell you – I have spent 2+ hours on their photo website. I am a 30 something tech-​savvy capable person and Oh… my…Ga Slowest site ever –so horrible to upload, 12 pics at a time. laugh. I’ll spent my $ 50 a year at Costco. Thx

Sam’s? Costco? I got a deal for a free membership or wouldn’t have one at all. Bulk shopping does not work for the single person with the exception of toilet paper and that isn’t worth the membership alone. I guess I could build furniture off bulk purchases that will last me five years, but I am over 30 so it is expected that I have real furniture now. Darn you social norms!
There are pros and cons to any bulk big box store. Sam’s seems more hectic to me which can be annoying. Sam’s has a gas discount for members which is a huge plus. Most of the food items won’t appeal to me because I generally shop just fresh for food and don’t need a 500 count box of taquitos. Things like olive oil, and large quantity spices that I use a lot are a bonus. The rare big ticket item replacing will be a plus. Tires are a plus. I need to check out the liquor. never mind it’s Kansas.
Overall, if the membership wasn’t free I would never go here. Actual visits will be rare with the exception of stopping when I am cruising by on the interstate into the city to fill up on gas and save a buck a fill.

My car battery died at their gas pumps. I walked across the street to the store, they had my battery in stock and then one of the techs walked back across the street to my car and installed it for me. Thanks guys!

Very friendly. I love that they will help load your vehicle. I don’t like that they don’t take Visa. You have to know your pin number on the card to check out. Grrrrr…

This review is for the gas station, just west of Sam’s Club across Monrovia Street. Like Costco, the gas is cheap — they seem to try to match gas prices in Missouri which are about a dime cheaper than in Kansas (which has higher taxes). They also sell diesel fuel, if you need that.
In JoCo this is the only Sam’s/Costco that has a car wash! It’s a bit cheaper than some others, at $ 6 for a good, thorough wash. The car wash has two bays — one is standard, the other is touchless. They’re marked, so choose which one you prefer. I’ve tried both and they both are effective. So if you want to save a little money on gas and a car wash, this is probably your best bet in the area!

I have been a SAM’s member since you actually had to work for a business that only they had memberships and that is how you got yours. So I have been coming for decades.
I loved it when they opened to the public so anyone can get a membership and get in on the savings. Which are substantial if you have storage for 1 case of toilet paper or want to buy 36 eggs at a time.
Staff is usually friendly and will help you get items down from racks or go in back and check to see if they have more.
Produce is good but you have to eat it super fast or it will turn quick.
Love the frozen fried rice and burritos great for a super quick dinner or lunch.
It is easier to check out if you have your stuff organized so they can scan the big items and put them in a cart first and throw the little stuff on top. Also have your card and payment ready when you check out so you don’t hold the line up.
This is a big box store and it is set up to turn the people through it fast so except that when you are checking out.

If you’ve ever been in a Sam’s Club, then you’ll understand if I say it looks pretty much just like all the others. There is a huge selection of stuff you can buy in bulk. Useful things like toilet paper and toothpaste… and then, of course, you can also buy a lifetime supply of cheese balls or chocolate almonds, if you so desire.
The store is clean, check out time was average. This store seems to be a little more crowded than other area stores.

I come to this one often because it’s off my life line, I-​35. It took forever to finally build a gas station for this Sam’s. Once they did I stopped going to the one on 135^th. It seems smaller, but it may just be the layout. The staff is ok.
Really this choice is just me having a card and convenience.

Highest sales tax of any Sam’s club I have ever been to… however, I do like the layout of this store. There is just something familiar about it. Oh, I have a tip for you… you like those peanut butter filled pretzels or that big tub of cheesy balls? It’s not with the other snacks — it’s hidden in the corner of the freezer section. Shhh!
When I do Click and Pull with these guys, you don’t have to wait for someone to retrieve your big cart of crap. They have it accessible to the public just past the snack area. Speaking of snacks… you can get a Nathan’s Hotdog and a large drink for a 1.50! I’m sure it’s the same at all of them, but this is the only Sam’s food area I have tried.
Yeah, so I notice that 135^th and Metcalf is always changing their aisles around… don’t care for it. I want to feel secure in large warehouses. This place just seems like it’s pretty much the same each time I go in and I appreciate that… I mean Sam’s doesn’t always carry the same stuff — please don’t make it more difficult by making me question «Is it out of stock or just stocked somewhere else?».
PS They carry Pearson’s Peppermint Patties– better deal than York.