O’Reilly Auto Parts

I will not be shopping again. The employee that installed my battery did not secure the mounting bracket, so the battery was free to move about the engine. As I worked to fix it myself several employees walked by without saying a word. I found the entire experience to be unprofessional and not very helpful.
If you’re going to offer a free service with a new battery at least do it right, and support your customer when they run into problems (instead of ignoring them).

Don’t car problems always happen at the least convenient times?
Last week my battery was dead and AAA gave me a jump start. I drove straight to this O’Reilly’s because I bought the battery there six years ago. I told Bryan I had company on the way to spend the weekend. His co-​worker overheard me and said he would ring up the customers in line so Bryan could help me. He cleaned the battery posts really well and tested the battery. He said I could probably get a few more months out of the battery but I decided to buy a new one so I didn’t get caught with a dead battery somewhere down the road.
Bryan was so professional and so pleasant. While he was working we chatted and he told me he just moved here from Oklahoma. I asked if he was using Unilocal to find places and services in the city? He had never heard of Unilocal. So, I got great service and Unilocal got a new customer. We both won! I gave him a tip to buy dinner at one of my favorite restaurants I learned about on Unilocal… Beethovan’s in Paola.
This is one of many times I have done business with this store and I have always gotten good service. If all retail stores offered the excellent service that O’Reilly’s does they would all be doing a good business. Of course, hiring top notch employees is where it all starts.

Stopped by today for a simple turn signal bulb. They looked it up on the system, pulled the coded bulb off the rack aiming to make certain that it was the right one. That alone was remarkable service (these days). THEN, they proceeded to my car to be absolutely sure it was right. And it wasn’t (because the system data was faulty). So they pulled the fixture, removed the bad bulb and matched it with the correct lamp – all in about 5 minutes. Maybe this isn’t «normal» service for them; but I’m recognizing it as exemplary service, period, because it saved me loads of time and eliminated any possible frustration from buying the wrong item.
Conveniently located just west of I-​35 and 95^th Street. If you appreciate quality service, shop here.

I was driving my family around in the van when I hear a chirping sound under the hood, then my A/​C goes out, and my battery light goes on. It’s 95 degrees outside. In my best Scottish accent I yelled, «Great! That’s just great!»
I pulled in to O’Reilly’s on Marshall drive (just off I-​35) .
The first guy tests the battery, and says it’s indeed low. I asked for prices on a new one, but he pointed out that my current battery was under warranty from the place I bought it, so I should take it back. This alone is worth some stars because it saved $ 80, and was honest, but it gets better.
Meanwhile, I looked down and saw my serpentine belt was broken in two! That’s not good, and explains the rest of the problems with the AC and battery. To have the van towed and have even a cheap mechanic replace this would be $ 300 MINIMUM, and likely more.
I bought a belt there for $ 12, and another O’Reilly guy helped me replace it. He looked up the diagram (it wasn’t under the hood like usual) and loaned me the tools. Within 45 minutes or less, I was back on the road and all is good.
So what could have been a day or two without the van and $ 380+, turned into $ 12 (plus what I tipped the guy on the side) in under an hour.
If I need any auto parts or advice, there’s only one place I’m going henceforth!