David’s Bridal

So I read all of the scary horrible reviews before I came in to try on wedding dresses and they made me totally nervous but my experience was wonderful. My stylist was Anna and she did a wonderful job. She really payed attention to the look I was going for and if it wasn’t for her expert eye I wouldn’t of found my dream dress. It was a really fun experience. I would highly recommend them.

Don’t even bother messing with this place. Tried to come in to take a second LOOK at the dress I already have picked out, not try it on, not look at other dresses. I was stopped at the front and told I should just come back another day because they were «too busy» for me to even look at it. I live 70 miles from the store, I came to LOOK at the damn $ 1800 dress I plan to buy but you’re sure making that $ 400 dress elsewhere look better with this kind of bullshit customer service. If you must go to David’s find a different one and stay as far away from this shithole as possible.

I am a mature bride on her second wedding, and was super nervous this would be a traumatic experience. Could not have been happier with my experience here! They got me in for a same-​day appointment and my consultant, Michelle, was a true professional. She looked at pics of styles I liked and pulled a few dresses within my budget. Dress number 4 was the winner! She helped accessorize with various veils and clips, all incredibly reasonable. Best of all… she did a little make-​a-​wish, ring-​a-​bell «ceremony» when we decided on The One. Very sweet and had us all in tears. David’s is great for a bride on a budget.

I found my dress here, beautiful, form fitting, but not the train that I wanted. I told the woman helping me from the first minute that I couldn’t have a train, she said OK, let me find a dress in your price range without a long train. In the end all the dresses that I tried on had long trains. The woman wasn’t very helpful besides price point. I can’t be the only woman who will only spend a certain amount of time in a dress with a decent price point. I am absolutely in love with my dress, and its perfect. I probably won’t spend any more time in there due to customer service. The woman also basically abandoned me after she gave me 2 dresses. Luckily my friend was there to help me throw them on.

I wish I would have read the reviews before coming here.
I have been to this store before, to buy a formal gown for a charity event. I’d come in during the day when there were plenty of helpful sales associates who were more than willing to help me. And I had a good experience.
Coming in on a Saturday like today was a HUGE mistake! We were loaded into the fitting rooms like cattle. The brides-​to-​be are stacked in and there were so many dresses on the rack outside my door, we couldn’t open/​close it.
Our sales lady kept running off and my Mother In Law (to be) was left hanging the dresses, helping me in & out of them & shopping for me. She was basically doing the sales associate’s job.
I won’t be back to this store for Bridal. I suggest if you visit this store, come in during the weekday.

NEVER RETURNING! I went to this location to get my wedding dress, they ended up not having the dress I wanted which I understand, but when I asked if another David’s Bridal location might have it they were a bit rude and unprofessional by saying that they were the biggest store and if they didn’t have it other locations probably wouldn’t either, well they were wrong! Instead of trying to help me find the dress I wanted so badly they just blew it off like it didn’t matter and when you’re working in a place to help brides find their perfect dress you should actually do that considering it’s your job. So I called the David’s Bridal in Independence even though it’s 30 min away to see if they had the dress, and they did! They had 1 left in my size so I went there and came home with my perfect wedding dress. They were so nice, helpful, and eager to make sure I was getting what I wanted! I will not return to the Lenexa location and neither will my bridesmaids to get their dresses. We will drive the 30 min. to get the wonderful service they offered.

Really! You can only take three dresses into the dressing room area. When you wanted to try on more you had to wait for the sales person to get them. Up to 4 minutes sitting and waiting! What a waste of time!

Eek! Methinks not is correct. What an odd place. Basically, take anything you know about how to shop for clothes for yourself and erase that. As soon as I walked in I was asked my age, name, phone number, if I was a bridge, when the wedding was, (50 questions). Good Lord. As soon as I started looking at dresses I realized the quality was something to be desired. The colors were off and the fashions seemed a little dated. Also, the selection was kind of slim.
Later on I shared my David’s Bridal experience with other friends and everyone I talked about them told me their dress had ripped in one way or another at the actually wedding. (Zippers popping out, slits on the side ripping).

Went in to look at dresses for myself and my daughter. When I told them I didn’t want big and extravagant, I was shown to a small section of dresses and told here you go. The random girl who took me to the section of dresses tried to tell me that the section of juniors bridesmaids dresses would fit my 8 year old and that it was all they had that would fit her. After I looked briefly another girl approached me and took me to the correct section of dresses that would work for my daughter. We did find a dress for her. I tried several on for myself and didn’t find anything. The frustrating part was that while she checked on me ever so often, she didn’t bother to help me pick anything out or offer advice. I didn’t even know what size dress I wore.
Point is, this place needs to better train their staff to make every customer feel wanted and welcomed. Not abandon them.

For the second time I have been utterly disappointed with this store.
I love David’s bridal, but this has to be the worst one. I HAD to come to this location because they were the only one to carry the Melissa Sweet dress I was after; my bridal experience left me in tears.
The associate lacked some serious personal skills. She kept telling me I was a size six, not a size 4, even though the dresses zipped in a 2! At one point she even shoved her arm down the back of the dress I had on to show me I needed more room. She would have me try on a gown and then disappear (we were her only bridal party) when she would come back with a dress she completely put away they dress I had on before putting me in the next, wasting tons of time. She didn’t want to give me a skirt to try on dresses and I had to ask for veils and accessories (but she kept running off). When I was torn about making a decision she told me I had to make one that day as my dress was going to take NINE months to come in. (I ordered it and it took 6 weeks). On top of all that she spent the whole appointment bashing the Kansas City north David’s bridal, of which I had an amazing experience the day before. I was so disappointed.
Once my dress came in I decided I was done doing business there and wanted to take my dress back to the kc north store to have it altered. Sadly, I had to wait AN HOUR in the front of the store before someone could bring me my dress.
And now I need to do business with them again and I’m still disappointed. Their computer system says they have a bridesmaids dress I need so I called before making the drive…30 MINUTES on hold the sales rep finally picked back up, she went right to the rack and said «no we don’t have it»…I asked if she could see if someone had/​was trying it on and she said she was too busy, I’d have to call back later.
In my personal opinion, if someone is going to spend hundreds and thousands of dollars at your store, they should be treated with a little more respect and kindness. I get being busy, every bride wants their moment and needs time and attention and I don’t mind waiting, but when it’s my time, I want to be treated like I matter.
If David’s bridal is your only option for a dress ladies, make the trip to the North Kansas City store. EVERY single one of their associates makes you feel important and valued.

Went to look at bridesmaid dresses on a Saturday afternoon. Had appointment at 2 and didn’t even get a consultant until about 2:30. We had already pulled a few dresses from their dismal selection, but couldn’t find the ones I was interested in. I asked the consultant and she told me they were online only. She didn’t offer any other suggestions.
So the consultant, Amber, took us to a dressing room and completely took off, leaving us in the dust and didn’t even bother asking me anything about the wedding, my fiancé or myself. Once at the dressing rooms, we were left alone for about 15 minutes. The only time Amber came back was after we had tried on everything. She asked if we found anything we liked and I responded with a very short «no.» Again, she didn’t offer any suggestions BUT JUST LEFT! I was so mad at this point we left without a word.

This is the Walmart of bridal shops… everyone does it, everyone comes here, they are opened the most hours and are on the cheaper end for the whole wedding biz. Some of their things are cute but the lack on service. I feel like they’re trying to up sell everything, as in, instead of saying hey why don’t you get some spanx they’ll say get a bigger size and pay use 4 arms and a leg in alterations. I feel like they need to train the associates more on customer service than trying to get people in and out. I know they sell plenty they should also hire more or put more people on the schedule to cover the store, I feel like it’s always busy here and there’s not enough help.