Best Buy

My go to store!!, ⁵⁰⁄₅₀ shot on getting a sales person with a horrible attitude„ my only drawback

I really don’t have much use for things they sell at Best Buy so I don’t go often. I had a coupon for free stuff, so I stopped in. I just can’t get over how helpful they are there. It’s amazing. I can get in and out in like 2 minutes. I wish they sold more things I buy because it’s always such a nice experience.

So disappointed. We pre-​ordered the new iPhone 6s at Best Buy on Quivera. When we went to pick up the phone, we found out they had ordered the wrong phone for us. We clearly said we DID NOT want the Plus model, but the Plus model was ordered. Now they are telling us it could be 3 months before we can get our new iPhone 6s in the Rose Gold color. We expressed our disappointment, but the manager made no effort to make us feel better. I thought they should have offered us something for our wasted time, and the fact that we will now have to wait 3 months, when the whole point of pre-​ordering was so we wouldn’t have to wait. Very disappointed in their customer service.

I ordered an item from
and chose to pick it up in the store. I was notified by email when the order was placed then when it was available for pickup. I arrived at the store and almost immediately found the in store pickup counter. There were 2 – 3 employees in the customer service section at any given time. All of these employees continued to only assist the returns registers until there were no more customers, which took roughly ten minutes, rather than evenly providing support to the various sections at the customer service desk. I could have easily found the item myself and checked out in half of the time I was waiting at an empty store pickup counter.

The day after Christmas was barely busy at 6pm. So why couldn’t we find a single person to help us except for the cell phone area and the Samsung reps? The cell phone area was jammed with blue shirts, with maybe 3 customers. Not one of the blue shirts could help someone looking at headphones or activity trackers? All these devices are locked up.
Speaking of Samsung reps, they had Samsung on their shirt and nametag, so why couldn’t they tell me a single thing about the Gear, or Gear S? Their demo Gear devices weren’t working at all, and the only thing they had to say was the devices must’ve been on the charger wrong or the display charger isn’t working. Very reassuring when getting ready to purchase a ‘watch’ for nearly $ 300.
Best Buy failed today. No money from someone who came in willing because you hire clueless people.

I give it three stars because usually when I asked for help from their members, half of them don’t even know what to look for. For example, I asked employee if they had a certain type Epson ink. After that, he started walking over to the HP ink and then told me no. This shows you how bright some of their employees are.

The staff and managers here are amazing! I miss read the Black Friday ad and the Bundle I wanted was a Thursday sale. The staff, in the midst of the chaos, put together the individual items, walked me to the register in the TV department and they comped out all the items for free but the GoPro to make it all ring up to the sale price. I was astounded.
This wasn’t the first great experience. They have price matched websites they they probably didn’t have to. Returned an item a few days after the 30 day cut off.
I go to THIS best buy before I go any where else, they have great prices and amazing customer service.

I have no issues with this store.
It’s dead inside (maybe it was the time of day that I went).
I walked in on a mission for a Polar FT4 heart rate monitor watch and walked out with one.
Online the price was $ 62.99. Normally $ 89.99. I saw that it was $ 65.99 on the shelf. The guy price matched what I saw online and I was good to go.
Quick Quick Quick. If you know what you’re looking for, you should be fine.

Best Buy offered a Deal of the Day on Sony XSeries Headphones, $ 39.99 store site says it has inventory as a matter of fact only store in area with supposed stock, well guess what when I get there absolutely Nothing. What a joke just a gimmick to get you in the store IMHO
Only 1 star for the associate who gave me the news. Why offer deals BestBuy when you have nothing to sell?

So this is NOT the best location in town. Every time I’m in, whether it’s looking for car speakers or just a dvd, the sales associates are awful. Be prepared to have a real cocky sob come over when they say «Let me get my manager.» No eye contact, very rushed, and have no idea what they’re talking about. Until they add a class covering people skills to their curriculum, I’ll buy elsewhere.

This place has an odd smell to it. It may just be all best buys. I don’t know.
I’m just not a fan of best buy in general. And their DVD and CD choices went way down. I guess people are just downloading everything these days. Seriously. What used to be 6 – 10 full rows of cd’s are now a small assortment of 2 – 3.

This Best Buy had very friendly staff. We went in knowing what we wanted and the staff was still willing to help us in any way. When our order was delivered the staff or geek squad as they call it what is very knowledgeable in very very nice.
Will definitely be using them for any other electronic purchases. And I feel their prices are very comparable to others.

I would avoid this store like the plague. The customer service here is absolutely pathetic. I was made to wait over 90 minutes just to use a protection plan I had purchased. After I complained about how long u had been waiting, I was told it was my fault because I was wandering around the store instead of sitting in the customer service area. I had my 4 yr old son with me and when they told me it would be 45 minutes before someone could see me (there wasn’t even a line) I wasn’t about to try just sitting.
I’d recommend buying your electronics online.

The store was very, very loud. While there, there were several people walking around the computer department with only 1 or 2 employees asking customers if they needed help. However, there were about 4 – 5 employees standing in the department huddled together. They may have been collaborating on something, but it just looked bad.

Called ahead for a game. Was told to pick it up at customer service. Stood in line for several minutes, five people behind the counter and no one acknowledged me. Finally someone else asked how they can help me. I moved between two registers before I was checked out. Guy who helped me was nice and helpful. I shop here a lot and am a rewards member. They just need to work a little on their Customer service.

Update on my previous post, today on 11Sept2012: I would give Best Buy NEGATIVE STARS in the horrifici GEEK SQUAD SERVICE department if it were possible…
After MUCH research, the end result is: Best Buy originally sold us the floor model desk top computer… BUT FAILED TO MENTION that THEY had replaced the mother board prior to selling said computer to us… The sales clerk swore up one side and down the other that a floor model was 100% FINE and SAFE to buy!!! The complete J.E.R.K. Clerk mentioned in my last post must have thought I had replaced the mother board myself, and was trying to ‘pull the wool over his eyes…’
WOW, WHAT A CREEP-​O! First, the creep that sold the refurbished floor model (he is excused if he didn’t know about it) :) BUT the RUDE Service Center Geek Squad guy in the store recently (Again, I myself have MANY years customer service experience/​stories behind the register/​counter, so ‘I ‘GET’ it…’) Should have just flat out TOLD me he thought I was bringing in a rewired tower with the new mother-​board…
Gee, I really appreciate Best Buy allowing him to treat me and ALL the other folks in line that night like complete pieces of TRASH! Especially when BEST BUY SOLD me the original piece for about $ 1300 total, 4 years ago, and I JUST bought a brand new system for slightly less than that the week before I went in…
LESSON LEARNED: SAVE YOUR SELF from being VERBALLY ABUSED BY HATEFUL EMPLOYEES who hate their jobs and take it out on us, the customer who pays their paycheck with our $$$…
I went to Micro Center (maily because it is near my house, and I was at a complete loss…), and they got to the bottom of everything for about $ 65 and were SUPER NICE!!! :) It was the FBI MoneyPack Virus, that did kill the motherboard. However, they were able to get everything off the harddrive IN the store; non of this BS about ‘sending out the drive’ for 6 – 8 weeks like Jerk Squad Wanna Be told me… (His Best Buy estimate would have put it at a MIN. of over $ 400 for diagnostics, and recovery ONLY… I’m farily certain he knew the entire time that the mother board was replaced, and thought I did it… Well, I can assure EVERYONE I have neither the time nor interst in doing that! :))
I will NEVER set foot in Best Buy EVER again, unless they remove EVERY Geek Squad from their stores… Micro Center is 1,000x better, cheaper, and nicer, at least speaking for the computer repair part up front!

I like this Best Buy and it is usually the one I go to. If the item you want is out of stock they are more than happy to run in back and check to see if they have any. If they don’t they look at the inventory of all the other stores and let you know where the item is if there are any left.
I have called up there and had them hold items, I have bought on line and shipped items to the store.
They have matched ads, internet pricing and are generally a happy crowd.
There is always someone to help you at this store and you don’t have to go track them down.
We bought a TV here a few years back and bought the warranty on it. Luckily we did get the warranty, about 2 years later the TV stopped working. They came and picked it up and took it to their shop. The item that stopped working couldn’t be purchased anymore and they TV itself was no longer made so the upgraded us to a nicer TV at no extra charge all because of the warranty.
Most items I don’t get the warranty but TV’s I do, and it was so worth it.

This is your average big box elexctronics store, with higher prices than you should pay for electronics and salespeople that know very little beyond what is on the back of each box. Normally, I wouldn’t come here, but I had an «electronics emergency» one Sunday night that required a specialty cable. Vexed, I made a couple calls to see what was open. Lo and behold, Best Buy was open until 8pm on a Sunday according to their telephone system! Wow! A chance to make a new customer by meeting an urgent market need. Way to go Best Buy.
Unfortunately, the store was not open. Their phone system was wrong, and my time was wasted. I pulled up to the gentleman emptying the garbage cans in front of the store, just to let him know that the phone system was wrong.
«They changed the time to 10am-​7pm.»
Yes, I know this. I can read the sign behind you. I’m telling you to update your damn phone system.
«They changed it.»
Jesus Christ. Ok, of course they did. Since trash boy had Skippy Extra Chunky peanut butter in his ears, they probably won’t change the phone system, and irritated people (I saw five cars pull up and leave as I was calling the store to make sure I hadn’t dreamt up the hours) will continue to find the store closed when their automated systems state that they are open. Meh.

I’ve probably been in here half a dozen times over the last 3 years. I agree with Stephanie, it’s definitely a «big box» store, but the thing is, it’s so consistently laid out that anytime I go to one anywhere I can find what I need pretty quickly, or get someone to help me who is so knowledgeable I wonder how they aren’t on commission.
Have been really happy with my purchases and appreciate the «performance guarantee» that is an extended warranty that actually pays for itself.

I will admit that I am not a fan of Best Buy on the best of days, but my experiences at this location have been among the worst. Alas, they often have what I’m looking for, so I keep coming here despite my overall distaste. (Oh, if only there were a Fry’s Electronics in Kansas City!)
I am drafting this review from my phone, and standing here, it literally smells like feet in the computer section. And I’ve been going to Comic-​Con for the last four year, so I’m pretty calm about the lax personal hygiene of many members of the tech savvy population. This is really gross, but fortunately I’ve not had bad smells as my complaint for this location every time I’ve ventured in here.
My usually annoyance is that the music is pumped in at loud volume. This is fairly par for the course, but this Best Buy is actually worse than most. The decibel level is uncomfortable. I would not recommend loitering here; if you must visit this Best Buy, perhaps you’d like to browse online first, and then come in with a list of exactly what you want so that you do not have to spend any additional time here. And if you need assistance, don’t count on the staff being helpful; true to most Best Buy location standards, the staff only asks you if you need help if you are browsing in the DVD section; their more worried about controlling product shrinkage than helping the lost-​looking cosumers who ACTUALLY need assitance in the computer aisle.
The only thing good about this location is that there is a Petco next door. After I purchase what I need, I visit the kittens that are up for adoption to improve my mood.