Lemoore Mattress & More

Please, please, please, Unilocal programmers and techs modify the star system so that less than 1 star could be assigned. This business needs it badly. First off I’m a big supporter of private local businesses. I buy from the local hardware store when possible, buy my ammo from local shops rather than Wal-​Mart and anything else I can. But this local and private business took a dump all over me. My experience with Lemoore Mattress and More didn’t start off horrible. I needed a full size mattress for my son and this place had them at a very reasonable price. The transaction was fast and very straight forward. Full size mattress set with a metal bed frame for a very reasonable price. All of it clearly annotated on the yellow receipt. This happened on the !3^th of March. I was told the mattress would arrive on the 19^th of March in the store and delivered to me on Saturday the 22^nd. This was reasonable to me so I went on my way. On the 21^st i called to confirm delivery the next day and I was told that my order had not been processed by the dealer and that it would be next week. I took this with a grain of salt and understood that things happen and I was fine with it. I call on the 25^th of March for a status update and was told by the young woman on the phone that orders were delayed due to the tax season?
WTF!!!
What kind of excuse is this?! Is processing a 1040 some new holiday i missed? SO… I was told that my order would come in the next day and that I would definitely receive my mattress set. Next day arrives and guess what, no mattress or phone call explaining why. I wait. Grinding my teeth wishing i had shot myself in the face instead of dealing with this business. I wait until the 31^st of March, I go to the store and politely inquire about my order. An order that I gave this business money for, money I gave this business 2 weeks prior.
Oh, the excuse the woman gives me enrages me so much but i decide to remain composed. The dealer had given Lemoore Mattress and More’s entire order to a furniture store in Visalia. :/​A problem nothing to do with me and the money I gave them. What kind of business is this? This place has absolutely no concern for their customers or an idea of how to promote small town private business with excellent customer service.
To end this sad tale about a poor excuse for a business I get a call that my order is in (it’s the 2^nd of April) and that if I want it today I need to come get it. So I go get my order before it gets picked up by IRS. I load it up and ask about the bed frame. The lady had the nerve to tell me that frames are extra. I informed her it was included at the time of purchase. She says I got such a great deal on the mattress set that she couldn’t give it to me even though it was on my receipt with the words «ALL SALES FINAL» on the bottom. She then tried to sell me one!!! I said no and I’ll spend money somewhere else.
Horrible, unprofessional, liars and a sad representation of small private business.