Rite Aid

I’m burning in my car waiting on my turn to go up and get my prescription… called earlier to see if my dr sent out the prescription then insurance issue then thishorrible I’m burning kids are hungry

This is THE worst pharmacy to fill a prescription. Go somewhere else. The staff is slow and you will be waiting around forever

Stopped to get some snacks. Thought I would give these sweet onion quinoa veggie sticks (see pics) a try. I didn’t really think twice to check the expiration date. Looked at the package closer today. It had expired NOVEMBER 2015. I understand a month expired after the date, but over 3 months old? And still on the shelf? As a consumer this is alarming and wrong. I don’t like to complain. I’m writing this to warn other customers to check expiration dates — especially on food!

With so many stores in the area like this you have to have something that brings customers here. There is a Walgreen’s, Albertsons and a CVS all within thirty yards from each other. Not only that this location is on a bad corner try getting of of here during rush hour. Oh and it’s kind of pricey.

The overall store is great… However the pharmacy leaves much to be desired. After over 10 years of living by the Rite Aid on Adams Ave., I guess I got spoiled. The pharmacy there was always organized and prompt. Even if your prescription was not ready, they had tact in dealing with the customers. The Rite Aid on Broadway has not had my prescription ready 3 of 4 times I called one in. They have asked me to wait 5 – 10 minutes, but always take over 30… Last night was the point where I had to post this… I went to pick my scrip up, and like usual it was not ready. I was asked to wait 5 – 10 minutes and I would be called up. After 30 minutes I went back up to counter and they tell me it has been ready for 20 minutes. I asked why they did not call my name and the pharmacist lied saying that he did. I was sitting not more than 15 feet away and heard him call 4 other names, not one being mine. He straight up lied to my face and to that of one of his colleagues. From the look of other comments, this seems to be a problem at this Rite Aid that the management needs to rectify. I think I will drive to Adams Ave from now on.

How is the ice cream area just closed!!! That is huge disappointment. Ice cream is a main reason to stop at rite aid on a warm day

For the Pharmacy They were efficient so 3 stars. but I was charged $ 53 for an inhaler. my husband gets the same inhaler, and only paid $ 10 co-​pay. With the same medical insurance coverage. Because I didn’t have a drug card from the same medical insurance is that the reason I paid $ 53(?). So 1 star. I am on a fixed income, but not 65 years old yet. $ 53 and good thing the antibiotics was out of stock, or else I would have been charged $ 30. Good Grief.

Don’t get your medication at this rite Aid, I went to go get blood pressure pills it was supposed to be ready on Sunday they ran out of it. Then I went back Monday they still didn’t have my blood pressure pill. The pharmacist said she will call me when they get it in well its been over a week I have not got a phone call or anything that place is so fucked up the services fucked up drive thru you wait a long time you go inside you wait a long time they have one cashier that is the slowest service and off of service I ever been to. If you want to get your medication don’t go there cuz you will end up dead. You will not get your medication or a phone call its been over a week and a half and I still haven’t got no damn phone call from the pharmacist

Hey, want to go to Rite Aid and pee all over the front of the building? No? Well apparently someone is asking that question. Maybe there is a secret urinating party that I was never invited to… not that I would go. What I’m trying to say is that this Rite Aid always smells like urine at the entrance. When I say always, that’s what I mean, so clearly it’s an ongoing thing… an ongoing Pee party.
Now, I actually really prefer Rite Aid over all other drugstores it’s just that this one is the bad egg. The location itself is difficult, located right next to the freeway it’s hard to get in and out of this parking lot. If you decide to use this pharmacy be prepared to have some patience with the parking lot … lucky for you they have a drive up window. (maybe now you won’t have to smell the urine)
My other issue is the lines. It’s rare that you won’t have to stand in one and by line I mean old-​school lines… When places used to not care about customer service and you just had to have a lot of patience to wait in a long line. The kind of line that people talk about while IN the line as they shake their heads.
I really think the pee party and line issue can be helped. Which is why I’m giving one of my well loved businesses two stars.

My hubby & I decided to come here for some ice cream cones bc I mean why the heck not? But it was the worst the idea ever bc the ppl were just so effing rude! We walked in & waited by the ice cream for about 5 minutes & no one bothered to help. I’m also almost 8 months pregnant so keep that in mind. So I walk over to someone at the registers & ask if we were able to purchase ice cream. She rudely looked up at me & said «We’re not serving ice cream.» Didn’t even give me a reason as to why! When I asked she looked even more annoyed & said «We’re breaking our wrist serving ice cream bc it’s too hard» … UM is that even a legit reason to not serve what your customers really come for??? I was thinking I was just being moody but even my husband was pissed & he’s very hard to tick off. Never coming back again

We used to be a pharmacy customer at this Rite Aid, but that went to heck and a hand-​basket. But, we love thrifty ice cream, from our childhood, and so we still shop there sometimes.
After last week, we won’t make that mistake again. I walked in at 2040 (they close at 2200) on a Wednesday night to get us some ice cream and a few items for my spouse’s travel the following day. Audible groans, from the manager and two staff members, greeted my arrival.
(I learned they had already started closing procedures, and were hoping no customers would enter. – The floor machines were out and the employees totally «over it.»)
Anywho, while employees stood around, I tried to find things that had been in an order I was unable to discern. I asked for assistance on three occasions and was told, «if we have it, it’s over there,» as they pointed. So, off I went to search, again. Oh vey. Finally, at 2145, 15 minutes before closing, we customers stood in line waiting to check-​out because the registers had already been closed.
The story surrounding this one transaction at Rite Aid actually continues for two more days as we tried to return things and Rite Aid couldn’t refund our money because the registers were emptied at 2130, when they are open until 2200. And, please note that most of the absolutely stellar customer service was at the hands of the manager.
If I were Rite Aid, I’d be mighty peeved, especially given that our main downtown Lemon Grove intersection also holds a Walgreens and CVS, too.

Happy with my visit today I usually shop at cvs but probably switching my business to ride aid. Felt clean and had my merchandise that I needed at a good price

Worst service! Pharmacy takes for ever just to get some birth control… ridiculously bad service!

i go alot to the pharmacy and since this pharmacy is close to our home we have been conducting business here… the staff is RUDE other than Katrina. she is very helpful. but the pharmacists and other staff are the worse. especially at night! We are going to have to take our business elsewhere because they tell us a med will be available at a certain time and after waiting in long lines we are told a different story and its not available yet… dont they believe in calling so we dont waste our time ?? very unprofessional and makes Rite Aid look bad ! And i see in other reviews i am not the first… smh.

I just switched to the walgreens across the street because I could no longer deal with the lack of customer service at this location. I’d been putting up with long wait times for over two years only because I literally lived down the street. The last straw was last week when I went through the drive thru and a customer was dropping off a narcotic prescription in the pickup line which took about 10 minutes. (I thought you had to go inside for transactions like that but any-​who…) Then I had to wait another 10 minutes since the tech had a line inside the store. Mind you there is always ONE person working both lines. The kicker came when I was informed the computers crashed! So fine I headed back to work pissed since I spent my lunch in line. I come after work to pickup only to be told that it would another 30 minutes. Excuse me?! My doc sent in the prescription a day before and it still isn’t ready! I had to head back home since my 1 year old was in the car and was not going to last 30 minutes in her car seat without movement. I sent my husband later that night and guess what?! He waited another 30 minutes! I called in to make a complaint and was told that they were severely understaff. Ummmm understaff for two years?! I think not. Avoid at all costs unless you want to wait in long lines.

WORST SERVICE EVER!!! PHARMACY PROCESS AND STAFF ARE BOTH INCOMPETENT AT PROVIDING ADEQUATE SERVICE!!!
As CUSTOMER you CANNOT get in and out without having to bypass staff attitude, and even when you do, you still can’t get what you went there for in the first place!
Good luck with actually being a PHARMACY PATIENT also!!! What kind of a pharmacy withholds a patients medication even after physician fax??? Inept at filling any kind of px/​refills much less fully implementing there so called «AUTOMATIC COURTESY REFILLS» program. NOT ONE THING THEY OFFER IS EFFECTIVE!!! It is obvious to see the UNQUALIFIED PHARMACY STAFF. Not worth my business or a visit to the emergency room as a consequence!!!

My review is for myself for waiting till the ultimate last second to go get candy for Halloween and then being mad because they only had a few things but I did see this out front this is 2 times in 2 weeks hey phones are coming back baby oh well

Very expensive found same items sold here alot cheaper at cvs across the street. My last trip there i was looking for a foot spa which they didn’t sell couldn’t find assistance anywhere. Except to have some guy follow me up and down every aisle. I’m not sure if he worked there or not. But i got creeped out and left haven’t been back since that was 2 years ago !!!

Came in here the other day for the first time to grab some nail stuff. The lady who was organizing this area was very helpful. The store also had really cool baskets that doubled as carts to hold your stuff haha.
Although I found everything I was looking for they should have more staff on the floor to organize. There were boxes everywhere in the back aisles and some rows were empty with no merchandise in it. Strange.

Two stars for the selection and cleanliness of the store. Minus three stars for the pharmacy department. I haven’t had a problem with auto refill for the past 5 years. I switched to this location when I moved and have had a problem every month for the past three.
On the third month, I stopped in and asked why I didn’t receive an auto refill email, again. I was told there was an issue with my insurance. The woman behind the counter basically told me there was nothing she could do about it… with an attitude. She did not offer to help me, she did not explain to me what was wrong, she simply said I’d have to contact my insurance to find out why my prescription was not ready.
Ends up, three weeks later, I find out that one of the employees set it up wrong. There was never an insurance issue… won’t go there again. Managers there really need to have a talk with their pharmacy employees on an attitude adjustment & customer service.