PostalAnnex+

I sat in front of their office for 15 minutes past the time they were supposed to open and there was no sign of anyone, so I left. An elderly man was waiting in his car too but he stayed. There’s a USPS down the street, go there instead. Don’t support unprofessional businesses.

Closed 15 min before the posted close time. All the neon signs are still on. Door is locked. Completely unacceptable.

Omg, never again will I use this place! They are so rude, and do not know what they are doing! They have cost me tons of money. I will definitely be calling the BBB on them. PLEASE DO NOT USE THIS PLACE!!! Only gave them a five star so they can post my comment!

They do a good job getting your packages out. They have all the need supplies to send a package. The staff is friendly the service is a little slow and it feels crowded inside with the various packaging needs. The couple of times I have gone here they were helpful but a little pricey.

11 am on a weekday and the store is closed. No hours posted. No note in the window. No nothing except 6 people standing outside with packages to mail. Don’t waste your time coming here.
The guy finally shows up to open. He charges $ 0.69 for one stamp. Tells me it’s $ 0.59 plus $ 0.10 convenience charge. Can’t wait to report this bozo to the USPS. Mail fraud will get you a few in Club Fed and a new boyfriend named Bubba.

Came here for a notary they charge per signature and are Extremely overpriced needed to priority the documents as well which was also twice as much at the post office. Only came here because don’t know of any other notary in the area the gentleman behind the counter were friendly but I would b to knowing I was making that much $ off every transaction.

I came here to ship an expensive camera, using my own Fedex account. When I asked to purchase $ 10k in insurance the guy treated me like a criminal and told me to leave and go to Fedex. He was extremely rude about it. I should have known better than to come to one of these rinky dink franchise operations. Definitely letting Fedex know that this guy is treating their customers poorly and will never use Postal Annex again.

L err t me start by saying that I really like alex he’s the helper and employee by victor who is the owner. I used to always go there but today victor refuses to do any services on me (I dont know why), I think it was very unprofessional to do that. I didn’t do nothing to him but just bring business to him but I ll never go back there again. And ill tell every one I know about it. All he think is how much he can get out of you… how can he get your money money

Victor was awesome. I don’t usually write reviews but this guy deserves it. I had to get my lease notarized, scanned, emailed and sent overnight express. Not only did he do all of that quickly, but it was also much cheaper than I expected. The rental agency had an issue with the notary signature and Victor fixed it free of charge. He was really friendly and professional. I very much appreciate his service. It was a moderately busy while I was there, yet he still greeted customers and performed other transactions while helping me. I definitely recommend his services!

Just rude rude rude! I can’t even understand him & then he couldn’t answer my question so he hangs up the phone. Who does that?

A necessary evil because there are so few copy places in this area. Really over priced. Like 4X what other places charge, even Kinkos is cheaper. Wow!

Customer service at its worst! I came here for a passport photo. When I was asked why I was there for, I said, «passport photo.» The guy at the counter said, «We don’t do passport photos.» I was so confused coz it says right on the wall, PASSPORT PHOTOS. Then I said, «Then I said, well, it’s actually for a Visa Application, but a passport photo size is required.» So, the guy went on ahead and helped me. He took my picture without even letting me know that he was snapping my pic. Waited for it, then he showed me my pic and told me $ 12 plus tax. He handed me my picture and since he didn’t tell me he was gonna snap my pic, I was looking up on my pic. Also, the picture wasn’t cut right. I told him, «Oh man, I am not looking at the camera here. I don’t think this is a good pic.» Then, he said, «No, that’s ok.» I was like, «Umm, I’m sure it’s not.» Then he kept insisting (in a rude way), «They just need a picture of you. That’s fine. Don’t worry about it.» Then I said, «I can’t. I want to retake the pic.» Then he said, «It’s not a big deal. That picture is fine.» I said, «I’m not trying to get a free pic here. I am willing to pay for it.» But, obviously, he refused to re-​do my pic because he kept insisting that the picture was fine. I gave up and just paid… then walked away. It was a losing battle. I guess he’s an expert with everything Passport Photo related (sarcasm). Plus, he was being rude and didn’t want to re-​do my pic. So, yeah, please, save your money and do your Passport Photo at A-​1 Broadway Photo. That’s where I went after my not-​so-​nice experience here. I attached a pic of the photo he took and you be the judge of the pic is passport photo quality or not.

Come here if I you want to get grossly overcharged for everything. Owner makes up prices at his own discretion and blatantly overcharges. Seriously stay away from this place!

I dropped a package off at the postal annex in lemon grove as a usps parcel and it took six days to get to carlsbad. I checked the tracking and they did not get the parcel to the post office until three days after I dropped it off. I guess they don’t know it was scanned upon arrival. I asked why and was told that they wait until there is enough mail to make the trip worth it. Never again.

Offer postal service on door and window but refused my prepaid USPS boxes because they don’t like driving to the post office.

Do we have to put any stars?
This Postal Annex store is the worst in customer service. Went in there today to let them know their clerk wrote down the wrong account number, which caused unnecessary effort and stress on both myself and my client, and all the harried owner could muster is «next time you write it down.» He then gave a careless «sorry» as he walked off. The average of 1 star for 12 reviews can’t be wrong.

Do not go here. I sent a package out from this place not only did I pay a lot for it, but it never reached its destination. According to the tracking it never even left the building! STILL don’t know where my package is and it’s been over 2 months, and nobody can give me any explanation… 0 stars!

Unsure how they stay in business with these prices. I just attempted to purchase 3, 2″ x 18″ mailing tubes. He tells me my total is $ 13 something with tax. My mind was blown. $ 3.99 for one tube? Uh yeah, no. I’m sorry, but tubes that size do not cost that much. He had the nerve to tell me he was throwing in the caps. Most places include them in the price. Never going back.

I went here for a Livescan and after waiting for the FBI to respond (two weeks after DOJ responded) I contacted the store to see if they could check to make sure they requested FBI check. After talking to Christian who told me to leave my info so they could get back to me (did this 3 times with no call back) I insisted that he help me. Well that’s when he out victor on the phone to help me. He did not, he lied to me. He said «if I didn’t here anything that means I’m good» (their is no truth or logic in that statement). Then he told me their is no way to check the paperwork that was submitted (also a lie). When I asked him who licensed him to do livescans he hung up on me.

Other reviewers have given poor reviews to this business… but I thought, despite this, since I was only using it for basic mail services, it should be fine. I did not have any fancy mailing requests, no crazy packaging needs… BASIC/​STANDARD mail needs.
I am moving my mail services to another place, even though my mailbox still has time left remaining from my initial rental agreement.
First, this is not a clean, organized or a well structured place. There is crap everywhere… nick-​nacks, kitchy shit everywhere, nearly everything is dusty, piles of boxes, bubble wrap. The floor has stuff stacked everywhere, in piles, stuff leaning against the wall — it looks like the beginnings of a hoarders episode. Other people’s personal mail and packages are laying everywhere… I can’t believe there hasn’t been theft of other people’s stuff. Someone who was less concerned with following the letter of the law could steal other people’s packages, likely without anyone noticing.
They do not have a consistent system for alerting their customers of packages. They have no way of knowing how many packages you have received, they just look around the general vicinity, to see if they can «Eye Spy» your PMB number on the boxes. and hand you what they can find. They dont know if you received one or seven packages… if they only see three of them… then you’ll only get those three. Note: They scrawl your mailbox number all over your box and across the front of your address label on the package and leave all the packages on the counter and all over the floor — see the above paragraph about theft/​security.
Also — some online retailers can’t process PMB #‘s (this PMB number is essentially your PO Box #) and your online submission will get kicked back. You do not get a PO Box number/​address, I assume because its not an official PO Box location…
I will gladly pay another fee to get my mail and packages delivered to a more secure and professional place. I highly recommend that you NOT do any business here.