Autozone

Just like any other AZ it’s pretty clean and smells clean. They have the basic stuff from floor mats, synthetic oil which is expensive anywhere you shop, cleaning supplies and parts of course.
I’ve only seen guy employees but they’re all pretty helpful even with the women. Which is good to see because I know a lot of women get screwed by mechanic’s and auto parts store.
There are a few auto parts stores in this area along with mechanic shops all in this area. Sometimes the employees will do some small fixes to your vehicle so that’s cool.

I am updating a review almost 3 years later! They are still horrible with customer service. I called in to check if they had a certain part I needed pior to me just driving over there. I immediately got put I hold by the first employee, finally 15 minutes later someone picked up and asked my if I needed help. I said yes I have been on hold for a long time and I explained what I needed. He then says hold on and now it’s been over 20 minutes that I’ve been holding. This is ridiculous.

I bought a battery there about 5 months ago. It was a gel battery for my RV. Not cheap but I was told it was the best. I had trouble w it and had to call AAA a few times to jump me. I was fed up and went back w attitude.
George was so nice, he refunded me my money and sold me a better battery for a cheaper price, and he even put it in for me, even though it was past the time for him to go home. Great guy, helpful and kind. I left there w a good feeling, $ 40. Refund in my pocket and a new better battery. Great customer service. I’m never going anywhere else ever. Thank you George you put a smile on my face

Came in to get a replacement mirror for my car. Went to the counter ordered the part got it the next day! The guys who helped me was great I couldn’t have asked for anything better

If you get a chance, spend an extra 8 minutes and drive to the Autozone in Spring Valley. Had a great experience there where the team took the time to get the auto part right. At Lemon Grove, I went in for a brake pad for my car. They asked the exact model of the car. But since they noticed the brake pad was the same for all three models, I would be covered with this certain brake-​pad part. Once I had the mechanic friend start to put it on, he said it was the wrong part. I went into the Lemon Grove Autozone where I purchased the part — having the mechanic wait — and the person behind the counter. 1. Said they were out of the part. 2. Said I had to go to another Autozone on Sweetwater. This is all fine. Mistakes are mistakes, I can understand that. But where they lost my faith and patronage was when I asked for a bit of customer service give-​back for my inconvenience. The man there — with his palms in the air in the international sign for irresponsibility — said, «You gave us the wrong information, we can’t be held to that.» Before claiming no responsibility, it may be wise to get the story right, and once the truth is clarified, give something to customers you claim to care about. Trust me — 8 more minutes up the 125. Autozone in Spring Valley.

Paid 23 dollars on a Castro oil, later went to walmart, saw the same 5 qt oil for 17 bucks. Lesson bought, lesson taught.

A fair place to go. You get what you expect. Most employees have enough knowledge the ones that don’t know how to ask someone ells and not feed you a bunch of BS. I appreciate this location and its right next to evens tires another good place to for your car. I like the autozone club card if you don’t have one get one. They lost a star because I’m sick of being ask if I want to buy fuel injection cleaner. If you have a newer car you don’t need that and in many cases it does more harm then good

Poor service!
On February 18, 2013 2PM I brought my battery in to get a simple charge. The battery is less than 6 months old and is used to run an old vehicle for 10 minutes a week to keep the vehicle somewhat drive-​able. I left the battery with the young lady at the counter and she took my name, phone number, and handed me a claim slip. She told me an hour should be all it needs.
I came back 2 hours later to pick up the battery. The Manager On Duty hands me the battery and says nothing else. No mention of any problems charging the battery. Not even a printout of the voltage reading. A yellow sticker attached had 2 spaces to check off, GOOD or BAD. Neither was checked. In good faith I assumed the battery was good and proceeded to install the battery. Tried to start my truck and… nothing. Checked all connections and fuses, tried again… nothing.
I brought the battery back to AutoZone to let them know the battery was just as dead as when I brought it in. I asked for the diagnostic slip and the Manager claims to not have one for my battery and hooks up the tester. He reads 3 volts and tries to convince me the battery is bad. ALL OF A SUDDEN he recalls having problems charging the battery claiming to have to restart the charging machine 4 to 5 times!!! Again, no mention of any problems charging the battery until now. I imagine he was hoping I would take his word on it so he can make a $ 120 sale of a new battery.
Very upset I took my battery and made note of the Regional Managers phone number. I headed over to PepBoys and 45 minutes later I had a fully charged battery. It had a diagnostic slip that indicates the voltage. My truck started on the first try… wow! Yes, this could have happened to anyone at any parts place but a few things stand out:
1) AGAIN, absolutely no mention of any problems charging the battery in the beginning, then when problems arise the Manager of all people decides to mention that there were issues with charging the battery. Is this a shady battery selling tactic? We’ll never know…
2) Autozone — 2hrs to find out the battery never got charged. Pepboys — 45 minutes to get a full 12 volts. Hmmm…
3) On a side note, at the time I was picking up the battery the lady ahead of me (who had a return) and myself were ignored for quite some time while customers who arrived after us were serviced right away. The lady ahead of me had a return and I was picking up a battery so the Manager knew we weren’t going anywhere and decided to make us wait so that the customers ready to pay immediately can be taken care of. Because I was not spending any money there and the lady ahead of me was wanting her money back, we become low priority. WEAK CUSTOMER RELATIONS!

The reason why I am giving them a 5 star rating is because of the customer service. They have been nothing but great to me. Whenever I go in they are quick to greet me and assist me with whatever it is I may need. They have replaced my wiper blades every year with out any hesitation! They always try to find the best deals for whatever it is I need. THANK YOU FOR THAT!

Came here to replace my battery and everything was good. Not the best service, but I needed a new battery ASAP. About 95.00. The brand dura last is very good and I’m sure it will last a long time.

Mike and Sean are the dream-​team when it comes to autoparts. I used to manage an auto repair shop in Poway and these guys were more reliable, less expensive and sold better quality parts than Napa, O’Reilly’s and Car Quest combined! I’ve moved on out of the automotive service but I still drive down to Lemon grove from Oceanside just to talk to these characters and get my autoparts. If you are a DIY’er or a shop in the Lemon Grove area, I would definately make these guys the first call!

if you spaek with George Huges then you cannot go wrong.
I’ve been a customer for years. Some experiences have been bad such as when Pete sold me the wrong piston rings and then when I came back to return them «Pete» said they didnt even sell that prduct. Way to know your product line. Also Pete maintained Autozone doesn’t give Military/Veteran’s discount. Corporate actually does and squared him away.
My car was deadlined one night. A guy looked up the part and just said they didnt have it. Lucky for me George was there. The catalogue didnt sho my part but he figured out what would work. It wasnt a huge sale but I was able to fix the car and hit the road. George is freaking great. Most of the team is good to excellent.

I walked in looking to get pricing on some mufflers for my 1997 Explorer. Mike ended up helping me out and the service was great. I walked out will dual Thrust glass packs and at a great price

I came here to buy an alternator for my car and found exactly what I needed. George (I believe) was extremely helpful and super friendly. I casually joked «Why don’t you throw in a discount?» and he responded with, «Well, okay.» Awesome! I saved 10% on the part and came back to get my money from the core charge. And since it was a DIY job, I saved hundreds overall. Good customer service albeit fairly long lines.