Nova Medical Group

Please do not go here, find yourself a group that cares, answers the phone, & returns you message. I saw a doctor, felt good about the visit. I called to check on a perception refill and that’s where it all went down hill. I have been calling for 5 days and leaving messages and no one called back. I have been on hold for a total of 5 hours in the past 5 days. Spoke to a receptionist 3 times and they said they would call it in, nothing at CVS, this happened 3 times. I finally drove over to speak to someone, receptionist was ice cold. A nurse said she would call my perception in. Hopefully my scrip will be there today. These people don’t care about people, only your $. Sad and disappointed.

DO NOT USE THIS PLACE — — They ordered $ 500 tests which were not necessary (for a refill, mind you), and then did not charge my credit card instead sending me to collections. TERRIBLE CUSTOMER SERVICE, USE AT OWN RISK. I’ll never go back.

We have been seeing Dr. Lisa Malloy for many years now as our PCP — since she had her own practice in Woodbridge, sold it to become affiliated with Sentara and is now with NOVA Medical Group. She is just fabulous and as someone who has worked in hospitals for the last 10 years, I am acutely aware of the rampant misdiagnosing that is coupled many times with a generally poor bedside manner among many physicians in this area. She is a top educated and trained physician, and it shows both in her ability to properly diagnose and in her ability to couple that with a wonderful bedside manner. She is a very active listener and incorporates her patient’s mind/​body into her treatment recommendations. She now sees patients in Gainesville in an urgent care setting as well as in Leesburg, which is very helpful as most of us work. When you work in a hospital, you see a lot of stuff (that you’d like to have never seen), and she is head and shoulder above all of them. HIGHLY RECOMMEND.

I have been seen twice now, each for very different reasons. I was initially referred by a friend who has nothing but great things to say about the practice. My first visit was a regular appointment due to an earache, and it was a great experience. Making the appointment was simple, I was greeted by a fantastic front office who were very friendly with me and my two small kids as well (and even gave them a balloon at the end because I behaved) and the nurse and doctor I saw were courteous and professional.
This brings us to today. Both of my kids were positive for strept, and my throat as been bothering me as well, so I called about scheduling a strept test. The woman on the phone initially didn’t understand what I was asking for so she transferred me to someone else who told me I could just walk in for that at any time. I thought, WOW — I’ll just stop for a quick swab and go home and make dinner. Wrong. First of all, she failed to let me know that this counted as an ‘urgent care’ visit and my copay was much higher than usual (not a huge deal — now I know for next time.) The receptionist and nurse again were personable and pleasant, and a completely different person brought back stickers for my kids. I continued to be impressed and by that time thought the extra copay was well worth the amazing care we were getting.
The nurse did the throat swab and said the doctor would be right in. I waited about 30 mins. By that time, my toddler’s fever had started creeping back up and I left their waters in the car thinking I’d be in and out. The real disappointment, though, is that I began to hear the doctor having a personal conversation in the hall about her most recent vacation — and if I could hear that, she could definitely hear my crying toddler. So after a few minutes I stuck my head and asked if someone could just call me with my results because I really needed to get the girls home and fed and given their own meds. She looked at everyone nearby as if it was their job to be bothered by me and didn’t know why I was interrupting her, and instead of apologizing to me she said, «You were negative.» Seriously? So you thought you would just leave us sitting in that room for absolutely no reason? Then she watched me gather my things and leave and didn’t say another word to us.
I was too angry to get her name but I am hoping this is an isolated experience because I otherwise really like the practice.

My wife and are are 8-​year patients of NOVA Medical in Leesburg. They are our «primary care provider» for insurance. We like that they are also urgent care with extended hours and ability to walk-​in for timely medical issues. In the past, the biggest complaint was waiting time and lack of thoroughness — sometimes it seemed like a quick assessment then off. One time I broke a bone in my shoulder — my whole arm turned purple — but I was told it was just a sprain. When I came back three weeks later still with pain, they discovered it was a broken bone.
So, when I say that the visit last week was wonderful, you’ll know I’m amazed at the change. It was our annual scheduled physical. We didn’t wait long. The attending — Abagail — was very efficient yet thoughtful. Dr. Z spent time on understanding the issues. She has a great bedside manner, but I did not feel like I was being «managed» for an approval rating.
I left the physical very happy that issues were uncovered and that we had a plan for tackling them. Great job everybody from front desk through Abigail and Dr. Z. Thanks!

Went here for back spasms because my regular dr. could not see me until much later in the day. I needed meds ASAP as I was in a lot of pain. Everyone was great from start to finish. They were truly caring. The only reason I can’t give 5 stars is that I asked for a specific medication that has worked for my back spasms in the past and they said they have never heard of it. I was in and out in about 40 mins and would definitely go here again. I’ve also been to Patient First in Leesburg and they are awful.

Just had my initial post removed from Unilocal because it didn’t reference the business’ «core competencies». Wow. That’s rich.
How about this? I waited forever in a filthy, understaffed «healthcare» environment that rivals the Sudan. This place is understaffed, and you never see a Doctor. Be ready for a nurse practitioner who will rush you through so they can get to the next sucker who decided this is a place to get treated.
Unilocal now employs thought police who seek to manage to a political agenda. It’s sad that this now happens in America, where the very product Unilocal created, can be manipulated for their own agenda. The censorship of your next review is coming Unilocalers. You have been warned.

Came here 30 minutes before they were about to close on a Saturday and did not have to wait long. Staff was friendly and waiting area neat. I dont remember who the person was that examined my son but it was a doctor. She was quick and efficient! She dx my son within minutes and made sure I understood the at home directions. Would definately consider going again if I need to.

Came in with a severe sore throat and laryngitis and this female doctor wouldn’t prescribe any thing for the pain even thou I could hardly sleep or bare to swallow my spit. It turned out I had group f strep throat and healed on my own no thanks to the lousy doctor. I thought doctors are supposed to help when you are suffering from pain not withhold treatment for feelings of power or maybe it’s a feminist doctor.

Most of the equipment in this center does NOT work. The staff was pretty un accommodating and unapologetic as well. Enuf said!

Came in mid afternoon to get my sons foot checked out and X-​ray. They were quick, courteous. We were out within 35 minutes. Carleigh FNP, nursing staff, X-​ray and front desk were great. Would definitively go there anytime.

This urgent care/​medical office continues to treat my family and I like family. Especially with the flu and strep running ramped this season, I have visited several times with different members of my family.
When my children are scared, they ease their fears. When mommy has been worn out overnight, everyone chips in to take some of the pressure off.
The front desk, the nurses, the doctors, everyone truly cares for every patient that comes in there. You feel they are there for your betterment. You may not always agree with them, but you know they care.
As long as my insurance allows and I’m living in leesburg, va; I will always bring my family to the Nova medical family.

Had to visit the Urgent Care on three separate occasions and really liked Nurse Practitioner Shawn, she was wonderful and diagnosed me correctly and meds were called to local Giant and ready quickly. I liked her so much I changed my old GP (Ashburn and a bit of a trek after we moved to Hamilton) Big mistake! You can’t see Shawn once you are a «proper» patient.
Doctor visits are rushed and are not one bit bothered in getting to know you or make you better (which is their actual job!) One Doctor argued with me telling me I did not have a UTI and refused to give me antibiotics even though I was going on vacation the next day. I insisted on a script which she grudgingly wrote. Wow that really makes a patient feel great! It’s antibiotics, not some kind of pain killer or anything, I felt much better after a few days on the antibiotics and I believe I know my own body better than a doctor. Things have not improved since and I won’t bore you with the other discontents. However, I will say it is irritating to have to tell my complete medical history to at least three people before I see the doctor. The final straw for me was my last visit for my new patient registration and something I do yearly in any event. They scheduled my appointment for late in the morning, bearing in mind I had to fast from midnight and STILL had not seen the doctor at 12.30. I’d seen many different people for bloods etc etc and said to each person, I really need to eat something, I have been fasting since last night, but they said not until I had seen the doctor. I was ready to pass out when I finally saw her.
Very disheartening and I am so sad it has not worked out for me. I had high hopes but I absolutely dread the thoughts of going back and now I’ve made them my primary care physicians.

I have been going to the Leesburg office for 6 years, although I was never impressed with the receptionists, I was there to see the nurse practitioners that I came to know and whom took very good care of me. They knew what they were doing and I had confidence in their prognosis. Unfortunately there has been Major changes in their office, and it is for the worst. They have replaced their mediocre receptionists with incompetent ones. The new replacement nurses are only looking out for the all mighty dollar not the best interest of the patients. The must make Keenan Proud. I am going to change my PCP immediately as I see no way of this practice recovering from the mass exodus of valuable employees.

I went back for a Rx refill. A few quickly highlights:
–Most of the doctors I knew are gone. I don’t know yet if that is good or bad, probably a little of both.
–For the first time EVER the gal behind the front desk was pleasant.
–I got aggitated because the nurse wanted to ask detailed questions to fill out some questionaire on the computer about my condition… and I didn’t come to see a nurse, I came to see a doctor. About half way through I told her I was done answering the questions, that if I wanted to do a computer questionaire I would have stayed home and gone to WebMD. She didn’t give me a hard time, apologized and said OK.
–I was there for 57 minutes after my scheduled appt time before the doctor walked in to the exam room. She said she’d been waiting on another patient who was in the bathroom, and she didn’t know I was waiting on her. Seems like a major system problem to me. My appt was 10 minutes.
–The doctor was apologetic, and quick. She asked about 5 questions, and wrote the scripts and blood draw orders I’d requested. I don’t know if she did a «good» job (probably too cursory) but she did what I wanted her to and was pleasant. The meds are not new for me, so there is really no reason for the visit anyway — just a requirement for some reason. Whatever.
**It was definitely a better experience than I have had in the past.** That makes me happy.**
My last review was a 1, this time it’s a 2, which is «Meh. I’ve experienced better.»; which I have. But it wasn’t terrible, and I am overall satisfied. Mission accomplished.

I love the Doctors and the other medical professionals there. I very much hate the reception staff. We have been taking our family of 5 there for 2 years. We moved here a couple years ago and it is very close to our home and pretty convenient for our family aside from the horrible reception.
The weekday/​business hour receptionists are very rude. I have flat out asked one of them if they would rather I go elsewhere.
The night and weekend reception are much nicer and I like them a lot.
Dr. Conklin, Dr. Donald, and Sandra Valentine are awesome professionals and Sandra Valentine especially has saved me more than once with her determination to help me and get the the bottom of a problem.
I would give the entire group 5 stars if it was not for my experiences with the reception staff and management. They really remind me that thier place is a money making business and they do not care for the patients — only as customers.

Staff is usually nice. Can be busy depending on the time of day.
There is a receptionist who finagles your walk in as an appointment to the insurance company so that your copay is lower. And that person is my hero.
I starting coming here bc I was new to the area and took the closet doctor that my insurance website suggested. I needed a new general practitioner, a physical, and some tests for my new job working around kids. I ended up seeing one of the NP’s and now have seen both of them. They’re both nice and I usually prefer np’s over the doctor’s as they are more available and typically less intimidating. I love that they’re open extended workday hours and 7 days a week.

Went in today for acute sinus infection. The front desk chick was great, funny to talk to. Seemed like an outgoing person. Saw ran yang as the nurse practitioner. She was awesome! Great to talk to and very honest person. They do primary care too. Very different experience than with the unprofessional doctor at Patients First in leesburg. I will def. b back. :0)