Loudoun Habitat ReStore

The Leesburg re-​store is completely out of touch on used pricing… Tried to purchase an old dirty single kitchen cabinet… Manager offered the price of $ 75 –when new at home depo is $ 89.00– offer less and he let us leave with out a second glance … Clearly not interest in selling floor items… Too bad– it’s not helping the charity. Desperately Needs new management!

Basically it’s a store for used furniture and household goods like kitchen appliances and cabinets. If you find something you like at a reasonable rate you better get it as things go fast.
Also good to get rid of your own stuff. There are some things they won’t take like unframed mirrors.

I have not been to the store but I have attempted to donate brand brand new items and my experience was horrible! I called to donate my items and the manager who I spoke to was straight out of a nightmare. He acted like he was doing me a favor and proceeded to tell me exactly why he would not take my items in the most sarcastic and condescending tone imaginable. He made it very clear to me that he neither needed nor wanted my donation. I then called the Alexandria and Manassas stores to see if they wanted my items and they were salivating at the thought of getting them but told me they couldn’t pick up in Loudoun County because they have a gentlemen’s agreement with each other not to cross into their territories. So basically my stuff was more than wanted by Fairfax and Prince William county Restore stores but it was way beneath the Loudoun store? I wiped my hands of them and donated somewhere else which is where I will be making all future donations as well. Too bad especially when I read the other reviews about the quality of items that did somehow make it to the store. I wonder who is in charge of this place.

I bought two dressers here a couple of weeks ago. There were no prices on the dressers so I went and got the manager. He gave me a more than reasonable price and even offered to take a little off if I bought them together. I had to leave them there as I didn’t have a vehicle to take them home in. When I returned the next day, the staff was super friendly and very helpful getting them loaded into the vehicle.

I don’t understand how the larger organization has kept the manager around. He was one of the snarkiest, rudest people I’ve ever met. The other comment about his desire to keep the poor «riff-​raff» out of the store resonates with my experience 100%. If a sitcom wrote him in to their story, there’s a good chance that he’d be edited out as unrealistic. I think that the girl working there may have been slightly embarrassed of him, but I couldn’t be sure.
OK, and I hate to mention this because it makes it sound like I go around begging for help, but I was about 8 months pregnant and struggling to push 3 plywood sheets out the door (about 6 feet by 4 feet, maybe half an inch thick). They weren’t that heavy, but cumbersome. The manager, whose eyes were twinkling with self-​delight at his rudeness earlier, just stared vacantly, arms at his sides, sitting on a stool, occupied by absolutely nothing other than watching.
Anyway: I concur with everyone about the prices, but just wanted to emphasize the horsefecal attitude and the embarrassment to the national organization, my personal opinion of which has (unfairly, perhaps) cratered as a result of experiencing this store.

I’m sure I’m not the first to feel guilty about writing a critical review about a place that’s in business for charitable purposes, but the managers of the Purcellville ReStore need a reality check regarding how they run the store.
As others here have commented, it only takes about 10 minutes walking around the store to realize that whomever is setting prices is seriously disconnected from reality. Their prices are so out-​of-​whack with economic good sense that it becomes frustrating even browsing. As just one example: the cheapest microwave on display, which was a small, fairly beat-​up, dirty offering, was $ 30. Do the fine folks at ReStore realize a *new* microwave can be had for only a few more dollars?
The furniture? It’s mostly dirty, stained, worn, decrepit throwaways that I’m not sure I’d take for free, let alone pay money for. Office chairs? Has anyone taken a look at what a new chair can be had for at Costco or Office Depot? Why buy a used one that is broken? (I saw at least two that were not fit to sit on.)
And I know the store has Internet access because the woman working behind the counter could barely be bothered to look up from her Facebook page to acknowledge my question. How hard would it be for the pricing manager to go online to check other websites (ebay, Craig’s List, etc) to provide a reality check for pricing an item?
I assume the store has a board of directors and, if so, they need to have a conversation with whomever is managing the store. I would love nothing more than to support Habitat for Humanity but it’s literally impossible to be in the store for more than five minutes without getting deeply annoyed at the lack of realistic pricing.
The final straw for me was to go back to the store to buy an item I needed, despite the ridiculous price, only to discover they’re now closed on Sunday. Why in the world would you close on the weekend, especially when your limited weekday hours are from 10 – 6, virtually assuring that anyone who works will be unable to visit the store?
Truly mind boggling.
I hope someone will heed these criticisms because many of us in the community would love to support the store and the cause. (And I’ve heard from *many* friends and neighbors who are baffled by the outrageous pricing for used items.) And that reality is never going to change as long as there’s no economically justifiable reason to come to the store in the first place.

I completely agree with Paige T. The prices are absurd. Most of the items they have still require some kind of refinishing just to use in your home too.
I had a conversation with the manager and he basically told me he prices things that way to keep out the «poor» and «riff raff»… Umm, call me crazy, I thought those were the ones you trying to help?! I know the money goes to fund Habitat programs… wouldn’t you like to help them furnish the home they finally get to afford?
I’d love to help Habitat by purchasing the furniture there… paying three times as much as I would on Craigslist is being a poor steward of the money I have and not being a fool, I shop elsewhere. it’s too bad.
Even their 20 – 30 year old kitchen cabinets are overpriced. I just wanted to find a door to replace on one of my cabinets and it was priced as much as ordering a new one online… crazy!

Most Habitat For Humanity ReStores are reasonably priced stores where they mark their furniture to move. Hahaha. That would be a joke to the Restore in Purcellville. The Purcellville ReStore acts as if their furniture items are rare, one-​of-​a-​kind, never-​before-​seen GEMS… and they price the furniture as such. SO, a simple dresser will run you about $ 150ish, a pretty secretary desk will run you about $ 350ish, chairs will be about $ 50-​$ 80 each, outdoor furniture will run you $ 250 PER CHAIR (!!!) and a dining set will run you in the upper $ 800. I mean, Purcellville ReStore… don’t you want to SELL items? I go in about once every two weeks and there is always (aaaaalways) the same stuff, plus the new stuff that is donated. Meaning: they price things so high, things don’t move (i.e.: get sold) quickly. Purcellville ReStore: this is stuff is dooooonaaated. DO-​NAT-​ED. DONATED. You are not Macy’s furniture section. You are not Havertys. You are not an antique store. Heck, you’re not even Craigslist. You are a glorified furniture THRIFT STORE.
Eaaaaarth to Purcellville ReStore.
Guys, you’ll find the same furniture at a cheaper price if you just search craigslist.
Purcellville ReStore, this is the age of craigslist and ebay. Wake up and smell the roses.