Enterprise Rent-A-Car

Rented a car from the Leesburg, VA Enterprise office, last week, while my car was being serviced at the dealership. Terrific office, and great staff. Was treated like royalty, and the car they gave me was even better than what I saw on line. Will definitely go back the next time I have car rental needs.

Always had a good experience here, except for one time when I got a car with very low tire pressure in one tire. I am a member of their loyalty program, and frequently use the weekend rental rate. They seen to go out of their way to help when I need something special.

This location is so convenient for Leesburg residents as you don’t have to go to the airports to pick up/​drop off cars. They even give you a ride if asked. Will do business again.

Hello,
Totally deceptive practices — we will be avoiding this place at all costs! As a local businessman I am disturbed at the tactics used at this establishment.
Please read all documents twice and do not call them to update/​modify anything during your rental — they’ll tell you one price and you return to a bill that’s hundreds more.
I am totally disappointed with the services they offer and I left with the manager pretending to rectify their error — again, deceptive as nothing was actually offered to remedy the situation.
Avoid at all costs!!! This app wouldn’t allow me to rate this place ZERao stars!

I’ve used this location several times. Always friendly, always efficient, always flexible. I don’t use the Pick up service so cannot comment on that, but the people at the desk are excellent.

Efficient, friendly, and a great deal. They took a change in my reservation in stride. I would highly recommend this location.

I dropped my vehicle off at the dealership to have work done. Because they didn’t have a loaner for me, they called Enterprise for me to have a rental car on their dime. Enterprise said they’d pick me up at the dealership in 5 minutes. I waited but nobody came. The dealership called back and was told someone was already en route. So I continued to wait. But since they are located 2 miles down the road… I was confused by the delay. After about 30 minutes, I got tired of waiting, so I had someone take me to the Enterprise lot so I could get a car and GET TO WORK! Their failure to show up was the first sign that things weren’t going to go well with Enterprise.
I provided an ID and a cc which I was told wouldn’t be charged since the dealership was paying. After about 10 minutes, Hunter drove out an SUV and left it running while we did a quick walk around the vehicle. It looked good. I was told to sign in a number of places and each place I signed he gave me a summary of what I was signing. Never was I ‘asked’ if I wanted anything — like insurance. In all honesty, that was fine because I’d have declined anyway. But this does have some relevance later in the story so… I wanted to mention it here.
I got no instructions on how to operate anything inside the car so I assumed it was your standard vehicle. I adjusted seats and mirrors to suit me and drove the 15 or so miles to work where I parked the car for the day.
Fast forward 6.5 hours. I was leaving work. It was 95* outside (literally) and my loaner wouldn’t start. No lights. No noise. Nothing. I immediately called Enterprise and spoke to a guy. I explained to him that I have a keychain with 2 keys and 2 remotes on it. That I’ve tried both keys in every possible position, and that the keys are very odd looking. They are much smaller than a normal key and there is hardly any room to hold the key as I’m turning it in the ignition. I didn’t understand why they’d make a key like this. I tried both keys while on the phone with him and still had no luck. He told me the problem was that I had to have my foot on the brake when I start the car and then he began to hang up. I said «Wait! Stay on the phone while I try and see if that works.» Of course it didn’t, so he put me on hold.
Minutes went by like hours as I baked in the 100*+ car. I began to think about the numerous babies who’ve been left to die in hot cars this summer. I was dripping with sweat and getting more miserable by the minute while on hold. After about 7 minutes, I hung up because I couldn’t take the hot car anymore and felt that was too long a wait. I called back and this time I got a girl on the phone. I explained what happened and after asking me a few questions she informed me that because I «declined» insurance, it was basically not their problem.
In order to «decline» something, it has to be offered to you. It was never offered! But I won’t dwell on this because as stated earlier, I’d have declined if it had been offered since my insurance covers rental cars. My point is that they needed to «offer» before assuming someone is declining! Instead, I was just told to «sign here». Someone else might have wanted and needed it. Moving on…
Enterprise told me to call the dealership who was paying for the rental. Or call my own car insurance company for assistance. At this point, it had been about an hour and I was really STEAMED; pun intended.
I refused to get stuck with a bill for this, so I did neither one of those. I called Enterprise Road Side Assistance. I waited about an hour from the time of that call for someone to arrive. The guy was going to just try and jump the car immediately without even attempting to start it. So I asked him to please try starting the car first. He got in the car and did the same thing I did. He tried both keys, in both directions. Nothing. Then he picked up the remote (the black thing with buttons on it that locks and unlocks your car from a distance) and plugged it into the ignition — and started the vehicle with no problem! The freaking keys were not actual keys and the remote was actually a key! Nobody at Enterprise bothered to mention this rather important detail to me. Thanks for wasting three hours of my day and causing my blood pressure to go through the roof, Enterprise!
I’m nearly 45 years old. I’ve driven a number of cars in my lifetime and never, ever, EVER have I driven a car with a ‘key’ like this one. If they’d have taken 10 seconds to explain this to me, this whole fiasco could have been avoided. Instead, I had a POUNDING headache since I hadn’t eaten or had anything to drink, was totally stressed and missed an important appointment that evening.
Enterprise failed me. They didn’t pick me up — as promised. Nor did they properly prepare me to use their vehicle for the day. Even when I called and described the keys I was using (to 2 diff. employees) they didn’t figure out the problem and left me to deal with the result of their incompetence.

The only reason I’m giving this location 2 stars instead of one is because I’ve had no major issues in the past and their staff is overall very friendly.
I recently rented a car for one week, Saturday to Saturday. They would not pick me up to get the car because apparently they have staffing issues on Saturdays. I tried to return the car a day early on Friday but they also refused to drop me off at my house because I could not get there a full HOUR before closing. I ended up returning the car Saturday, the day it was due, about 2 hours before they opened because that was the only time my husband could take me before he had to go to work (again, they apparently don’t like to pick up on Saturdays). I got a call today from them confirming that all was well with my rental, and was told that I was charged for a week and a day because I returned the car AFTER hours on Saturday. When I explained that I returned the car before they even opened on Saturday, I was told that the manager «didn’t remember seeing my car that day.» When I again confirmed that I dropped it off early Saturday AM, I was asked if I was SURE it was Saturday and not Sunday. Um yes, I’m sure. I asked if they had any cameras so they can confirm I’m telling the truth, to which they replied no. I was put on hold again and then the rep tells me, «well, my manager isn’t sure how that could happen because he doesn’t remember seeing your car that day, but we will go ahead and take care of it.» Like they are doing me a favor or something by not charging me for a service I didn’t use.
It is HIGHLY obnoxious to have to explain that I am not, in fact, a liar to a complete stranger. Particularly when the reason we are having this conversation in the the first place is because the manager probably didn’t check the drop off box before he came in to work, or he somehow didn’t see the keys in there. It is bad business to insinuate your customers are liars, even if you do so politely.
I will not go back here again. What’s the point, since there seem to be so many caveats to their «we’ll pick you up» gimmick.

I was staying at the national conference center in Leesburg and some of my coworkers and I decided to give the weekend special here a go here because it was a little bit cheaper than Hertz. BIG mistake.
After confirming a 415 pick up time on Friday, the driver was 40 minutes late to pick us up at the NCC. After a pleasant experience with the car over the weekend, the big problems with this place came.
On Sunday night, a big snowstorm hit Leesburg, which made the roads pretty sloppy. On Monday, the day we were scheduled to drop the car off, I called Mike, the manager, to confirm that we could drop our cars off as scheduled and get a lift back to our hotel 7 miles away. Mike informed me that they weren’t doing drop offs because the roads were in such bad shape. No big deal– the roads really were in bad shape, so I told him I wouldn’t mind just waiting until Tuesday to drop the car off.
And here’s the kicker– mike said that it would be no problem for us to wait until Tuesday, he would just charge us full price for the extra day! So the roads were too dangerous for this Enterprise to keep its promise to give us a lift up the road 7 miles to our hotel, but not too dangerous for us to come in and drop our cars off, or else be rung up for another day!
It’s not over yet. After all of this, when I finally got there Monday to drop the car off, after being 40 minutes late to pick me up, then welching on his promise to drop me off until his regional manager called him, Mike had the nerve (poor business sense?) to try and tack on a charge for an extra hour because I was 5 minutes late in bringing the car back!
This is honestly the first time I have left a negative review on Unilocal– usually I just use this site to give some small businesses a pat on the back when they do a good job. But for this place I felt compelled. Avoid this Enterprise at all costs, and go with Hertz if you need a rental in Leesburg.

I have been using the location for my business travel for many years! Thier customer service has been consistently 5 stars over the years and I wouldn’t use any other car rental here locally.