Bush Veterinary Neurology Service

Dr. Jarboe was great! I brought my cat Spunky to them a couple of weeks ago because he had at least two seizures and was in an altered state afterwards. The emergency clinic downstairs thought it would be a good idea for Bush to take a look at him because they thought it was neurological. Turned out he probably had lymphoma, based on the MRI. Dr. Jarboe had good bedside manner and gave me the facts and was real about the situation, not giving me false hope, but also being compassionate. It was one of the hardest things I’ve had to do, but we decided based on the situation, that it would be best to let him go under anesthesia. They let me see him and take my time saying goodbye. They also sent me a sympathy card. If you unfortunately are put in the situation that you have to take your pet to the neurologist, I highly recommend Bush.

Dr. Brewer is the finest and highly competent — we are grateful to know and really trust what is going on with our dog. The location and facility is beautiful and super clean. The financial office happily processed our pet insurance prior to the procedure so that we did not have to pay for the whole thing first and then get reimbursed thousands of dollars a month or two later. We paid the deductible and the insurance covered the rest. It was so nice to work with this institution and the staff. Our dog was in EXCELLENT hands and did very well with his MRI procedure. Everything was top notch. Wonderful all the way around!!!

I have been to Bush Veterinary 2 times, one with my collie and the other with my Jindo mix. The first time I went to see Dr. Barker after my collie was diagnosed with vestibular disease and was not getting better. Dr Barker was fantastic. She totally got Sachi. It was great.
The next time was not good. My Jindo mix, Lu, was seen by Dr. Jarboe as an emergency patient. Unfortunately, I lost Lu that day. Dr Jarboe and the entire BVNS staff was wonderful. I was a mess. Lu was my doggie soulmate. They took care of everything for me and were so kind.
Hopefully, I won’t have to return to BVNS, but if I do, I know my dogs will get the very best care.

When your pet is truly a part of your family you want the very best, and BVNS is it when it comes to your pet’s health care. Dr. Cuff exceeded our expectations when it came to quality of care, time spent actually listening and then he made certain we had options to choose from. He did not push the most invasive, but rather a conservative approach. Can’t say enough about the care you receive when you enter their doors.

Nearly 5yrs ago, I was a single lady (thanks, Bey) living alone, in search of love. I found it in the form of a 2lb dachshund puppy named Huckleberry. Huck immediately became one of my best friends — and certainly the one most likely to lick my face. Eventually we expanded our pack to include my husband, then Huck’s half sister, and finally his human sister. But at the beginning, it was me and Huck and we never forgot that.
Then one day, Huck did something. Probably something stupid. He still won’t tell me. What he did tell me, without making a single sound of complaint, was that he was broken. His back legs were completely paralyzed and he could not even sit up or wag his tail. I dropped the human baby off at daycare and rushed my poor hound to Caring Hands, who dropped everything to get us into Bush. Bush, in turn, was helping Huckleberry within 2hrs of his injury.
I admit it: I have a ridiculous amount of love for this silly, sweet hound and I was in tears waiting for the assessment. I was terrified he was going to have to be put down, or we’d be moving into the poor house. The Bush staff was amazing. (I think they get more than a few crying clients, canine and human.) They made sure I had everything I needed, placed Huck and me in a nice room, explained the process, etc. They treated Huck with respect and affection; he trusted them almost immediately. We arrived at 9:15am. He had had a physical exam and was getting his MRI by noon. He was in surgery by 2pm. He was home about 52hrs after arriving.
We worked with Dr Brewer and one of his interns. They were fabulous. They were up front about the cost and, yeah, it hurt. (They didn’t exactly present any ‘cost effective’ alternatives, nor did we ask.) If you’re at Bush, you’re going to have to make some difficult financial decisions, absolutely. But by being up front and conservative in their estimates, Bush does right by their clients. YMMV, but in every single instance, our cost ended up being either the lowest of what we were quoted, or below. There were no unpleasant surprises.
[Okay, having to hoist your dog up while he pees for a week was an unpleasant surprise.]
The price and experience was very comprehensive. We were sent home with a literal five pages of instructions and a half dozen prescriptions. The staff — including Brewer himself — were available for post-​op questions. (And I had a lot of them.) The follow up appointments were very helpful. I called them 3mo after his surgery to ask about something and they remembered Huck, had a vet on the phone within 45s.
I hope to never go back to Bush, but I’m so glad I had them 15mn away when I needed them. Huckleberry has had a great recovery and we are so incredibly happy that he is a happy, mobile, mischievous member of our family today.

I go to the Springfield location, but it’s all the same group. My dog’s neurologist is Dr. Deena Tiches, and she is wonderful! My dog has well-​controlled epilepsy and I am very confident that he is getting the best care with Dr. Tiches. The BVN group is excellent overall — you can always reach someone and they return calls quickly. If your regular vet is away, an on-​call vet will respond. Dr. Tiches is also mindful that the various tests add up and works with me to spread things out over time so it’s not a huge bill for every re-​check. I would definitely recommend her and the BVN group for anyone who needs a neuro specialist for their dog.

My dog Rosie had cluster seizures one night last week. We had a MRI performed to see what caused the seizures. Unfortunately Rosie has a brain tumor, however she is doing well. This place is AMAZING!!! I am one hard critic due to me being an LVT in the Veterinary Field. The doctors and techs really took great care of Rosie when she was there. They are true masters of their craft and i would reccomend anyone, friends or clients to bring their pet here if needed. They were direct but compassionate. Presented us with all of the options and allowed us to make the best decision for us and rosie without making us feel like bad pet parents for making a certain decision.
Dr. Jarboe was Rosie’s doctor and she is an amazing woman. A awesome surgeon, with a down to earth, it’s is what it is but there’s alway hope kind of personality. I felt totally at ease with her and her staff. They never rushed me and got Rosie in for an MRI pretty quickly.
Sam was a great assistant that throughly went over all treatment plans for Rosie and she was über personable. She was easy to talk to and answered all of our questions. She was friendly and down to earth. Had a great personality.
Amy LVT was great as well. Knew Rosie well and went over the discharge paperwork and all medications throughly. She wasn’t intimidated by me being a fellow LVT as well. She was nice and personable.
That whole department has a compassionate, professional team that goes over and beyond great customer service. They keep you informed of a wait due to the doctor seeing other patients. If you’re at a specialist, then there is going to be a wait. They profusely apologized about us being patient with them and i profusely said no worries, I’m not in any hurry. Minus the awesome customer service they provide, they truly cared for us and rosie.
My pup Rosie has a terminal condition but they made me feel hopeful. BVNS took care of my dog as if it was one of their own. Rosie wasn’t nervous there and she actually «nested». She only does that when she is at home or somewhere she feels at home. She balls her blankets in a nest, turns around and around and plops down on the nest. She’s a loving dog and they all loved her there. In the chaos, i could sleep because i knew she was in great hands. I will forever be an advocate for this department. Thank you so much.

Top notch surgeons and staff provided an above excellent level of service for our 5 year old French bulldog. The entire facility is state of the art and all staff members were so caring. Our dog
came in with debilitating pain and was admitted to an emergency MRI and surgery a few hours later. Dr. Cuff, Dr. Brewer and the staff did a superb job, following up throughout her recovery and making themselves available to answer all our questions. Our pooch is now pain free and we are so thankful for the great job and service at the Bush center. I highly recommend them for any spinal issues your dog or cat may have.

It’s never a good thing to have to review a Veterinary neurologist, but if you have to go to one then this is the place to go. Dr. Bush and his team are amazing and I wouldn’t trust my little bully, Lily, to anyone else. The offices are beautiful and have all of the top of the line equipment. Everyone on the team is compassionate and caring and very understanding of the level of stress being there has on your pet and you as the owner.