Jack In The Box

Good Lord! This place needs to close. DIRTIEST Jack n The Box I’ve ever seen. Employees on their cell phone while cleaning the filthy, fly-​infested dining area, while the Manager cleaned the bathroom (while chatting it up with an off-​duty employee). Pass this place by and hit In n Out a mule up the freeway.

If there was a zero that’s what I would put. We stopped by to use the bathroom on our road trip (it was 6am) the dining room was disgusting. The bathrooms had hair in the sink, toilet paper was everywhere, nothing was stocked. We went to the front to order coffee. The woman at the registered looked at us, left to do something else, continued working on other things. Even the other employees just stared at us. Didn’t ask for help. The didn’t even take the time to notice us. We just stood there then left. The woman wasn’t even a foot away from us! And she still didn’t help.

Wow this place is filthy dirty full of flies. I have never seen a jack-​in-​the-​box this bad. I told the family, let’s find somewhere else to eat. Corporate needs to come take care of this place. Health Department needs to shut this place down. Unbelievable.

Disgusting. Dirty. Trash. Sticky spills in front of the door. Flies. Shitty service. Bad food. Squirts…

Place is disgusting, flies are literally everywhere. We walked in and waited at a empty front counter for 5 minutes for someone to help and we left, I’m surprised I lasted that long due to the unsanitary conditions of that place. Enter and eat at our own risk.

Flies everywhere and slow service! Seriously disgusting eating with flies swarming everywhere. You want flies with that?

Flies EVERYWHERE… landing on the fries sitting out. :| 40 minutes for an iced coffee. It’s one of the only pit stops so it gets busy, I understand that. But 40 minutes, people. The cashier, JESUS (skeletor looking dude with the glasses), was a piece of something that comes out of your butt. He left the register unintended for 30 minutes, and took 10 minutes to pour the damn coffee (because it’s already premade…-_-) without an apology or anything. I asked the manager, who is full on retard, if anyone was gonna attend to the register and he just put his hands up in the air saying how busy he is at the drive thru. I am not exaggerating, nobody checked up on the register. I probably could have robbed the place and it would’ve gone unnoticed. To the manager — if you ever question why you’re 50+ years old working at a fast food restaurant to provide for yourself, now you know why thanks to all these horrible reviews this location has. I have no idea who put you in charge, but it it safe to say they are even more retarded than you.
Thanks for the mediocre cup of syrup that you falsely advertise as iced coffee. Do not go here if you’re on a timely schedule.

We stopped at this randomly selected Jack In the Box to take a break when driving on the 5. It seems every other driver had also selected the same location as we found it to be completely packed at 9 am with a long serpentine queue at the counter. We debated if we should move on to some other restaurant but all of us were too lazy to drive again so we decided to stick it out here.
After almost 10 minutes of waiting we reached the counter and it became evident why the line was moving so slow, the cashier did not know how to use the POS and he had to get someone else to help him with every entry. After a lot of struggle we managed to get our orders in. I got a small Sriracha Burger combo ($ 5.99) which comes with fries and a drink took my token with the allocated number and then waited for the food to be delivered to our table.
After about 15 minutes some people in our party got their food but others like me had to keep waiting. At the 30 minute mark I and the other unlucky ones who had still not got their food walked over to the counter to enquire. Here’s where things do downhill. We were rudely asked for our tokens and receipts by the obnoxious female behind the counter. She proceeded to check something and then shouted at us for not being visible in the restaurant when the food was being delivered. Next she proceeded to pick up food baskets that were sitting on the shelf and throw them on the counter for us to pick up. At any other place they would have been apologetic, willing to remake the food or comp something for delays but here we were shouted at for not being visible in the restaurant. Pathetic.
I’ll let you imagine how a burger and fries that have been sitting for 30 minutes would taste. In case you need help, they were a cold soggy mess fit for the trash can which is where a majority of them ended up.
I can understand untrained staff, long delays, badly prepared food but to have food thrown in front on me after being shouted at is just unacceptable. Find another place would be my advise to anyone who plans to visit or stop here.

Nothing «fast» about this location. Food is normal jack in the box quality, but with only 2 cars in front of me it took 15 minutes to get my drive thru food.

Horrible location!!! Bathrooms are disgustingly filthy. Worse than any other public bathroom you could possibly imagine. I clearly ordered 4 of the same combo number #28, yet the order was still rung up incorrectly as #24… they dont even sound the same — she had to erase the entire order and start over again. Waited 20 minutes for 4 sausage grande sriracha burritos — 20 minutes! We saw 4 customers that came after us get their orders first. When we finally got our order, all of the fries were cold, and even though our burritos were hot, there was NO sriracha sauce in any of them. What a gip!!! Will never make the mistake of pulling off on Grapevine Road for this location ever again!

Cashier was so nice! Made us fresh coffee for our long drive :) very clean dining room too.

The restroom was disgusting. There were matted hair in the sink, the trash cans were overflowing, and the stalls were filthy.
The line was long and after 20 mins of waiting for my order, I finally had to ask them why it was taking so long for 2 tacos. The lady checked for my order, said, «omg» and bagged it immediately. She then offered a complimentary drink or dessert to make up for it. That appeased me.
Still wouldn’t recommend the place tho.

Filthy… The whole place was covered with litter, restrooms were disgusting. No napkins. Avoid this one like the plague or you might catch it here.

This jack in the box has horrible customer service the soda machine is broken and only has caned soda for sprite and diet coke. Doesn’t let you know in advance had to spend 30 mins in line for the order and messed it up at the same time. If your in a hurry don’t go to this one

Management needs to get their shit together. Line was too long, which means ineffective work flow. Restroom was the most disgusting restroom I’ve ever been to — and trust me, I’ve been camping a number of time and I’d rather do that any day than use this restroom ever again. There were blood on the floor, I had to tip toe my way to the stall. To make it worst, there were flies and overflowing trash cans both inside the stalls and near the sinks. NEVER AGAIN.

Cashier was friendly and gave my mom the senior discount. Very busy coming off the grapevine.