Systems Plus Computers Inc

I’ve dropped off my computer here two times for diagnosis and repair
Cons
— haven’t been able to actually talk to the technician working on my laptop, keep on talking to a service rep who doesn’t know the issue and cannot give me specific information
— I’ve been told that two separate times that I would get a call back but did not receive one
Pros
+ sales staff seems knowledgable and helpful
Conclusion– repair service could be improved by having technicians directly engage and explain issues to customer. Follow up is not consistent

Expensive and incompetent technicians. Please don’t waste your time or money. They literally only plugged in a cable to find my external drive to find there was no power (which I already explained) and then charged me $ 90 to give it back and suggest another company. Worthless.

I left my iMac power cord at home this morning and have a huge day of work ahead of me that I couldn’t take the time to drive home and back.
I did a search to find where I could possibly get one in the upper valley and discovered System Plus Computers. I called them up and asked if they had any available. They did! (This was very exciting as apparently you can’t get them at any of the other stores in the area)
I drove over there, was helped and had a cord in less then 5 minutes. I will now be doing all my computer upgrades etc with this company. They were friendly and quick! A+++

I bought a laptop from this company last year. I was very impressed with their knowledge and helpfulness as I was selecting my laptop. However, their professionalism completely vanished once I received my new laptop. On its first use, my laptop crashed, and over the next week, I was experiencing daily occurrences of the machine shutting off without warning (subsequently losing all of my work). I contacted Lenovo directly several times within that first week with limited success. Therefore, I contacted Systems Plus to let them know what was happening. Often times, nobody was available to pick up the phone during their business hours, and when I did reach someone, she was very unhelpful. She simply said that the owner was out of town and that nobody was available to help me in his absence. After pressing her more, she said that she would get back to me later that week, which she never did. When the owner finally returned, I can’t say that he was very helpful. Ultimately, I went through the Lenovo channels and had SystemsPlus ship the laptop back to Lenovo, hoping that they would take some ownership of the problem. When it was returned to Systems Plus (without repair), I was very frustrated. Obviously the problem had not been resolved, and within a few days, I was experiencing the same issue. The Systems Plus associate who handed me back my laptop said that there was nothing wrong with it, and I shouldn’t have any other issues. Also, when I asked for my power cord, he insisted that they never received the power cord with the laptop, even when I knew I had included it in the box. The associate even went back to check and maintained that there was no accompanying power card. So, I asked him to keep the box in which it was shipped, and low and behold, the power cord was right inside. He didn’t even seem apologetic about that. Also, the owner offered to help me transfer my files to the laptop (since I had already done this once but lost all of my files when I sent it back to Lenovo), but when I mentioned that to the associate, he just told me that it was very easy and I should just do it myself. Great, thanks.
When my laptop continued to have problems, nobody at SystemsPlus seemed to care, and they told me that there wasn’t anything that they could do for me. The most frustrating thing is that in turn, Lenovo wasn’t very helpful to me because I purchased the laptop through a third party (SystemsPlus) rather than directly through them. Indeed, they told me that they were limited in what they could do for my laptop because I hadn’t bought the laptop directly from them. I would think the advantage to buying it from a store is that they stand behind their goods and help to resolve any issues, but this is not the case with Systems Plus. After hours of phone calls to Lenovo over 10 months and shipping my laptop back to them three different times, Lenovo was finally able to replace my lemon laptop. However, I haven’t been able to use it for work until now (new laptop) because it kept on getting wiped clean every time I sent it back. Systems Plus was absolutely no help whatsoever. Since I bought the laptop through Systems Plus, I think they could have taken a more active role in resolving the issue. However, they just passed the buck and were unhelpful. I would never do business with this company again.

These guys rock!
I am in town visiting an elderly, ill relative, a long-​time Lebanon resident who never bothered to have Wi-​Fi installed at her house.
While caring for my aunt, I’ve been trying to keep up with my work, which involves printing and emailing documents, which I’ve tried to do by tapping into public Wi-​Fi at various locations.
This morning I ran into a problem, was under a deadline, and was emotionally overwrought because my aunt is dying.
Emmett Frank took pity on me, helped me print two important documents, was extremely kind throughout the process, and then refused to charge me for the printing/​copying services (that, I believe, is not the usual service this business provides).
If you are fortunate enough to live in/​near Lebanon, please patronize this business, whose primary function is something other than rescuing damsels in distress. They are good people here.

Our lab has bought several laptops from Systems Plus and they are great!
Recently I also have a pleasant experience there as a consumer.

My Macbook Pro hard drive started to fail and I was referred to Systems Plus by AppleCare customer service. Within the week, they had ordered in the new drive and replaced it. For a small fee (AppleCare does not cover), they were able to save my data by doing a transfer from the old drive to the newly installed one. I am very pleased with their friendly staff, as well as the prompt and quality service. I would return here for service or for Apple tech and accessories. Great little shop!