Driver Services Center

Single clerk servicing the walk-​ins each of the 6 times I’ve been here. Horrible process and customer service. Hands down the worst DMV I’ve ever been.
Clerk is subjective to policies
Clerk is robotic no practical reasoning
Staff genuinely unfriendly
No escalation to supervisor, no recourse for bad /​incorrect service
Wait time is excessive
Very disorganized, could be automated but not.
This county has a real issue/​bottleneck and the residents are suffering while treated as puppets

I’ve been to a lot of DMVs in the greater Nashville area, and this is hands down the worst. I know going to the DMV is not a fun thing in life, but it shouldn’t be this painful. I’ve been here 3 different times now, and it’s always been terrible service. I can’t even explain how poorly we were treated every single time. We have decided it’s worth the drive to Murfreesboro, where every time we have been in and out of that location in 15 minutes and have been treated professionally.

Utterly CRAP service. Tiny office. Poor POOR customer service skills/​management. Save yourself 2.5 hours and go to the DMV in Murfreesboro. My wife and I were in and out of the Boro’s DMV in less than 15 minutes on the SAME DAY that Lebanon said it could be up to 3 hours wait. This is not the first time we’ve been treated poorly here either. Save your time and patience. Take the drive to Murfreesboro. You won’t be sorry.

So, I needed to get a TN driver’s license. I just moved to Nashville, in the city, and I asked a neighbor where the nearest driver’s services center was and he referred me to the one in East Nashville on Hart Lane. I though, hmm, Monday morning should be a good time to get this task done. Wrong! The crowd looked like the bar scene from Star Wars and the wait, just to get a number, was easily an hour. One hapless «customer» told me he got there before it opened and still waited three hours. And people say the DMV in CA is bad! Well, I spoke with someone later that day and he suggested that I take a nice drive east on the 40 to Lebanon’s center. So, Tuesday morning I headed to Lebanon. I walked up to the counter and a nice man told me I had all that I needed and, after a 15 minute wait, a cheerful rep handled my eye test and application quickly and I paid my $ 16 and was on my way. I know that a 5-​star rating may seem excessive for a DMV office, but, considering the alternatives and the Soviet-​esque grimness of the Hart Lane facility, it’s certainly well earned!