Pulaski Bank Home Lending

This is the second review I’ve written for Pulaski Bank and Loan Officer Jeff Koontz. The first concerned my refinancing of my California home. As my first review states, this was a fantastic experience and Jeff was a prime reason it went so well. So, naturally I sought Jeff out when I retired and relocated with my wife to Texas. My purchase was contingent on the sale of my California home, which initially went well, and then succumbed to a comedy of errors (obviously, none related to Pulaski Bank or Jeff’s work). Jeff was, again, incredibly supportive throughout the process and eventually we closed both deals in the same week. I recommend this only if you have nerves of steel and you work with Jeff Koontz! Jeff was more like a good friend than your typical loan officer. Sometimes you encounter people in life who take their responsibilities seriously in terms of service to the customer. These people are most concerned with the quality of the process and successful outcome for their clients. Jeff is such an individual. He is incredibly responsive, and he would get back to me immediately in the evenings, weekends and holidays, even if the issue was not so critical. He would occasionally send a message of congratulations for small victories or a word of encouragement as my California buyers faltered and recovered. All of these little touches combine for a great transaction, which is important as you will remember these details the rest of your life. As an incredibly emotionally invested process, you need as much support and positive advice and encouragement as you can get. Add this to a very competitive rate, and a solid institution that doesn’t play games or offer more than they deliver, and you have the very best situation you can find for the most important financial transactions of your life. Thanks for everything, Jeff. You have my highest regard and endorsement for anyone seeking a business partner to buy or refinance a home. I can only add that I know whereof I speak, as I have had negative experiences with a fly-​by-​night, unscrupulous lender. Pulaski Bank and Jeff Koontz are the winning combination, with great rates, a solid institution that lives up to their promises, and Jeff Koontz, who has a special calling to be of service to others. Thanks, Jeff, for another fantastic outcome! Melissa and I are enjoying our new home immensely, and my retirement dreams have come true.

Lenders range widely in terms of competence, ethics, experience, customer service, and delivered value. Pulaski Bank and loan officer Jeff Koontz excel in these areas. This is a long established and trusted lender with a justifiably pristine reputation. I just closed on my refi, and Jeff Koontz made it an extremely positive experience. In fact, he was superb. When I was shopping around, Jeff was responsive, attentive, creative and interested in our financial goals. Other lenders couldn’t or wouldn’t compete with Jeff’s rates, customer service, flexibility and insight. Throughout the entire process, Jeff’s performance remained superb. He answered inquiries quickly and reliably, and was exceptional in comprehending our concerns and providing attractive solutions with absolute clarity, in writing. His approach to customer service is simply outstanding. Frankly, I can’t think of a way he could have done more for us or improved on what is normally a very challenging process. Jeff has my highest recommendation, and I will consult with him first on future purchases. I know from personal experience that there is a lot of variability in lender quality. I would advise you to consider Pulaski Bank Home Lending, and hope you get to work with Jeff. By the way, I’ve reduced my mortgage payment by more than $ 700 per month. Thanks, Jeff!

I have closed two mortgages with Pulaski in 2010 and 2011 and they WERE great. WERE… as in past tense. I recommended them to my dad for a re-​fi late last year and heard negative reviews about them not getting things done on time and being unresponsive. I have been looking at new properties myself and have tried to contact numerous people with Pulaski regarding a new mortgage. They have been completely unresponsive to email and phone calls. Completely ignoring your repeat customers is no way to do business. Avoid these guys!

I financed my home purchase and then re-​financed twice with Pulaski Bank. Their rate are as low as most other mortgage brokers and their fees are also inline with other lenders. Our most recent re-​finance was with Pat Busick. She was very friendly, efficient and easy to get a hold of when ever we had questions. She didn’t mind running several scenarios on our re-​finance and when we had questions took the time to explain everything. You should always shop around when getting a mortgage or re-​financing, but Pulaski Bank should be on your list of mortgage lenders to check with.