Pioneer Appliance

I recently bought a used washer from Pioneer appliance they told me they had this real good one and I would get a lot of great use out of it. the price sounded good they told me everything I wanted to hear i got it home hooked it up decided to do a load of laundry. Put my clothes in went to sort my others to put them in. Meanwhile my laundry room, dining room, and part of living room were flooding. Washer didnt shut off like its suppose to when reaching the correct water level. Spent three hours that night with three people cleaning THAT MESS. The next day brought it back he blamed me cause a interior hose in the top panel was disconnected somehow that was my fault he fixed it I took it home and it worked good for a week. So at that point we had it for two weeks then it starts making a loud grinding noise. I took it back they said i will look at it and call you back in a couple of hours he never did. The next day I called them back. He blamed me for overloading it. I had two shirts 2 pants and two pillowcases in it on a low setting he said it stripped the gears out on it that washers were only designed to be run on extra large setting. Hmmm then why does a washer have more than one setting? At this time i was done with them and how i was treated as a customer. So i asked for a refund and he refused putting all the blame on me once again. All i can say is I was sold a bad appliance! They did not even want it back i would never do business or recommend anyone else do business with Pioneer !

I did not have good service luck with this place. Couldn’t fix my issue and they still charged me. Waste of money.

Bought a dryer that stopped heating so I call them at 9am and they fixed it by 10 am Thankyou for the great service!

Updating as I had more service work done with Pioneer. My dryer burned out, and I needed a repair or replacement. Pioneer came out and took a look. Ended up buying a new gently used model that is also an upgrade. I had them select the best most reliable machine for me and am quite pleased. Will use them again the next time something breaks either for the repair (they repaired my washer) or if I need a new gently used appliance. Oh and the fridge I bought? Still working great! Thank you Pioneer!

If you have a newer ‘smart’ appliance call the manufacture for service. Similar to taking your car to a dealer — as a rule I avoid it but sometimes they’re the only ones that can fix it correctly.
I have a GE Profile refrigerator and these guys don’t have the tools to troubleshoot it correctly. They won’t tell you that but they should. Rather they just start stabbing in the dark and replacing parts — wasting your time and money. So they came out the first time and replaced the main control board. When it stopped working again they came out and told me it was some other random part to which I asked about the first repair being needed (since it clearly didn’t fix anything). The service guy said he’d check back with the owner and I never heard from them again. I replaced that second part myself — no success — so I’m sure they would have come out a third time and happily charged me to replace some other random part.
Had a repair guy come out to my rental property in CA and he told me he won’t touch newer GE fridges, that he’d be wasting my time and money and his time as well. And he’s got the novel policy that if he replaces a part that doesn’t fix the problem he eats the cost. Nice and honest! He said call GE — they plug into the fridge with their proprietary software that tells them exactly what’s wrong. So I did, called GE — he plugged in, told him one of the thermocouples was reading 133 degrees, he replaced it and was on his way.
Pioneer may be able to repair older appliances just fine but they should be honest and upfront about working on new appliances which they don’t have the right tools to troubleshoot and fix. This alone will keep me from ever calling them again.

My landlord requested this company pick up the washer/​dryer set between 9a-​10a on a weekday morning. By 9:10 I had yet to hear from the company so I called and asked if we were still on for the pickup. I was told the gentleman was leaving the shop right then, from Leander to Pflugerville. At 10:10a, still no word so I call back. I’m then told that he maybe stuck in traffic and she’s not sure where he is but she will call him. It’s now 10:30a and he’s still not here to simply pickup a washer/​dryer set. I’d look for a more prompt and reliable company. Apparently their time is more valuable than anybody else’s.

The motor on my washing machine burned out, so I went to the folks at Pioneer Appliance for help. They gave me good info on how to diagnose the problem and then sold me a used motor that works perfectly. They were all super friendly and helpful, and I got to save a bunch of money compared to buying a new motor or washer. I’ll definitely go back in the future if I have any other appliance troubles.

This is a great family owned business. If you’re looking for appliance parts, service or a gently used appliances look no further than Pioneer in Leander. Knowledgable owners and great support staff.

Rip off!!! Horrible customer service and all around flaky… Sent home w fridge worked a whole day and broke again. Took it back and all of a sudden it was sumthing else not fixable! Spent 95 $ and still have nothing to show for it! Don’t go here!!!

«Good olé day’s» service with these folks!
I had a 3ft. mini fridge that wasn’t cooling due to a tiny defective part and everyone else said «throw away» since Fridgedaire didn’t provide replacement parts. I took it to Pioneer and «Ann» wouldn’t give up! She cross referenced other manufacturers and found the part, ordered it, and they fixed it! It’s been purrin’ like a babe and I’ll for sure be a «return customer!»

they got us out of a jam when our old washer flooded our kitchen. Great prices, great service, gave great tips to prevent future issues. When we had a small noise with our new from their showroom set, they came by and fixed it the same day.
we are saving for a new fridge now and se already know where we’re going to get it.