Kastle Keeper House Cleaning

I hired Vicki to clean my house. I wish I had checked Unilocal first. She came to my house on a Friday to give me an estimate and look at my house. I had told her over the phone the size of my house (4 bed/​3bath) and that I have 5 kids and 4 pets. She arrived on Monday afternoon to do the actual cleaning and complained about the size of my house and all the dust & dog hair the entire time she «cleaned». She dusted and mopped around things — didn’t move anything. She kept telling me «I can’t stay here cleaning all night.» She opened her vacuum so I could see all the stuff in the bag as proof of how dirty my house was. I’m not sure she realized that if my house was spotless, I wouldn’t have called her! I paid way too much money for very little work and too much complaining.

We made the big mistake of hiring Vicky and not checking Unilocal reviews before. She cleaned for us for a couple of months before we decided not to continue using her services. After every time she cleaned (every other week), she would try and say we needed her to come in every week because our house was filthy. We are clean people. When I have friends over and think the house isn’t «clean,» I mean there may be a dish in the sink, some papers on a table, and the beds may not be made… but it’s far from filthy! She said she wouldn’t make beds because she has found sex toys (ew?!) in other people’s beds. Then, she said she wouldn’t clean our mirrors because they were too high. She needed the house to be at 66 degrees to clean. She complained about the dog hair (we have one dog… and we sweep his hair up often!). She said she almost refused to clean our sixteen year old son’s bedroom because it was so filthy — he only had a few clothes and socks on the floor and hadn’t made his bed.
The worst, however, was that after we told her we wouldn’t need her services, she refused to come to our house to return our housekey, saying it was too far away. We live right by Stiles Middle School and she said she lives near the Leander HEB… so we are talking *maybe* an 8-​minute drive if traffic is crazy. She said she would mail it. It’s been over 4 months and we still do not have our house key.

Same as the rest. Rude person — talks more about what she doesn’t do. Poor attention to detail. She has a nice vacuum, I’ll give her that. Other than that, she’s terrible. She made my wife feel really uncomfortable being in our house. I don’t know who I’m going to hire yet, but I know it’ll be better.
Also — her 3 weeks in a row cleaning thing costs something like $ 300. She says to do it «once every 6 months or so» however 2 months later, suddenly we need it again. She’s disrespectful and entitled.

Do not, I repeat, DO NOT hire this woman. I am sick over the amount of money I paid her to do practically nothing. I agree with everything in the 12÷23÷14 review written by Angela. For $ 90, she spent 1 hour and 35 minutes cleaning. She is about 5 feet tall and doesn’t cleaning anything taller than her. I can write my name in the dust on my book case shelves. She doesn’t clean bathroom mirrors. She doesn’t scrub tubs or showers. Her method of cleaning showers is to take little plastic container she carries and splash water on the shower walls. She NEVER bends over. She asked me to pick up a throw rug cause she doesn’t bend over. Outsides of toilets aren’t cleaned. She doesn’t clean microwaves, stove hoods, the front ur top of refrigerators f… the list goes on and on. I watched her dust with some sort of feather duster which she doesn’t ever shake out. Of the three, 4-​sided lamp shades in my great room, she swept this duster down one side of one shade. She moves nothing when dusting and vacuuming and mopping. She complains about how much «stuff» her $ 2,000 vacuum picks up. I vacuum every 3– 4 days. I remove my cat’s sand box from my laundry room to the garage before she arrives. After she left, I walked barefoot into the laundry room, and stepped on lots of cat litter. She brags about how she mops her way out the front door. Here is what she calls mopping; she «mopped» the 2 ½ bathrooms, kitchen, dining area, laundry room and two hallways without ever rinsing the mop. Please, please, take this serious. Do not hire her I would give no stars, but Unilocal would not allow. I am filing a complaint with the Better Busness Bureau. I was out of town the first time she cleaned and asked my husband how she did. He said okay. When I returned home and watched her clean, I was appalled. When I questioned him, he said he didn’t want to ruin my trip so didn’t tell me that he thought she was terrible. My house is 8 months old and clean and is 2200 square feet. She was hired to clean the master bedroom, 2 ½ baths, kitchen dining area, and great room. Three bedrooms are closed off and not part of what she was hired to clean. I am so upset while writing this because I didn’t confront her!

I can not recommend this cleaning service to anyone. Save your time and money and seek cleaning help else where. She arrived the day before to give an estimate. She had to have said «wow» about 45 times repeatedly saying that my house was too big. I asked her of we needed to go else where since it seemed she was already complaining before the work was even started. Against my better judgement my wife let her come the next day to clean… It lasted maybe an hour before my wife kicked her out of our house and over paid for the one hour of work. All she did was inform us what she would not be doing, and did so in a very rude manner. Her attitude is too much to deal with. You feel as if she is your customer or something.

I really wish that I had Unilocaled Vicki and her «cleaning service». She told me my house was disgusting and we were slobs, which is far from the truth. As others have stated, she is very insulting, goes on and on about how great she is. The entire time she acted like she was doing me a favor by cleaning my house & called me by the wrong name repeatedly — even after I corrected her several times. She arrived at 1:00pm and left at 3:20pm — less than three hours to clean a 2400 sq. ft. home (4bdr/2.5 bath). It was the worst cleaning I’ve ever had; she has extremely poor attention to detail. She complained that it was too hot in my house (actual temp was 66*), I had too many things to dust, my shower was disgusting, she said the dog hair was so bad that she wouldn’t use her mop. She said that she was going to use Windex on my antique wood furniture. When I told her that she would not do that and furnished Murphy’s Wood Soap for her, she was irritated and did not dust, polish, or clean any of my wood.
I wish I could upload pictures of her idea of clean. She didn’t clean the base or the outside of any of the toilets. When she dusted, she only dusted around things; she never dusted under anything. She mopped around things (like the dog bowls), didn’t mop under chairs or the kitchen table. She cleaned the sinks but not the faucets. She put my bathroom rugs, trash can and plunger on the chair in my master bedroom. She only cleaned halfway up the mirrors in my bathrooms because «she doesn’t ‘do’ step stools», and she has quite a long list of things she will not do. She went into my master bedroom closet after I specifically told her not to. She put wet things from my shower & bathtub in my closet on top of Christmas presents. She put a shop vac on my cloth furniture, put laundry hampers & bags on top of my pool table and put metal TV trays on my leather couch. She told me that she left her vacuum bag open, so I can see how filthy we are. She left my mop bucket (she wouldn’t her use her bucket because we are so filthy) filled with dirty water on my front porch. When I came home, my house didn’t smell clean at all (quite the opposite). I honestly do not believe she used any cleaning products whatsoever. After she told me how much she loved dogs, she was upset when I didn’t send them to the kennel or leave them outside in the rain & cold while she cleaned. She was rude to and insulted my teenage boys. When I confronted her about the poor work, she told me I was ungrateful and she «spent 2.5 hours on her hands and knees cleaning our disgusting house». She said that she has never had a complaint in her 27 years of cleaning houses, which I find completely unbelievable. She said she took pictures of my dirty house that she would publish and use in court to prove I’m a slob. Seriously, this lady is not all there.
I am devastated. This was part of my Christmas gift from my husband, and now we have to spend Christmas Eve re-​cleaning before our company arrives. I am so upset; I will be making formal complaints with the Better Business Bureau.

Vicky came to our rescue at the last minute in preparation for the unannounced company over Labor Day weekend. She did an outstanding job and saved the day. Positive and friendly. Thanks!

Vicki came and gave me a price to clean after my kids moved .She wanted $ 205. I had to listen to what slobs her customers are etc. Then on the day she worked she demanded more money and said my kids were the worst she had ever seen and rest assured, she is full of it. I refused to pay her more and she did not do the work. I wish I could upload pictures of what she thinks cleaning a stove and refrigerator looks like. She told me she scheduled 1.5 hours for her and her son to work. That is $ 70 an hour each!!! Maybe take off $ 10 for cleaning products… no gas, she lived 5 doors away. She is so rude and insullting, I have no idea why people use her more than once. I am seriously considering small claims court to recoup the money for the 2 hours I spent cleaning up after her.

Look elsewhere for a cleaning service.
Vicki started off by listing the things she would NOT do, such as making beds or picking up anything on a tabletop to dust underneath it, then she complained that the house was too big, that there were too many «things» to dust around, that the temperature was too hot in the house and just gabbed nonstop for the five hours she was in the house. She even stopped for an hour to eat her lunch at the kitchen table, babbling nonstop the entire time!
This woman’s personality and her «cleaning» leave much to be desired.
We cannot recommend this service to anyone.