EBR Performance

Really nice people. All of them. But, communication is non existent. And slow. Any contact about our bike was from our end. Even had to go to shop a couple times.
Nice and soft spoken. Gotta get better customer service.

This is a VERY young and inexperienced shop. Bad customer service by inexperienced individuals. I haven’t heard back in 3 weeks about a service I paid for but never fully received. I keep hearing that we will call you, but I end up having to call. I was told today that «I’m not the only one they’re having issues with» by the young lady in the shop. There’s other options around and I strongly recommend exercising them.

I brought two items there to be repaired. a KLR650 needing some electrical work for lights and relays and a honda fourwheeler with trouble starting. It took a very long time to handle the klr which was a simple fix for any mechanic. when i got it back the price was much higher than we had talked about. They showed me the parts the they ordered and installed and they were the wrong ones. the problem was not fixed. after several days of negotiating and some «remembering» on their part the price was dropped down however one blinker relay was not working. At this point I just took the bike and fixed it myself.
the fourwheeler took months despite numerous calls and several visits in person to get an answer. I was not in a rush so it didn’t matter that much to me but at the end of it all they claimed i had an exorbitant diagnostic fee of several hundred dollars and that they had to order some parts to diagnose it properly so those were added on top. Then they claimed storage fees for ti being there for so long. At this point i was pretty sure they were not a quality outfit and moved on. My communications with them were unprofessional, and they had no continuity between employees resulting in them dropping the ball over and over. when i voiced my displeasure with the whole miserable experience they were rude and tried to blame it on me. Im familier with motorcycle repair departments since i grew up working in a large dealerships service department in highschool. it was a negative experience from start to finish that cost me lots of time and money and yielded very little that i originally asked for.

I took my Ranger Crew to get some transmission work down. I asked the Service Manager (Brad) if it could be completed in about 3 weeks. He said yes and they we would have a quote the following day. A few days go by and I call back and get the quote. It was right at $ 1000. I said fine lets fix it.
2 weeks go buy and I called to check on it. Brad tells me he hoping the guy can get it broken down this week. I asked in confusion, I though parts were already ordered. NOPE! The only part that was ordered was an air filter. I asked if it was going to be ready by the time I had request and he said no. He called back later and said it I wanted to pay to overnight the parts they could get it down. I laughed and said I will come and pick up the ranger the following day.
I get a call from Josh. Josh is apologetic and says the right things. He agrees to pay for the overnight parts and that he will get it down in the correct time frame. And he will get a new quote sent out. (first quote was a joke i guess)
New quote come back at just under $ 2000. That is a big difference. Anyways with the start of hunting season I was in a bind. So I allow them to fix it.
The work so far has seem fine. But customer service sucks. Brad seems like a young kid, and the entire shop seems more worried about their racing than their customers.
I will not be back.