Team Toyota of Princeton

The customer service at this place is horrible, at the end of our visit there, I was ready to scream.
The only reason I went to this place is because my sister got her car from here last year and figured they would be able to give me some sort of loyalty/​repeating customer discount (although after visiting, I am not quite sure why my sister decided to get her car here and deal with their horrible mannerisms). I went here with my father after going to two other dealerships earlier in the day. Just like at the other dealerships I visit during the day, I explained to the sales person that we are shopping around and have not settled on a specific model yet. All the other dealerships we went to earlier in the day had no problem with this and welcomed our business.
The salespersons (named «Bebo») was extremely rude and suggested that since we are «not ready to buy» the car that day, we come back at another time where it is not as a busy because he was apparently too busy to allow us to test drive the models we wanted. Mind you, there was literally no one else in the dealership. What kind of nonsense is this? You won’t let me test drive the car because I am not ready to buy the car, how do they expect us to decide on a car when they refuse to let us test drive it.
Bebo finally agreed to letting us test drive the car, but suggested that we only drive the car in the parking lot, which was just absurd. After further argument, we were finally able to test drive the car, however, Bebo’s attitude continued. He made unprofessional remarks suggesting that we could not afford the models we wanted to drive test and should just leave because «it wasn’t going to work out.» I could have legit written him a check for the car on the spot if I wanted to buy it, so I guess no one ever taught him to NOT to judge a book by its cover.
The icing on the cake — we asked for the the best quote for the car we were interested is, and he gave us the MSRP price, claiming that the model we wanted is selling at MSRP price and not being discounted anywhere as per corporate policy. We quickly left as this Bebo person clearly has no interest in selling us (or any one else for that matter) any cars. In the parking lot, we looked up the car we wanted on
and it was quoted for about $ 2500 less than the MSRP quote that Bebo gave us.
Advise to manager/​owner of this place — train your staff to be more professional, as you have just lost my business. I will tell everyone I know to avoid this place like the plague.

I bought a 2015 Tundra DC TRD from Fred Beans Toyota in Dec’ 2014, which I must say was the best buy I ever made. The sales manager worked with me because I was so fed up talking with Dayton Toyota and Team Princeton Toyota. Great price (EOM) and quick purchase. Now, that was last year which appears to have been run totally different.
Fast forward to this year, I bought a ’15 RAV4 from Team Toyota. The salesmen appear to have changed, hopefully for the better. The sale of the vehicle was good, and fair. I think I got a «fair» price on the RAV4.
Now, service, oh boy. I’m an auto technician but haven’t worked at Toyota in maybe 10 years. Went in for both rear axle bearings and the low level tech there told me it was my tires, so he rotated them. Drove for 30 seconds after that (tried to believe him at least) and it was still making the growling noise. Asked to see an A-​tech, Rich. He immediately diagnosed it with rear axle bearings. It took 4 days to get parts and fix, they gave me a Camry to drive. They also wasted 2 hours of my time and came up with an explanation of my tires making that growling noise. What a funny time that was — but it got resolved. AND I had to rotate my tires again, because they did not. I learned that their foreman/​senior guys at least know a thing or two.
I just went back there yesterday for a leak showing oil on the bottom of my tranny. They think it was the previous oil change (which was done at Fred Beans). Spoke to another A-​Tech, Chris, who said it was most likely an oil change where they didn’t clean up. Either way, they cleaned it up and gave it back to me a lot faster.
I spoke to Jack (Service Manager) and Jim (another Service Manager) so they could expedite process and assign directly to A-​tech. That was very nice of them. They didn’t charge diagnostic fee either.
Some of their service advisors are not very warm people, just pushers/​corporate drones… Cheer up! The place doesn’t look like a pile of rubble anymore :)
–A

Went to get a deal on a new Toyota RAV4.
Told the agent for religious reasons I can’t accept any sort of interest so I have to stick to 0%
When hearing of this he scoffed, then when he brought a quote with .9% interest I told him again 0% is the only option for me, he then scoffed again asking «What’s the big deal? 0.9% won’t make difference»
This certain employee repeatedly scoffed, smirked, laughed and was extremely rude throughout the whole process. At this point even if they gave me a good deal, I wouldn’t want to give them my business
I’d rather pay full price than to give this company a penny of my money!
Will never try buying something again from them nor will I recommend any family or community member to do so

Really bad service. Told me that I could drive the car on the phone. Made me drive 45 minutes so I can drive the car to see if I could purchase it. Told me I needed a down payment to test drive the car. Why would I put a down payment if I don’t know how the car drives? Waste of time and gas. Lost a sale of a cpo’ed frs and yes I will enjoy my new car that I purchased today.
Thanks a lot.
Do not recommend.
Oh and I am a bit young to buy a car that is true, but tell me over the phone so I don’t waste my time.
Owner of a
2012 535xi
2015×5 fully loaded
Previous cars
2009 328xi coupe
2008 328xi 4 door
2009 ml63 amg
2010 Honda Civic si

I bought my 2004 Sienna new elsewhere, but since moving to the area I have used Team for major service when I’ve needed it. The most important thing is I trust their recommendations. They seem to only recommend what is really needed and charge competitive prices for work. I just had the experience of having another repair shop recommend a lot of work that Team then said wasn’t necessary. That saved me $ 1800. And that’s not the first time they have said I really don’t need to have work done. There have been a couple of times where I needed to bring the car back to redo work Team did (trans fluid leaking after trans service, brakes not properly adjusted after brake job), but they have been quick to take care of it. The car has been ready when promised, work done quickly, loaner cars sometimes made available for recall work, reasonable pricing, and generally responsive. They accept other Toyota dealers valid coupons without hassle. Most recently the car was returned with added dirty footprints on the floormats, but they weren’t all that clean when I brought it in after several weeks of adventure travel. Overall, I am satisfied.

This is for the service department.
Today I came in for my 15k service on my second Toyota Tacoma that I bought at this dealership. When dropping off I was told the wait would be 45 min to an hour. After an hour the truck was still sitting outside. On my service before I waited a grand total of 2 ½ hours and that time I actually had an appointment.
I don’t mind the wait, what irks me is the upfront promise that you have no way of keeping.
Be honest, tell me «We are swamped. can we offer you a later appointment with less wait?» Than I make the decision if I want to wait or come back later. Cost you nothing and I am not planning my day upon your estimate and have to reschedule other appointments.
First rule of customer service: never promise a client something you know you can’t keep. Bad for business.

I have to say I have never, ever had a worse experience with a car dealership. The initial sales process was ok although we were handed off twice to different sales people and a manager. I needed to go back to drop of a check on the following Monday and the finance guy told me he gave us the wrong rate and my husband would have to come back in to sign all new papers. Ok fine.
The next problem was that the sales person whose name is Mike told us that he would take care of calling our insurance company to add the car we purchased to our policy. He was going to call on Monday as they were closed because it was a Saturday. On Thursday of that week I called my insurance broker just to follow up and make sure everything was ok with our insurance Nope. She had never heard from Mike and had no idea we were driving a new car. I gave her Mike’s info as well as the vin, make, year and model of the car. She called me later to say that called Mike and not only was he totally rude to her, he hung up on her! But wait it gets worse. She called me again to tell me that the insurance company called and Mike had called them pretending to be my husband to add the car to the policy. I would say that in general this is fraud and it’s a BAD was to conduct business. Our insurance agent took care of everything for us no thanks to Mike who should have lost his job for fraud.
Fast forward two months and I get pulled over for not having an inspection sticker on my car. What?! I had no idea that I had to get the car inspected myself. I have never, ever had to do this after buying a car from a dealership. I got the registration in the mail and stuck it in the glove compartment. Mike never told me this was something I would have to do. I just paid the ticket and it was $ 130. There is language that I would like to use here but won’t.
Needles to say I am not happy with Team Toyota of Princeton for this and will tell anyone looking to buy a Toyota never step foot in their dealership.

Beware going to this dealer people! Their customer service is horrible and if your a female such as myself, be prepared to be hustled into services that are not needed or misleading explanation of the service that you need. I absolutely hate going to this dealer and for this reason, living in mercer county, I will make the effort to travel to Dayton Toyota where they are much more friendlier and down to earth and best of all, YOU DON“T FEEL HUSTLED into service. One thing I hate the most is men that think they know it all, and try to make you feel like an idiot when it comes to car repairs. Yes, I don’t know much about cars, but that’s why I come to you, and expect an honest friendly service in return. Well, don’t waste your time people! about 95% of their staff either has no clue what there talking about, or are cocky know-​it-​alls.

We bought a certified pre-​owned Prius. The vast majority of the staff was truly arrogant. They acted like they were doing us a favor by selling us a car.
Thus, we bought our next certified pre-​owned Prius at the excellent Dayton Toyota car dealership in South Brunswick, NJ.
Toyota Team of Princeton didn’t provide us any additional discounts than the ‘Toyotathon’ promotion they already had. The Sales manager and his team printed a price quotation and told us it was a ‘take it or leave it’ deal.
The sales person was in such a rush to sell us a car, he forgot to give me back the key of my second car we were considering potentially trading-​in. We had to come back to get those keys the next day as the car dealership was already closed when we found out his mistake.
The only two positive points during the sales process were:
— the prompt estimate given for the trade-​in was fair compared to
.
— one customer-​oriented associate gave us a complimentary copy of the instruction manual and showed us the main points of the dashboard of the Prius.
The financial manager was extremely pushy to sell us a pricey extended car warranty. Even though we told him repeatedly we didn’t need it, he kept repeating that ‘everyone is taking it’, etc.
The reason why we suffered the unpleasant and high-​pressure sale techniques was the Prius has the best technology for hybrid cars. Toyota has good reviews for the reliability and safety of their cars.
Concerning the service department, we have had one complementary and efficient 40 000 car revision and an oil change there. So far, this department deserves five stars.
The accessories department (e.g.: plastic mats or new batteries for the electronic keys) has been customer-​oriented and deserved five stars.

I bought my vehicle here. I had a positive experience when I purchased it. Now when I have any recalls or my check engine light comes on I come back. The staff is really friendly and being that I come from so far they always accommodate me. I’d definitely suggest purchasing a vehicle from them and having repairs done here.

Horrible experience. Do not use the shuttle service. Sounds like a great thing they offer but I got harassed by the driver. He tried to follow me out of the car at my drop off location. I was ready to call the cops if my car wasn’t still being serviced I would have taken it back. I told the service manager after I was done and he just shrugged it off. Don’t go to to this dump of a place that’s not even in Princeton.

Beware the service recommendations, they suggested major repairs to my vehicle that were not needed.
I took my older car in for a service at 70k miles. They recommended $ 2250 in repairs. I took it to another Toyota dealer who only recommended small fixes and fluids. If they give you a scary quote for services or major repairs — get another opinion.

Let me start this review by saying I’ve been in the service center three times this week for a grand total of 10 wait hours.
First came in for a headlight repair after my driver’s side headlight stopped working. I had had that headlight replaced at Toyota six months prior. When I was sold the car, I was told that the great new thing are these HID headlights that last the life of the car. We’re not even going to get into all of the class action lawsuits over the HID headlights on Toyota Prius, or the fact that I had an independent body shop repair the headlights not even two weeks before I had to then take it to Toyota because they were out again.
Waited four hours after my appointment time to be told that it was not a headlight issue (which would have of course been under warranty), but rather a problem with the electrical ballast. Which, would of course cost me.
And, the part cannot be ordered unless I prepay.
Fast forward to Tuesday, where I waited from 3:30 to 7:30 for everything to finally get fixed… and was given grief because they were «cutting me such a deal on labor costs that I should be thankful they underestimated it.»
Which brings us to Wednesday night, when I notice there is something wrong with my bumper. Looks like it isn’t attached properly? Bring the car in again Thursday, and although I told them I HAD to be out of there in an hour, 70 minutes later I had to find someone to get my car. Service guy told me that my car was hit by something. And, of course, it was going to cost me more time and money to repair that.
Interesting, seeing that it was fine before I brought it to Toyota, and damaged after.
Shady, shady business. Is it because I am a young female, so they think they can take advantage? Do they really think i’m stupid? Why the scam, Toyota?
I would never, Ever, buy another car from here again. I’ve wasted way too much of my time, money, and energy here.

So I’ve been taking my Sienna 2006 here for oil changes only because they offer original Toyota parts and at $ 29.99 (coupons online) why not? They say that Express Lube does not need appointment but you should call and schedule it anyways. I always call same day and they always take me in unless it’s late or super busy. They are quite fast with the oil change and tells you what they think needs done (seems always something needs fixing) but I always tell them to note it down and I’ll fix it next time (ie. air filer, wiper blades, etc I can always do myself and save the money). They seem to have a high turnover (always different people). My only peeve is that they color code their service team (red, blue, green, yellow) and you have to know or go to your color code team guys (did I mention the turnovers?) while the other service members are just standing and chatting with their colleagues or doing nothing or not acknowledging you until you flag/​wave at them «hello» !! The building is currently being renovated (expansion) and will be like a Lexus dealership (indoor bay to drive your car in, car wash, etc…)

I find the service at Toyota to be excellent in every way and I have confidence in my car. I have Prius, ’07. I recommend Team Toyota!

I’ve bought a total of three cars here over the years and although the sales side seems pretty good, my service experiences have been mediocre at best.
Seems that every time I bring my car in for an oil change they magically uncover a laundry list of work they «recommend» that I have done. And when I say «recommend», I mean they pressure-​sell you in the waiting area before they let you have your car back. You have to refuse at least twice before they’ll back down and then it’ll be at least another 20 – 30 mins before you get your keys and bill. Occasionally you’ll get a letter in the mail afterward with that list of work on it and an admonishment for not following their «recommendations».
The work they do seems solid, despite. Just be prepared to have to fight to get out without incurring a couple hundred extra dollars in cost.

This review is solely the sales department. The body shop is amazing and have been great to myself and my family when we needed them.
I have always had a Toyota. Since moving to the Princeton area I’ve dealt with this dealership. Like I said the body shop has been great and so has the service department. My lease was expiring soon and I received a voicemail from their internet sales guy to see what I wanted to do. I called him back a few weeks later. The conversation started off fine but as soon as I said I might by out my lease, the tone changed. All of a sudden the guy was busy and had to call me back.
I don’t hear from the guy for a few days so I call and leave a message. Nothing again for another 2 days. I call again and get transferred to him and he is all bent out of shape and said that he would run the numbers but transfers me to a new car salesman to talk about the new highlander. I said I want to get the buyout numbers first and he says that I can only talk to the internet sales guy about that so I get transferred back to voicemail.
I was pretty annoyed at this point. I go into the dealership and was told the internet sales guy was there but nowhere to be found. Of course a new car salesman was sent over and wanted to get me in a new highlander. I demanded the numbers for the lease buyout and they said the internet sales guy would call me. I told them that they had a day. I liked my highlander but wasn’t going to be blown off anymore.
2 days later I am fed up and go to Honda. Honda called and got the buyout info.
Then the next day I magically get a callback by the internet sales guy. He rattled off the numbers and the high interest rate like someone forced him to do his job. I knew it was all bs so I went back to Honda with the numbers and they bought out the lease and I financed a nice new Honda Pilot touring edition for less than buying out my 2012 highlander.

So, it has been a year since we got a car here. The issues we had were handled in a descent manner by the manager though he never showed his face to us.
It seems the lier douchebag Pincus is not there anymore. God only knows what happens to him, but I commend the manager for letting that scum go.
I understand that they have to sell cars for living. But why do they have to be so pushy and try to trick you into buying thing we don’t need? This particular dealer is located in Princeton area. People living in this area are very smart and do research before going into the dealer. Do they think we cannot do simple calculations? Please don’t try to outsmart us. Because you won’t be able to. Just be honest and straightforward with people. Otherwise we will find your short comings far easier than you think we are capable of, we will post our honest reviews here, there, and everywhere.

One Star for Team Toyota in Lawrenceville. This used to be Lawrence Toyota. About two years ago, we went to buy a Sienna and met with someone by name of Rob Moran. Gives us a test drive and then when it comes to pricing, he printed a sheet and said «this is what will be the price. I don’t want to go back and forth» in other words, we surrender to him and take what he is offering. He is now their Director of Internet Sales/​Leasing. Mr. Moran: We are not Morons. Thanks.
My suggestion is to stay away from this dealership for buying a vehicle.
Five stars for their Service dept. They rock. Everone is Service dept is awesome and they will not change things to rip you off. Perhaps the best dealership for service.
Five stars to original Team Toyota in Langhorne. We (family and friends) live in Princeton and drive past Team Toyota of Princeton and always end up buying cars from Team Toyota in Langhorne. They are the real Team Toyota with excellent sales folks. Awesome prices and terrific customer service. Your buying experience will not be painful at Langhorne.
Bottomline:
Avoid Team Toyota in Princeton for Sales
Consider Team Toyota Princeton for Service only.
Consider Team Toyota Langhorne for Sales

A car dealer is a car dealer is a car dealer… Lawrence Toyota (specifically Leo Morales in Internet Sales), gave a written price online, and followed through with it when we got there.
That’s a lot more than i can say for other dealers that i have dealt with.
every single car dealer will try to sell you something, or pay for something that you may not want or need… but that is up to each person to deal with individually.
We rejected the pin striping, the window etching service, the upfront maintenance package, the upfront extended warranty, and on and on…
Go in knowing what you want, and what you are willing to pay for it, and you will be happy.
If i buy another toyota, i will definately keep Lawrence Toyota, and Leo, on top of my list.