Institute For Spine & Scoliosis PA

Had an an acute lumbar spine issue that occurred when I traveling out of town. I was unable to walk and had to be escorted through airport security in a wheel chair and then driven home by a car service when I landed. Subsequently went to the ER for treatment and MRI and literally could not walk over the weekend. Was in excrutiating pain. Did a search and found their web site. On the surface the practice looked really promising because of the Web site and office locations in Manhattan and Lawrenceville. Their web site allowed me to document in great detail my back history, previous treatments and diagnostics tests which i provided on line. Two days passed and I heard nothing. I called this morning and was able to get an appointment. I explained my situation, my insurance coverage etc. office.
However, it all went down hill after I arrived at their Lawrenceville, NJ. I entered a very small waiting/​reception area using a walker. The receptionist could see that i could barely move but insisted that I had to sign their stupid sign in sheet which I ended up bumping into an knocking it on the floor.
A women by the name of Michelle came out with forms to fill out (I had asked if I could download the forms ahead of time but it was not an option). The same forms that I filled out on line! She asked for my insurance card, which I did not have because I started a new job and did not have the cards. Explained to her that the coverage was in effect and had the all information to give her Group Plan ID 800 # Etc. She looked at me like I had three heads. she went back into the office, came back out and said the system was down for 45 minutes to hour. I walked out!
HORRIBLE HORRIBLE EXPERIENCE. I really don’t understand how practioners like can run a practice like this. What a joke!