Hertz Rent A Car

Worst customer service EVER! You would have to pay me well to rent another vehicle from Hertz.
They rented me a vehicle that, unbeknownst to me had an «All Points Bulletin» on it because of some criminal activity done in the car by the previous renter.
I found all of this out once I was pulled over by 2 Gwinnett County Police Officers.
Their customer service gave me the run around for almost a full 8 hours.
It wasn’t solved until I went to personally pay the Atlanta airport location’s manager (Blake) a visit. He had the nerve to try and argue with me but by the time I was finished with him, I had a nice rental at no expense to me, plus a voucher for a week at no cost for future rental. Needless to say, this ordeal made me reluctant to even use the free rental certificate.
HERTZ SUCKS!!!

Worst rental experience of my life! I wish I would have read these reviews before coming here. I booked a large SUV for a business trip that had to accommodate my employees and our luggage. When I arrived there was a young Hispanic or Persian looking guy that was rude and totally unprofessional that tries to give me a Hyundai that was smaller than a standard car. When I asked for a manager he told me she was gone for the day and pretty much told me «oh well… I don’t know what to tell you… We make no guarantees here». When I called the main number, I was on hold for 15min. I hung and called ENTERPRISE and was greeted with professionalism, AND they accommodated me with a large SUV with a smile on short notice and it was CHEAPER! Never ever will I rent from Hertz. I would rather walk, run, hover board, or skate before I EVER rent a car from them. Never again! I would much rather walk bare foot on hot rusty razor blades before coming back to this place.

AVOID THIS PLACE! The singular most unprofessional experience of my life– my wife’s too. The service here was so bad that we actually thought we were on a hidden camera show– we could’ve swore we were being punked.
Come… Relive the horror with me:
So we had a confirmed reservation for a car rental (with an actual confirmation number & everything) for pick up on a Sunday. They didn’t have a car available. We wait for one to be returned, but the franchise owner, Helen says, «I’m locking up and I can’t wait because I have to pick up my daughter from church (the franchise owner!!). She dismisses us by giving us directions to a nearby alternate Hertz store where she says they will get us a car. The location she sent us to– 20 minutes away– was closed with no Sunday hours listed. She sent us to a closed alternate location on purpose ((gasp)). This franchise owner has advanced stage of not giving a s**t. Wow. Just wow.
My wife, who is a much nicer & accommodating person than I was literally left speechless by the experience. Her comments: «That was the worst business interaction ever.»
AVOID THIS PLACE! All reviews are consistent– this place and it’s owner really, REALLY sucks. And to top it all off, the kitschy windmill building is tired & dirty and is just sad. A hideous experience. Hertz should really revoke this franchise.

Warning Do Not Use this place. I used the convenient drop box only to find out that they used that to take advantage of me and bill me for additional charges since I wasn’t there in person to dispute. I got charged a cleaning fee when I left the cab spotless and I got charged for fuel when I topped it off at the gas station located next to it! They belong in the Hall of Shame!

First of all, those are not real pictures of the Lawrenceville hertz. They deceive you in every way possible. The real one is so freakin scary that it’ll make you keep on driving right passed it. The horrible woman that runs the front even said over 50% of their reservations never show up. Yeah, it’s because the sh#t hole you run is scaring everyone off. Truly ghetto, and that’s an insult to ghettos.
I reserved a car at this heaping pile of crap and upon arrival they said «No car for you. Wait if you want it». WTH? But I reserved it. Too bad, if you want it you’ll have to wait till we get one. When asked she said she didn’t know when they’d have one, «you know, whatever». That’s what she said, «Whatever».
Didn’t offer to upgrade to a POS they had on their err, ahem, lot. If you can call it that. My gosh, this place was hell on earth in every way. They’ll get you in with a lower price but you’ll never get the car. My husband would have been stranded there if I hadn’t driven the 25 miles to get him there.
Hertz– you suck it hard.

If I could give it a zero, I would. Awful!!! I will never rent from this location again… let alone Hertz. Please take your hard earned money elsewhere. Outside of the terrible customer service, I went to pick up a vehicle and heard a very audible mechanical clicking noise when I turned the steering wheel to the left. Took the vehicle back and I was instructed to take it to the shop down the street… yes you heard correctly «I WAS»…not thinking and in a rush to get out of town… did so only to find that there INDEED was something wrong with the car… the brake caliper was sticking. Since when is it the CUSTOMERS job to take a rental car to the shop??? I was given another car AFTER the fact but, who the HELL rents a car without confirming this type of stuff??? Not to mention I looked in the back to confirm there was some disgusting looking gunk on the ceiling that was not cleaned. Called corporate to inform them of the fiasco that took place… not one call has been returned. Also please be advised if you go over your rental a day… you will be charged an extra 100 deposit AND an hourly rate for the car (21.80/hr in my case to be specific).

As a followup to my initial review my second rental from this location did not turn out as good as the first. Despite renting a car for an entire month the return agent insisted the car was overly dirty and required a detailing that would result in a $ 150 charge for removal of pet hair.
I dispute that the car was returned dirty, above normal wear and tear that would be expected with a months vacation rental and at no-​time were pets in the car nor were there any stains, smells or anything above normal use.
Corporate, thus far has refused to address the issues.