Crib and Teen City

UPDATE: They made it right.
Scheduled for delivery today. Called to see where we were in the rotation. The woman says she’ll text the driver to call me. No call. I call a few hours later and get the same story. Still no call. I call an hour later (around 4pm), after being stuck in the house from 8am-​6pm (ridiculous delivery window period) and she says she’s trying to find out what happened. I call the store. The salesman I dealt with claims that the «truck broke down.» Yeah right! Then why did no one know about it or notify me about it during a 4 hour period. Doesn’t add up. I said they better deliver it on Saturday or else. They claim they have to ask the drivers tomorrow morning about it. I said why can’t you contact the drivers now? They claimed they have all gone home. I said that can’t be because the delivery window was until 6pm. The continued to insist at 4:30 that the drivers who would bring it on Saturday have gone home and they’ll call me tomorrow. Odds of getting my furniture? I’m thinking 10%. I should have listened to all the bad reviews. The salesman at the store I went to (Lawrenceville — Jim) claimed that his store is not the source of the complaints. Well, maybe it’s corporate’s fault but they need to make it right for the customer and I am not confident this will happen.

When I was pregnant with my son I went to crib n teen city and explained wanted a 2-​in-​1 crib. This meant I wanted a crib that could be used as a toddler bed and was clear I would need a guard rail.
April 7, 2013, I opened the box to convert my son’s crib (after my son began to try to climb out) I realized the guard rail I had was for the 3-​in-​1 the style of and brand crib I purchased. I called the store and spoke to the store manager who said he would call the warehouse the next day (as it was Sunday) and let me know if they had a rail in stock they could get to me ASAP. The next day when I spoke to him he said we had a problem, the crib I bought never had an accompanying guard rail and he was checking with the manufactured to see if the bed could even be structurally safe as a toddler bed (ie removing the front and only having the 3 sides).
Then I emailed their customer service (Shelly Corby) as a backup. In my initially email I laid out my problem and concern as my son was now actively trying to climb out of his crib. I received a call that afternoon. Initially I was told it was not their problem, I ordered the wrong rail. I explained that I ordered what they sold me as I was very clear in my needs. The store does not utilize computers just books and the sales associate filled out the order form. I was TOLD there was a guard rail so yes I paid for it. She then changed tactics and said just pull off the front and use it as a toddler bed. I explained that as of this afternoon I was told the bed may not be structurally sound to use in that manner to which Shelly replied «I am sure it will be fine.» I said no, not an acceptable solution and even if it was ok to use as a toddler bed my son was an active sleeper and a guard rail was need to keep him from falling out. She then suggested I use the guardrail I had and zip tie it to the front of the crib. I explained I was not MacGyver and I had no intention to jerry-​rig my son’s crib. She then suggested I just pull the front off and put pillows if I was afraid my son would fall out. Even interrupting me as I tried to stop her from suggesting that and said pretty annoyed «just listen, put pillows in front of the crib». At that point I said I needed to end the call as I did not find her suggestions appropriate and asked her to contact me with an acceptable solution. I had to email her a week later.
Side note I did contact the manufacture and even though the manual for the crib clearly states guardrail and conversion kit sold separately, they said this style never had one and the stores should have been aware of that. But I could use it as a toddler bed if I found a rail.
After emailing her she offered not real term solution I could get crib that did not match in May or one that did in June but NOTHING now. In the mean time I had taken to sleeping on my sons floor or pulling him into bed with me when he attempted to climb out. The end solution was they would need to come pick up the guard rail and provide me with a check for the return. (I did find a suitable universal rail on Amazon). This also did not happen very quickly, the delivery did not occur I believe it was 30 April when they came. I was given a 2 hour window which they did not meet. When they showed up the check was not properly filled out. It only had my last name and was not signed. it had what looked like an attempt at the letter «w» instead. I told the guy I would not accept the check as it was not properly filled out. He shrugged. I tried calling multiple numbers but because it was 5:20 and all the numbers said they closed at 5 I got nowhere. Finally the delivery driver made a call and I was introduced to Ed Kloss who said he was the owner. Explained my difficulties with the company and did not trust I would be able to cash a check a 5 year old made out. He said he filled out the check and it was perfectly acceptable… in the end I took his info and the check and waited for it to go through before I wrote this. But clearly they are incompetent from the owner down to the sales associates!

I have been shopping for crib mattresses, and hadn’t found one I liked. So I stopped here and asked whether they had any organic mattresses.
I was informed that the owner doesn’t believe in getting organic mattresses because there are no organic cribs (not true) and the bedding is probably not organic (not true) so you’re going to get phtalates, fumes, etc. anyway, so there’s no point in stocking them.
Um, okay.
Let’s pretend that people don’t re-​use cribs, don’t need replacement mattresses, or don’t know where to get things that are less toxic because we all live in a vacuum void of choice. Wait, this is America and we can buy all sorts of crap ²⁴⁄₇.
They should have simply said, «I’m sorry, we don’t carry any. Is there something else you might be interested in?»
FYI: not a good idea to be sarcastic or condescending to a pregnant lady, particularly one who Unilocal a lot: P

We were skeptical about going here, since we had read such conflicting reviews about the company, but they carried the brand and style of crib we wanted so we went there anyway. They were really friendly, and always remembered our names each time we came in to look at the crib… I think we went there about 4 times to ponder the dang thing… They were still very pleasant and not pushy. We went ahead and ordered the crib and it arrived exactly when they said it would. We didn’t want to pay for delivery, since we live so close and our friends had a pick up truck we could borrow. The crib was really easy to put together, which was really a relief. From our experience, they were really cooperative and easy to work with.