Sprint Store

This store has the worst general manager for the Sprint corporation. I bought an HTC M8 phone Oct. ²⁄₂₀₁₄ under a 2 year signed contract for $ 199.99. the plan I had before September 2014 was no longer available and Sprint corporation enrolled me into the «family share plan.» It seems that after I was switched into this plan, the latest phone I purchased, Sprint corporation automatically disqualifed the mentioned phone for the category of 2 year agreement. The phone (after a signed agreement that said otherwise) fell into the category of full retail price. After I receivded my bill with activation fees and so on (which I did no protest), I decided to call customer service to clarify what was happening. Customer service tried to work with me, and I did not protest about agreements or anything.
I just wanted to keep the phone; and if I had to pay retail price, so be it. but, what would happened to the $ 199.99 I first put down for the phone? After trying to explain to members and «elite members» as they called supervisors, I was told to go personally to the sprint store and talk to the supervisor about my issue. the phone had a 14 days return policy; and the day I went to the store, the phone was 15 days. But, the previous day I physically showed up to the store, Sprint corporation «elite members» put many notea into my account explaining the extenuating circumstances for a possible solution.
when I finally got to talk to the store manger, after waiting for 50 minute due to the presence of only 2 employees in the store, the general manager told me that «no matter how many notes from whoever they were wrote from» he couldn’t do anything. And that I had to pay for phone retail price and my $ 199.99 were lost, buried with the contract I signed before.
Do not trust the people from this store!

Trying to contact customer service at this location over the phone is a joke-​they never answer their phone.

I visited this Sprint store last week to sign up for a new contract and get a new phone. As a long-​time disgruntled T-​Mobile customer, this store and company was a VERY welcome surprise! Everyone in the store was very friendly and helpful. It was incredibly straightforward to buy a new phone and sign up. The agent who helped me even called a couple of days later to check in on me and see how I was enjoying my new phone/​service!!! Highly recommended.

Authorized Sprint Store which is important to me. Some stores just fly the Sprint banner but are not authorized service and support. Good selection of accessories and phones. Also offer repair and support at the location.
Staff was friendly, location convenient (right off 495). Would definitely go back again. Sprint is by far the best mobile phone service provider with best phones, support, and service.