Freedom Auto & Tire

My son goes to school up in the North Andover area. He had a flat tire and it was determined that his rim was bent. I called Freedom Auto and spoke with George. As my son was on a time crunch he said he would work on it right away for him so he could get back to class. It can be difficult to trust «unknown» mechanics but these guys were AMAZING! George was so kind to my son and helped him out right away and it was at an extremely reasonable price! If you are looking for a nice, honest and reasonably priced auto repair DO NOT LOOK ANY FARTHER! You have found the right place to go!!! George thank you so much for helping out my son today!

Came here yesterday based on a referral by Doc at Main Street Mobile. I had a tire that was losing pressure and wanted to «save it» as my lease is coming due soon. The service person couldn’t have been more friendly and helpful. They fixed my leak for $ 20 and I was on my way within a half hour. Their waiting room was very comfortable and thought it was a nice touch that they had a little portable table to accommodate anyone who wanted to spread out any work. I was productive during my wait! I would definitely refer Freedom to anyone with any tire issues. Not sure what else they service but they were very friendly!

These guys are great. I’ve been going to them since I started working in Andover a couple of years ago and my boss recommended them when I needed a tire repaired. Now I live just a half mile from the shop and I go to them for all of my car care needs. Today in particular I’m pretty grateful as I just stopped by before work to see if they could take a look at the heat shield that had come loose and was dragging underneath my car. They took a look at it that morning and made a quick fix and got me on my way to work quickly — and they didn’t charge me a thing!
I find everyone that I’ve dealt with at Freedom Tire so far to be helpful and kind. I live in a city with a ton of car repair shops and it was hard to pick just one to be my go-​to guys but these are now my guys.

Freedom Tire sold me 4 truck tires. They installed the wrong «Load» size tires. These were directional tires and could only be installed one way and they installed 3 of the 4 tires rolling in the wrong direction. I met with the store manager and when he saw the tires were splitting he agreed that the tires were the wrong load range and he agreed they were installed incorrectly and finally he agreed that the tires were not performing at their best (which added to my fuel cost). Oh and I forgot to add that when I first called to make them aware of the problem and that I wanted a set of new tires installed correctly they laughed at me. Now, as a woman owner of a tow company (and as you know the tow business is not easy), I took exception to being insulted and humiliated. I then called American Express and entered a dispute for the $ 1372 I spent on the tire purchase. American Express withheld $ 1372 from their account. Freedom Tire called me and asked why I entered the dispute and I explained that laughing at me was degrading and resolved nothing. While on the phone with me the owner talked off-​line to his store manager and confirmed that his store manager laughed at me. His store manager got on the phone and apologized and said he meant nothing by laughing. He thought it was odd that I wanted a new set of tires that were the correct size re-​installed. I thought «is he really saying this?» All of a sudden they were paying attention and not laughing. So they offered a credit of $ 360 towards the purchase of new tires. BUT they increased the price of the new tires by $ 360, so I asked «where is the credit.» These guys have no clue how to select the correct tires. They know how to install inferior tires that split after 10,000 miles. In my business we need to tow vehicles in a safe manner. Freedom Tire put my drivers and customers at risk. I will reccommend one of the best suppliers to you and that is AAA Tire in Wilmington MA. They have the best products at the best price. AAA Tire stands behind their product. On the other hand if you want low cost tires go to Cosco but don’t go to Freedom Tire unless you want them installed incorrectly and if you feel like throwing a few hundred dollars out the window. Oh and if you are a woman and you want to be insulted Freedom Tire is the place to go.
A friend of mine that is in the business reccommended Freedom Tire and I lost that friendship because the owner of Freedom Tire did not tell my friend the truth behind the entire transaction. They did not tell my friend they sold me the wrong tire size. They did not tell my friend they laughed at me. And they did not tell my friend they installed the tires incorrectly. The owner of Freedom Tire is not truthful.
The owner of Freedom Tire told American Express the non-​performance of the tires did not impact fuel consumption. So what then was the performance issue they agreed was an issue?
If you value your money, go anywhere else.
If you are a woman, don’t do business with a place that laughs and insults women.
If you work hard for your money and you monitor fuel consumption of your vehicles every day; don’t buy your tires at Freedom Tire.
If you get a credit from Freedom Tire, call any other tire company and confirm the price of the new tires and you will see the credit is not a credit.
If you respect women, stay away from a place that degrades women.
Lastly I will revise this post if Freedom Tire comes up with a solution that is reasonable.
Thanks for your time.

I first went to Freedom Tire years ago because I lived down the street at the time and they were conveniently located. They were friendly, helpful, reasonably priced, and had a nice clean, neat waiting area with free coffee. I’ve been back multiple times including today’s trip for a flat repair and the service is still top notch.
I’d recommend these guys to anyone!

I have been going to the Plaistow, NH store for years but moved to Methuen and had a flat tire so the Lawrence store was more convenient.
Unfortunately, my tire could not be fixed since there was too much damage on the sidewall which meant I needed a new tire which would take a day to get. So instead of driving to work on my donut tire they mounted a used tire on my rim. This was really nice and something they did not have to do. I certainly felt much safer riding on a real tire and not the donut especially since I have 17 inch wheels.