New York Thread

Chitra always does an amazing job on my eyebrows. I drive over 30 minutes to have her do my threading. She is worth the wait.

This place is large, clean and the one lady I have dealt with both times was very friendly! Threading is painful for some people but not me. I do find that my eyebrows stay fresh looking longer so that’s a plus for me! I am going to try the henna within the next couple of weeks so I will update soon on their henna services.
The 1 thing that I took 1 star off for was the lack of staff (one person working with several people waiting). I totally can’t stand the wait. They need to hire another person. Sitting on your lunch or just breeding through May be difficult.
All in all a good experience was had at this business.

Never come to this place — horrible — destroyed my eyebrows — specifically asked for thick eyebrows and they completely thinned it out — and ruined the shape.

Usually like this place. I’ve been going here for years and know how the point system works. Last time I was here I was given a coupon for a free eyebrow thread. Went to the location by Sears recently and got an upper lip and eyebrow thread. I handed her the coupon and the nasty lady who did my brows said I didn’t have enough points for the coupon. I told her whoever took care of me during my last visit gave it to me as I had enough points. She proceeded to yell and me as if I was wrong! Any store with good customer service would honor the coupon and talk to the staff about mistakes. The lady behind the counter was extremely unprofessional. I will never visit that location again.

i wanted to like this place. really, i did.
but, no.
after 3 visits with 3 different thread-​ers, i won’t be returning.
despite the new convenient location and large size of the storefront on the lower level of quakerbridge mall (way larger capacity than the old kiosk they used to have), there seems to only be one employee working at any given time. they tend to get a bit busy at peak times (especially weekends), so expect to wait about 20 minutes or so. there is a small waiting area, or i believe you can add your name to a list, sneak into sears or one of the other neighboring stores, and come back at an estimated time. i believe they do take appointments as well. the waxing areas themselves are on the newer side, but i’ve noticed a decline in cleanliness over the last few months. the place could definitely use a dusting and a sweeping.
threading services range from just brows all the way to full face. prices and services as of early 2015:
brows– $ 11
forehead– $ 5
chin– $ 8
upper lip– $ 8
lower lip– $ 3
neck– $ 10
full face– $ 35
partial face– $ 16
because it was my first trip to a threading place in quite some time, and because i’m a hairy beast, i went full face on my first visit. yes, i cried. because ouch. and because i’m a sensitive girl, duh. the process wasn’t enjoyable, but was overall okay. the lady doing my threading (i unfortunately don’t recall her name) was thorough enough, and i was pretty happy with the experience… until the swelling went down and i noticed that my eyebrow shape was inconsistent, and definitely not what i was used to seeing. in an attempt to get my brow game back on point, i went back to NY Thread two more times hoping for better results. NOPE. two more visits, two different employees, two more regrets. the last time was the worst– so many brow hairs were out of place, and my lip wax — though incredibly painful — was spotty at best. no thanks.
NY Thread also offers other services– the prices below are from Feb 2015 (copying this all down kept me occupied while waiting)…
Individual lash extensions– $ 35
temporary henna tatto– $ 10 and up
…but i haven’t tried either of them, so can’t comment.
one good thing– you can leave the tip on your card, so no need to worry about having cash on ya!

I like this place. It’s not the best most perfect eyebrow shaping experience in the world, but it’s the only place i like in the area (threading wise.) I have a favorite person but I don’t know her name to recommend her. I love the rose water spray used after the threading is finished. They do have a point system so you can earn free services after a certain amount of visits.
One thing I do notice is the price steadily creeps up in $ 1 increments every couple of months. The red chairs used sometimes seem a little sketchy b/​c of the number of people who sit in them but I do periodically see the employees cleaning them off. I would suggest conveying to them if you want thin or thicker eyebrows just so they know how you’d like your brows yo look.

Love this place! Quick and my eyebrows always look fantastic. I was going when they had the kiosk but now that they have an actual spot in the mall it’s even better. Never a long wait either.

I wish I could review the quality of the eye brow threading for this place, but unfortunately, there were no employees at its kiosk or the actual salon near the Sears.
I went to go get my eyebrows threaded at around 2:50pm today, found the salon near the Sears and the gate was completely down with not a single employee inside. I waited about five minutes, but the store remained empty with the lights on. I then noticed in the directory that there was also a kiosk, so I head upstairs across from the Lord and Taylor to get my eyebrows threaded there. But once again, not a single employee was at the kiosk. Confused, I checked to make sure I didn’t misread the hours. But both locations should have been open. This time I waited about ten minutes hoping some employee would come by at some point. Still no one appeared at the kiosk to help. Having wasted enough of my break standing outside an empty business, I decided to leave and doubt I will return.
I understand that these places can be small operations with a tiny staff. But a business interested in good customer service (especially one that wants to charge $ 11 for eyebrows) would have at least had the courtesy to put up a small sign or paper note indicating if/​when an employee would return to help.

Got my eyebrows threaded for the first time at this place. If you have a groupon make sure you don’t go to the stand, the actual salon is next to sears. The woman who did my eyebrows did a great job and was very nice! I will definitely go back.