Best Western Plus South Bay Hotel

This place is a wreck. I will avoid this establishment at all cost in the future, and more then likely any Best Western I come across. First upon my arrival I get a room where the puke hasn’t been cleaned up properly, so they give us another room. As we switch rooms the security on shift shows up with a clear spray bottle with blue fluid in it to cleanse the room of puke? Gross! We go to another floor and try to key our way in to our new room, but it’s latched shut! REALLY? We go down to the front counter irritated at this point and are given another room by the unapologetic front counter employee. We go to our third room and there’s only one bed! We clearly booked a room for two beds. We call the front counter and at this point the employee downstairs starts accusing us of being rude and inconsiderate and hangs up on us.
I wish I was making all this up… and it gets worse. We are now fed up with Best Western at this point and decide we would take our money else where. We walk down our room keys and ask for a refund. Well we are called profanities and told that we can forget about our money being returned by Best Western since we booked through a third party site. Fine we leave and decide to take it up with Expedia. Lastly we head to our car to pack and leave, because we feel unsafe, taken advantage of, and have been verbally abused. The worker at the front desk tries to come out and challenge us to a fight! I am with my mother traveling across state in the middle of the night for god sake are you kidding me? My mom at this point yells at the guy working and I yell at the security officer who is just standing by telling them this is a sheer joke the way we’ve been treated and the way they are acting. We have contacted Expedia about their behavior as well. Of course no luck talking to a manager. Fellow Unilocalers take your hard earned money elsewhere.

Update: After my terrible experience with the assistant manager Keith, I only received a 30% off coupon for future stays at the same hotel. The least they could have done was offered a free night since they refused to refund me. I’ll never spend my money to stay there again. I filed a complaint with corporate who informed me that all of the Best Western’s are individually owned, the owner was made aware of the issue, and the complaint is a legal document that will stay in the files forever. After I filed a complaint, the manager (Mimi)refused to answer my calls. The hotel has internal issues (employees are afraid of the managers), and I felt it was best for corporate to be informed to ensure that something would be done. Furthermore, I was informed that the hotel took «corrective action.» Terrible stay. Terrible customer service. Stay away! I filed a complaint with BBB.

I was hesitant to book this hotel, but we have a price cap at my job and this fit the bill best. Probably one of the weirdest hotels I’ve ever stayed at.
Pros:
Decent service and a nice sized room.
Walking distance to a nice Mexican restaurant and a Starbucks. The South Bay restaurant attached to the hotel is not bad.
Cons:
Hawthorne Blvd. isn’t the safest place. I was warned by a local company employee not to venture out at night. I listened and didn’t have any issues.
The hotel layout is confusing.
No continental breakfast. The hotel gives you these ridiculous red plastic tokens that you turn in for breakfast, which consists of four options. The scrambled eggs were gross and the employees expect tips.
The wifi is awful.
The room was supposed to have a microwave and did not.
I would not stay here again just because of the lack of continental breakfast.

Just Stayed At The South Bay. Not sure how they have a 4 star. Room was meh. I wore socks the whole time carpet needs a cleaning. Walls are paper thin and we had the rudest neighbors on both sides. Breakfast was barely eat able. Eggs were cooked to pebbles. Would not stay here again.

Has a bar but no alcohol… Trust me, after the weekend I had and finally finding a hotel, the only thing I wanted was a damn drink. ADVERTISE THAT YOURE FLIPPIN DRY!!! lol.

Such a relief to find a hotel I know I’ll be staying at again in the very near future. It’s hard to find hotel rooms that are both clean and modern. This place has flat screen TV’s, a fridge, ice very close, nice big beds which unfortunately are not super comfortable they are somewhat firm, but other than that I am COMPLETELY HAPPY that we made the decision to book here.
There is plenty of parking and they don’t charge for an extra car which is perfect. There aren’t any hidden hotel fees when you get there and everything was simple. The way it should be. I didn’t get a chance to try out the jacuzzi or pool but I most certainly will next time.
Employees are nice and helpful and willing to help you out with anything you need. Just don’t be the idiot who is too lazy to park and check in and decides to leave his car in the entrance of the hotel, thereby blocking the entire entrance to the place.

I’ve stayed here many night and find the location to be ideal to my business assignments, as well as easy access to the Harbor Freeway. A good hotel in a good location.
The rooms I’ve had are nicely done, good furnishings, good AC, comfortable bed. No complaints. But there are things that concern me… like the odor. I at first thought that I was given a smoking room. I think the odor might be in the carpet.
The fitness room is perfect. Good equipment, good air flow in the room. I enjoyed it.
Breakfast is included but you must go to the little chinese restaurant off the lobby. The restaurant is not associated with the hotel. You have 4 choices for breakfast, which is… okay…but not great.
This isn’t a fancy hotel, but it is adequate if you are spending a night or two.

I liked this hotel as it was more than what I expected. Lets get down to logistics.
Location: was great lot of restaurants, walmart, marshals, gas station close by.
Parking: available at all times.
Hotel: was clean and felt safe.
Breakfast: was the best. They had eggs, potatoes, bread, waffles, tea/​coffee, juices, breakfast sausage and more. The staff kept refilling.
Customer service: was good. The staff at receptions were very friendly.
Room: The rooms were quite spacious and clean. The washroom were clean and stocked up. The mattress was quite comfortable. The was also a fridge which was nice and a safe as well. Flatscreen tv was nice and quite big.
The reason why they lost a star was my safe was not working and I was there for 3 nights. I told room service and they did not come to fix it.

Haiku hotel review:
Clean and safe dwellings /​/​
Internet sanctuary /​/​
Best value in town
I’ve spent a fair amount of time looking for inexpensive hotels in the area, and this Best Western is hands down the best room for your dollar near LAX. The rooms and bathrooms and clean. The wifi is strong enough to stream Netflix (I was regularly clocking 20 Mbps at 8pm on weeknights). The location feels safe, which should seem standard, but definitely does not apply to other hotels with comparable rates in this area. The staff went out of their way to help me with a booking issue I had with Expedia. I would live here if they let me.
The rooms come with a coffee maker, TV, safe, and fridge (Expedia doesn’t advertise the safe and fridge). Ethernet was advertised, but I could never find an outlet. I ended up not needing it due to the fast wifi.
My work started too early for me to be able to try their complementary breakfast. I heard there is an American and Chinese option. I would have definitely tried the Chinese if I had the time. The gym only has cardio machines. Better than nothing!

The price was fair, rooms were adequate, free parking and the CONCEPT of a free breakfast was nice. Unfortunately, the people serving breakfast are a little surly and there are greedy little signs EVERYWHERE indicating they expect tips (including signs at each of the tables).
I came down for breakfast expecting a simple buffet with cold cereal, fruit, yogurt, etc. Instead, you are seated at a table and given a menu. One side of the menu has a choice of a «Chinese Breakfast» and one side has an «American Breakfast». The Chinese breakfast is some kind of assortment of Chinese foods. The American Breakfast has you choose one item from several categories, i.e., waffle or pancake; scrambled egg or hard boiled egg; wheat toast or white toast, etc. I chose just a waffle and scrambled egg. I received HALF of a very tiny waffle, and a miniscule scoop of scrambled eggs, which tasted terrible.
My mother came down to join me for breakfast, but they refused to serve her, because according to THEIR clock, it was 9:33, and they stopped serving breakfast at 9:30. My mom was a bit miffed, because they would not even giver her a hard boiled egg and coffee, which was all she wanted. And, according to our cell phones, it wasn’t even 9:30 yet. A few minutes later, a gentleman came down to breakfast and sat with his friend who was already eating. They refused to serve HIM breakfast as well. His friend got a bit testy and asked, «how hard can it be to bring him out something?» so they begrudgingly brought him out one pancake. Meanwhile, we are sitting there, watching all this and feeling pretty irritated by the whole thing, since they couldn’t even bring my mother out a freaking hard boiled egg.
The breakfast Nazis need to loosen up, or just provide a simple breakfast of juice, fruit, toast, etc. like every other hotel does. Or, eliminate the «free breakfast» altogether because it sucks, and the servers obviously hate their jobs anyway. The whole breakfast experience was more of an annoyance than a nice «perk».
When we were grumbling about our experience later on in the lobby, a woman over heard us, and told us HER story with «the breakfast». Apparently, when she came down, rather early, the breakfast area was filled with Chinese people eating together before heading out for the day. When this woman came in to eat, she was told she could only have the «Chinese Breakfast» for free, and if she wanted the «American Breakfast» it was going to cost money. She was incensed and tried to challenge the breakfast servers. They refused to budge and told her it was the Chinese Breakfast or nothing.
My suggestion for those thinking of staying here is to pretend like they don’t even offer breakfast and skip it. You will save yourself a lot of hassle and annoyance. There is a Jack in the Box across the street which serves breakfast all the time, and a Starbucks about a block away. Those are better bets.

Well done Best Western, I would certainly stay here again. Internet, breakfast, and parking included. The hotel staff were pleasant. Beds were comfortable (and this is coming from a pregnant lady). There’s even a hot tub! The only thing I had a slight concern about was the shower, great water pressure but the temperature was constantly changing from hot to lukewarm.

We had ants all over our bathroom and our coffee machine was broken. This was only in the course of one day. The staff wasn’t unfriendly but at the same time, they weren’t attentive or helpful. They also gave us the instructions for the wifi printed in Chinese… Even though we all speak perfect English. For a best western plus, this wasn’t that great. I’ve had better experiences with just the regular best western motels.
Plus the beds were really hard :(

This Best Western is rated 3 stars by Priceline and Hotwire, which is why I chose it. It is located in a peaceful if unassuming neighbourhood called Lawndale. I was surprised how old this hotel was. There seemed to be some renovation ongoing on the second floor. I was happy with my room, especially that the air conditioning was very quiet. I was most upset about how dim the lighting was. There was not one light that I could turn on to read a book. The only way the room was bright enough for reading was when every single lamp was turned on, which to me was a waste of energy. The complimentary coffee in the room was awful. It didn’t taste like coffee nor was it caffeinated enough. The free breakfast downstair was okay. The room service was very good. The large flatscreen TV was beautiful.

Clean, good continental breakfast spread, prompt lax shuttle service, friendly staff. Aces all around

I’ve stayed here 4 – 5 times previously. There was nothing wrong with the room, everything very clean, a/​c and wifi worked well, staff is friendly. Asked for a top floor corner room, and that is exactly what i got. However, A/​c has been an issue in the past, the rooms were a bit warm for my taste. Bfast is excellent, with scrambled eggs, potatoes and sausage. The China Café is on the premises, but the one time I tried to eat there service was slow… perhaps they were having a bad day. I would give it 5 stars except that I know a/​c issue before, and I noticed that an outside door was left open at night, although neighborhood is relatively safe.

Well this place started off great. The front desk clerk was truly helpful to me. And patient as well. The room I had was clean. But then I tried to search the web on my laptop. When I called the front desk to ask them to reboot their routers, they acted like people ask them this all the time (meaning… Their Internet ALWAYS GOES DOWN!!!) after two days of that, I gave up and went to the closest Starbucks for my Internet activities. Then I tried to watch a bit of cable, but the damn thing kept cutting out and going to a red screen.
4 out of 5 stars for the Internet/​cable catastrophe.

This place is inexpensive and there is a free shuttle to & from LAX.
We didn’t have a reservation but luckily we ended up here for the night.
Free breakfast? Yes please!
There is a Chinese restaurant downstairs. Tasted pretty authentic to me.
The décor was surprising-​you wouldn’t think there would be a Best Western Plus in the middle of this city but there it is… Spotless lobby in all it’s splendor…
Try it, I was very surprised.

the staff was friendly and helpful.
about everything else in the hotel was broken or breaking. Safe, toilet, airco, insect screen, vending machine.
It’s sad.

My boyfriend and I actually came here by accident, because we were supposed to stay at the Holiday Inn across the street, but for some reason they did not give us the price we were promised online, and we were asked to pay much more… so we decided to explore our options before paying the extra amount.
Good thing this Best Western was right across the street! This place is a great find! It has BEAUTIFUL lobby, pool, gym, just everything! Definitely not what I was expecting from a Best Western. The service was very fast and friendly, everything was great. Plus, the location was very convenient, 5 miles away from LAX, and a free shuttle.
There is also this chinese restaurant in this hotel. I forgot what it’s called, but they have this amazing shrimp dish. with this sweet mayonaise sauce and it’s just… great. They also serve really good noodles.
Bottom line: I will definitely come back. I saved money, without sacrificing much. I hate ugly places. Let me just put that out there. The decorations and furnishings were truly unexpected and everything was a great experience for a small price! :D