Autozone

I have been to this location a dozen or more times in the past 7 years. They have always been professional and helpful. It’s an auto parts store, it’s tidy and we’ll run there’s not much more to say.

I used to go to Auto Zone all the time and now I go to O’Reiley Auto Parts instead the past few years.
Yesterday was one more experience to remind me why I don’t go here any more.
Last week I called for a part to be held for me (there was only one in the store). They even took down my name and they guy said it would be up front waiting. I showed up and a different guy could not find it anywhere. Looked all over and I ended up just leaving and would come back again once they found it.
I called yesterday to see if they had the part. They did. I asked them to hold it for me. No name this time. I showed up later and the lady could not find it. Finally she found it in the back somewhere.
Question, don’t they have a normal spot where a part on hold would be at so a customer doesn’t have to wait for them to look all over for it again?
Here is the kicker…
So I purchase the part along with three other things. Three were $ 4+ items and the other was $ 6+ and the total came to $ 37+. I was going to pay and they thought to myself that this didn’t add up in my head for what I knew the costs were. I asked why it was so much. The lady pointed out what I purchased but failed to use basic math before being so confident that the $ 37+ was correct.
I explained to her that $ 5+$ 5+$ 5+$ 7 comes to like $ 22 so $ 37+ doesn’t make sense. She scrolled the keyboard through 3 pages and showed me again what I purchased. Again not equaling to $ 37+ according to my math she clears out the sale, grabs the scanner, re scans everything and drops the scanner on the counter.
You could tell that she was upset about this.
The total came to $ 21+ and I paid.
I told her that she shouldn’t have an attitude when it was just a system error and left.
I will not go back to this place by choice.