Xpress MedCare

Horrible! Went here Thursday morning after burning my arm and hand pretty badly with a pot of hot coffee. When I arrived, there were no other patients — I gave them my insurance info and ID. They asked if i was in pain and when I said yes, they said let’s get you back right away… only to sit and wait, and wait, and wait. They gave me a tablet to put my info into, but I couldn’t complete because they had my insurance card and ID. After complaining and asking if there was even a doc in house (which i do not believe there was — they said a medical assistant was on their way!)
Finally, someone came in to see me (almost a half half after arriving), but not for medical care, but with a form to say that I was not insured so I would need to sign a form that I would pay. First, I AM insured with Aetna through my work and second, which maybe should be first — do you notice how bad my arm and hand are burned while you are f-​ing around with paperwork and waiting for a medical assistant to arrive??? Not even ice, which all of mine had melted by then…
We left and went to Howard County General who took me right in, immediately gave me ice, and didn’t even ask for my insurance until someone treated me!!!
Avoid this place like the plague — there is a Patient First right over on 198 that I should have gone to if i was looking to visit an urgent care rather than the ER.
Xpress MedCare has nothing to do with express or medical care in my book!!!